JOB & PERSON SPECIFICATION ASSISTANT SUPPORT WORKER (GENERIC)

JOB TITLE: Assistant Support Worker

/ DEPARTMENT: Operations
REPORTS TO: Support Worker/Senior Support Worker / Team Leader /Deputy Contract Manager (depending on post)

RESPONSIBLE FOR: No line management responsibility

/ COMPILER: Head of Operations
DATE: January 2011
Overall Purpose
Assistant Support Workers (ASWs) can work across any client group ie LD, Families, Homelessness, Generic Floating Support, Young People, Mental Health or Clinical Services. Specific specialist skills will not be required to work in any of these client groups.
ASWs will provide support to customers to help them develop the lifeskills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
Key Responsibilities
Post-holders will be required to demonstrate strengths in all the indicators set out in the relevant Look Ahead Competency Model. More specifically, the post-holder will:
If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate.
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
Participate in the support planning and risk assessment meetings and reviews, as facilitated by the lead Support Worker.
Enable customers to make full use of community facilities by providing support as directed.
Carry out support duties to enable customers to integrate into the community including eg accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities.
Report any observations relating to customers welfare.
Adhere to all the policies and procedures of Look Ahead Housing & Care plus those specific to the project including any statutory requirements.
Maintain records as required at the project under the direction of the support workers / management.
Participate in team meetings/reviews and the general development of the service.
Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.
The above sets out the post’s key responsibilities. The post holder will be required to undertake various tasks and duties to ensure that these key responsibilities are effectively met.
Look Ahead Competency Framework
Person Specification
The competency model applicable to this post is the non-management competency model.
This generic framework mirrors the Balanced Scorecard Business system and its approach to the measurement of LAHC organisational effectiveness in four key performance areas: Customer Relationship Management (CRM); Business Processes and Operations (BPO); Leadership (L) and Results Orientation (RO).
CRM
Key Account (Service Planning)
RelationshipBuilding
Relationship Management
/ BPO
Planning & Organising
Technical/Legal/Systems Knowledge
Resource Utilisation
Leadership
Vision/Culture
People Potential
Communications Management / Results Orientation
Commercial/ Business Acumen
Financial Awareness
Performance Management
In submitting your CV / Application (dependant on the job you have applied for), consider what indicators you would expect to see under each of the three headings within each competency quadrant and demonstrate how you meet them.

Personal Attributes

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour

Benchmark Qualification and Experience Level

Typical qualifications from none to NVQ Level 2 or equivalent. May have little or no previous relevant sector work experience.
Remuneration
Grade S1
2012 Salary range £13,000 - £23,500 pa + benefits
For recruitment purposes, the benchmark salary within the salary range is set by the Head of Operations in collaboration with the HR Department, and will depend on the post and its location
Note: The Company may change this Job Description and Person Specification from time to reflect the changing needs of the business. Substantial changes could require a job evaluation re-assessment which could affect the job grade and contractual terms of this job.

JD & PERSON SPEC JAN 2011