Person Specification

Job Title: Highways Supervisor

Vacancy Number:

Attributes / Competency / Essential or Desirable / Selection method
A=Application
I=Interview
T=Test
EXPERIENCE / Experience of managing frontline operational services to members of the public in a local authority or other similar organisation / Essential / A/I
Experience of dealing with elected members / Desirable / A / I
Experience of dealing with customers on a face to face basis and the ability to deal with situations involving people who are difficult or aggressive / Essential / A/I
Experience of implementing projects / Essential / A/I
Ability to develop and improve services / Essential / A / I
TECHNICAL SKILLS / Excellent verbal communications skills / Essential / A / I
Ability to write formal letters and produce reports / Essential / A / I
Ability to deal with people at all levels within the organisation and the community / Essential / A / I
Ability to effectively react and prioritise operations in light of unforeseen problems / Essential / A / I /
Ability to effectively plan and deliver day to day operational services / Essential / A / I /
Actively contribute to the developments necessary to improve the service / Essential / A / I
QUALIFICATION / Supervisory qualification / Desirable / A
Civil engineering related qualification / Desirable / A
Generic Competencies
(Please see further guidelines below) ) *Senior Officer Competencies
(Please see further information below / Effective Team Working / Essential / A / I
Personal Development / Essential / A / I
Making the Most of I.C.T. / Essential / A / I
*Customer Focussed / Essential / A / I
*Developing and Maintaining Effective Working Relationships / Essential / A / I
*Personal Effectiveness / Organisation / Essential / A / I
*Effective Communication / Essential / A / I
*Managing People / Essential / A/I
*Managing Resources / Essential / A/I
*Informing and Making Decisions / Essential / A / I
ADDITIONAL FACTORS / Understands and actively supports Solutions SK’s diversity and equality policy. / Essential / A, I
To meet Solutions SK’s standard of attendance. / Essential / A, I
A willingness to be flexible in a changing environment / Essential / A, I

Competencies

The main purpose of the above competencies is to define the standards of behaviour required by the company. All employees are expected to perform satisfactorily to the generic employee competencies which are reviewed as part of Solutions SK’s Employee Performance and Development Review scheme for all employees.

Competency / Definition
Communicating Effectively /
  • Communicate effectively face to face, by telephone or written word with a diverse range of people

Being customer focussed /
  • Provides excellent customer service
  • Develops and maintains positive working relationships with customers
  • Contributes to the continual improvement of services

Effective Team Working /
  • Develops and maintains positive working relationships with other team members
  • Develops positive working relationships with other teams both within and outside the company
  • Contributes to the achievement of team goals

Personal Organisation and Effectiveness /
  • Achieves personal objectives on time and to the agreed standard whilst having consideration for the effect on others

Commitment to Personal Development /
  • Take responsibility for the development and learning of self and others

An assessment is carried out by the employee and their manager. The results are discussed as part of the Personal Development Review meeting.

Senior Officer Competencies

The main purpose of the above competencies is to define the standards of behaviour required by the organisation. Senior Officer grade employees are expected to perform satisfactorily to the generic employee competencies but in addition meet the Senior Officer standards which are reviewed as part of Council's Employee Performance and Development Review scheme for all employees.

Competency / Definition
Managing People / Getting things done through people and helping people to maximise their contribution
Managing Resources / Making most efficient and effective use of resources available
Customer Focussed / Delivering services that are focussed on customer needs
Developing and Maintaining Effective Working Relationships / Using interpersonal skills effectively in relationships with others – being able to get along with most other people
Personal Effectiveness/
Organisation / Managing own workload effectively and taking responsibility for own development
Effective Communication / Communicating effectively in both written and face to face communication
Informing and Making Decisions / Able to make effective decisions and present arguments/facts to help others make decisions

An assessment is carried out by the employee and their manager. The results are discussed as part of the Personal Development Review meeting and are taken into account for the purpose of incremental progression.

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