THE UNIVERSITY OF NOTTINGHAM
RECRUITMENT ROLE PROFILE FORM

Job Title: Learning Technology Admin and Support (MOOCs, NOOCs and OER)

School/Department: Libraries and Research and Learning Resources (LRLR)

Salary: £22,029 - £26,274 per annum, depending on skills and experience. Salary progression beyond this scale is subject to performance

Job Family and Level: Administrative, Professional and Managerial Level 3

Contract Status: Permanent

Hours of Work: Full Time

Location: University Park

The Purpose of the Role:

To provide operational support to academics across the University who are involved in the creation and facilitation of distance learning courses and Massive Open Online Courses (MOOCS). This includes planning, scoping and development to ensure that MOOC design meets required platform style guidelines and exploits appropriate learning technology to enhance the teaching and learning of online students. The role holder will provide general administrative and project planning support to the MOOC project team and the Learning Technology Video Production team. The role holder will also manage and coordinate course development schedules for the MOOC project team and coordinate project related documentation and liaison between all stakeholders.

Main Responsibilities: / % time per year
1. / Support
Provide support to academics across the University who are involved in the creation and facilitation of distance learning and Massive Open Online Courses (MOOCS). This includes planning, scoping and developing online courses to ensure that learning content meets required platform style guidelines and exploits appropriate learning technology.
Operational support also includes monitoring learner usage and identifying improvements to enhance courses delivery. Provide one-to-one and small group advice, training or familiarisation sessions for teaching staff on development standards, platforms and related software tools. Be the liaison point between academic staff and project team. Independently resolve queries relating to course content delivery and decide when to refer to project manager. / 30%
2. / Administration
Provide general administrative support to the MOOC project team and Learning Technology Video Production team, assisting other staff within the Learning Technology Section and Teaching Transformation Project as necessary. Act as the coordinator for project activities, including the planning, coordination of project meetings and course creation and delivery schedules. Provide Administration support to the MOOC steering group by coordinating MOOC steering group meeting dates and papers, noting and following up action points. / 30%
3. / Documentation and policies
Up-date and redraft appropriate design and style guidance in conjunction with MOOC project manager. Advise academic staff on processes for MOOC administration and quality assurance requirements. Maintain catalogue of courses and course schedule liaising with MOOC project manager. Ensure academic staff adheres to University policies and procedures with regard to MOOC quality issues. Draft reports, important correspondence and recommendations for a variety of external and University audiences. Periodically review existing online content, ensuring it reflects current best practice, and proposing enhancements. / 20%
6. / MOOC Stakeholder liaison
Co-ordinate and organise external meetings and calls with external MOOC providers and other MOOC platform partners. Attend MOOC partner forums as appropriate. Co-ordinate and organise meetings with the FutureLearn academic network. Liaise with MOOC platform admin team to ensure smooth administration and working practices between The University and MOOC providers. / 15%
7. / Wider contribution
To contribute to the development of Learning Technologies, Transforming Teaching Programme and LRLR strategy, communication and engagement:
·  To actively participate in the Learning Technology Section team in order to facilitate management of, and communication within, the Section
·  To liaise with colleagues throughout LRLR and TTP to maintain awareness of potential developments and plan for their implementation
·  Network with colleagues in other HE or external organizations to explore engagement opportunities in order to generate mutually supportive partnerships
·  Presentation of written or oral reports on projects and initiatives
·  Representation of the Team/Section on LRLR/University working/collaborative groups and at national conference, committees, etc.
Seek internal and external funding sources for development and innovation / 2.5%
8. / Any other duties appropriate to the grade and role / 2.5%

Knowledge, Skills, Qualifications & Experience

Essential / Desirable
Qualifications/Education / HNC/HND, or equivalent plus English and maths at GCSE or equivalent OR substantial work experience in further or higher education. / Educated to degree level, or equivalent
Knowledge/Skills/Training / High level of IT skills, including MS Word, Excel, PowerPoint and ability to integrate different packages.
Ability to quickly learn new technologies
An ability to develop constructive and strong relationships
Ability to work methodically on own initiative, prioritize, plan, exercise judgment, work accurately and meet deadlines.
Strong general administration, organisation and project planning skills
Skills in drafting complex documentation
Excellent verbal and written communication skills.
Ability to explain concepts and technologies to a non-technical audience both verbally and in writing
Ability to respond to unforeseen situations and amend plans / Knowledge of MOOC platforms
Knowledge of virtual learning environments
Experience / Considerable experience in relevant field.
Experience of project-based working, including planning and monitoring progress towards project milestones and deadlines
Proven experience of working confidently with colleagues of all seniorities / Previous relevant work experience in a Higher Education environment.
Experience of creating online course content
Experience of working with online learning environments
Other / Excellent organisational and time-management skills.
Ability to act as a team member
Ability to work accurately under pressure and to meet deadlines.
Flexible approach
Appreciation of other cultures and languages.
Ability to work in a busy office environment
Decision Making

i) Taken independently by the role holder;

·  Plan and organise own workload.

·  Deal independently with enquiries from staff and students people external to the University.

·  Resolve issues/problems of routine nature.

·  Draft reports, important correspondence and recommendations.

·  Organisation of project team and project meetings

ii) Taken in collaboration with others;

·  Up-dating central information on MOOC platforms (e.g. MOOC design and style guidelines documents, programme specifications).
·  Non routine issues and problems affecting project delivery

iii) Referred to the appropriate line manager by the role holder;

·  Complex queries that impact MOOC policy

·  Serious complaints from staff, student and others.

·  Personnel issues relating to other staff.

Additional Information

This is a vital role, involving strategic input, online content creation, co-ordinating and organising the administration of the project team, and ensuring its smooth running, thereby enabling the project team to meet its objectives of high-quality open online learning provision. The role requires the role-holder to work independently and pro-actively to provide a wide range of advice and support to the project director, project manager, academic staff and students. The role-holder is expected to liaise with central support services, academic staff and academic schools in order to ensure the project deliverables are met. They have an important input into the framing of open online course practices and policies with a view to constantly updating them, improving them and making them more efficient.