Person Specification
Job title: Home Support and Care Manager
Department: Home Support and Care
Division: Development & Operations
The requirements are divided between qualifications, competencies and personal qualities. Each is weighted between 1 and 5 to reflect their importance. Those rated:
1. are desirable, but not necessary
2. are desirable and could be achieved through training or experience
3. are essential but there is some scope for development over a short timescale
4. are essential and we would expect the candidate to show they could be used with minimum need to adjust
5. we expect to be immediately available and fully operational from day one
Requirement / Weighting 1-5 / How we assess if candidate meets the requirement /1. Qualifications
NVQ Level 4/5 Registered Managers Award. Diploma level 5 in Leadership and Management or equivalent. / 4 / Evidence of qualifications
2. Competencies
Experience and understanding of CQC regulations. / 5 / Application form
Questions at interview
Experience of providing care/support services to older people in a domiciliary setting. / 5 / Application form
Questions at interview
Experience of recruiting staff including interviewing and induction of new staff. Ongoing supervision and appraisal. / 4 / Application form
Questions at interview
Experience of managing a large team of staff including dispersed workers. / 4 / Application form
Questions at interview
The ability to communicate both orally and written including report writing and presentations. / 5 / Application form
Questions at interview
Test at interview
The ability to prioritise and manage conflicting demands, ensuring that deadlines are met / 4 / Application form
Questions at interview
Experience of surplus and loss budgets. / 3 / Application form
Questions at interview
Experience of and the ability to use StaffPlan or similar database package. / 4 / Application form
Questions at interview
To be computer literate in using Microsoft office and the ability to learn new software. / 4 / Application form
Questions at interview
Test at interview
Knowledge of the issues older people face living independent lives and their right to personal choice and dignity. / 3 / Application form
Questions at interview
The ability to understand older people’s needs and signpost them to Age UK Norfolk’s advice line. / 2 / Questions at interview
The ability and commitment to provide a high quality service. / 4 / Application form
Questions at interview
Understanding and commitment to equal opportunities and the right for individuals to make choices and live independent lives. / 5 / Application form
Questions at interview
Understanding of the need for accurate record keeping and the ability to keep accurate records. / 5 / Application form
Questions at interview
The ability to seek opportunities to develop own skills. / 5 / Application form
Questions at interview
3. Qualities
The ability to be self motivated and flexible / 5 / Questions at interview
Ability to problem solve using own initiative. / 5 / Questions at interview
Excellent people skills with a friendly approachable style. / 5 / Questions at interview
Ability to communicate confidently with people. / 5 / Questions at interview
Summary of conditions of service
Job Title: Home Support and Care Manager
1. Hours: This is a full time position of 37 hours per week Monday to Friday.
2. Contract: This is on a permanent contract.
3. Salary: To be agreed depending on qualifications and experience. Payment is made monthly in arrears on the 19th of each month.
4. Annual leave: Annual leave entitlement is 30 days per annum, including bank holidays. The leave year runs from 1 April to 31 March.
5. References: This post is subject to satisfactory references being received.
6. Probationary period: This post is subject to the satisfactory completion of six month’s service.
7. DBS: The post is subject to a satisfactory disclosure being received from the Disclosure and Barring Service.
8. Notice: For the first month of employment one weeks’ notice is required either side. Thereafter two months notice is required.
9. Pension: We will automatically enrol you into the Workplace Pension Scheme if you meet the criteria set by Government.
10. Expenses: Out-of-pocket expenses will be paid. Any official mileage will receive 45p per mile.
11. Sick pay: A company sick pay scheme operates, further details can be found in the staff handbook.
12. Healthcare Cover: Healthcare cover through Simplyhealth which covers payment towards dental, optical, complementary therapies, health screening and diagnostic consultations up to a set limit.
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Document: Home Support & Care Manager
Date: Oct 2015
Version: 2