Job Title: Head of Skills (19+Loans & ESF)

Job Title: Head of Skills (19+Loans & ESF)

Reporting to: Chief operating Officer

Responsible for: All Teaching Assessors and IQA’a for own area

Role Overview:

·  To develop direct delivery strategies and marketing strategies for sourcing & delivery our growth in designated 19+ loans sectors and ESFA ESF LEP contracts and Distance Learning. To roll out those strategies to ensure contract KPI achievement and C1 (gross profit) is achieved.

·  To be accountable for the overall contract management KPI’s and delivery of all 19+ Loans & designated Skills ESF contracts and Distance Learning delivery.

·  To monthly performance manage this roles ESF supply chain. Hold monthly review meetings, set and record actions for next review to achieve profiles / C1.

·  To build the 19+Loans direct delivery, by attracting and sourcing new learners in key sectors (Health & Social Care, Construction, Social media etc.)

·  To develop strategic relationships with other relevant organisations/ stakeholders to enable the Ixion Group to develop and expand its range of contracts, products and services to ensure the corporate health of the organisation and to drive efficient and respected service delivery.

Principle Accountabilities:

·  Responsible for ensuring that all deliverables are achieved and that the revenue and C1 profit for the contracts are maximised in line with the approved budgets.

·  Develop and lead on 19+ Loans strategies

·  Deliver the Skills ESF contract KPIs and C1

·  To manage and deliver the Ixion College online distance learning offer.

·  Manage supply chain to contract monthly profiles (ESF only)

·  Attract and then recruit Teaching Assessors and quality staff to deliver operationally, typically tutors from Level 3 to Level 5 (sometime L6 or L7).

·  To ensure that all delivery is OFSTED GOOD or above.

·  Ensure your area achieves necessary quality standards eg MERLIN/ MATRIX/ PAT etc

·  To be a lead in the Safeguarding, British Values & PREVENT agenda

·  Instrumental in developing innovative delivery models and putting in operational procedures for successful contract delivery.

·  To be accountable for the Contribution 1 (C1) performance & contract KPI achievement for the delivery contract they are responsible for.

·  Be continuously aware of the financial impact of their contract performance on the Group and ensure they have procedures that could be adopted by the Group to improve performance and Contribution 1 (C1) delivery.

·  Clearly understand the customer needs and ensure Ixion has the business model, delivery ability, resources and ability to deliver at a consistently high level and that the contract is profitable and delivers contractual outputs to the customers.

·  Achieve the financial performance targets contained in the Ixion business plan and their own Contribution 1 (C1).

·  Working closely with the Head of Teaching, Learning and Assessment to ensure all required quality standards are maintained and improved.

·  Work with the Group FD on corporate governance and contracts within the business area.

·  To work with the Asst Director for National Accounts and will be responsible increasing the value of each contract through the identification of enhanced services that can be supplied by Ixion.

·  Work in collaboration with accounts to ensure the costing of commercial and public sector proposals are in line with profit targets and margins for Ixion.

·  Review and advise on systems, processes and software that could be utilised to improve overall efficiency of operation increasing Ixion profitability.

·  Continuously review and support the implementation of new internal processes and systems to drive quality of provision in line with the needs of Ixion.

·  To work closely with the Heads of Service, Asst Director for National Accounts & COO (Chief Operating Officer) to support cross inter divisional working and drive income and outcomes.

·  To ensure all specific processes and systems are reviewed, improved and up to date to meet the changing needs of each industry sector in line with government guidelines.

·  Prepare required reports, and with the COO manage the day-to-day operational contact with commissioners etc and attend all contract and sub-contractor meetings.

·  Attract and then recruit Teaching Assessors and quality staff to deliver operationally, typically tutors from Level 3 to Level 5 (and progressing to L6 or L7).

·  To provide the appropriate levels of assistance to successfully establish the delivery of the contracts.

·  To keep all staff/ clients and stakeholders safe and secure while engaged with Ixion.

·  Oversee/ensure the safety and suitability of any Ixion premises and by association all users of services relating to this area.

GENERAL RESPONSIBILITIES:

·  Attend training as identified through reviews with your line manager and the Ixion appraisal process.

·  Work flexibly across offices, as and when directed by your line manager.

·  Undertake any other responsibilities and ad hoc duties as required by Ixion.

·  Promote the principles of Equality and Diversity and ensure that the policy is fully applied at all times.

·  Understand & adhere to all personal responsibilities under Health & Safety and Safeguarding/Prevent procedures & ensure the policies are adhered to at all times.

·  Ensure that the Code of Conduct, Data Protection, Harassment & Bullying, Confidentiality, Anti-Fraud, Data Security and all other policies of the Company are fully applied at all times.

·  Strictly adhere to all Ixion processes and procedures.

·  Ensure that you work to the Ixion Group’s vision, values, objectives and priorities and are strongly committed to them.

Core Competencies

All IXION employees are required to demonstrate a number of core competencies

·  Self management – manage workload effectively

·  Relationship management – develop and maintain productive relationships with your Team, Management, Clients, Partners, Sub contractors and all key stakeholders.

·  Customer and Employer focused – committed to understanding client aspirations, supporting their needs.

Attitudes & Behaviours

·  Represent IXION in a professional manner on all occasions.

·  Strive to improve practice to be creative and innovative and work towards continuous improvement

·  To adopt a co-operative approach to delivery by maintaining and promoting effective communications, sharing good practice across the organisation and with externally.

Experience and Qualifications required:

Essential:

·  Been or are a Senior Contract manager in the Skills sector, having worked on ESFA or ESF Skills contracts for a number of years.

·  Proven Gross profit and contract KPI performance

·  Successfully managed supply chains

·  Sourcing learners to grow skills contracts

·  Knowledge of quality and compliance around ESF contracts

Desirable:

·  Relevant teaching experience in one of the delivery sectors

·  All round understanding of Government funded business (5+ years’ experience).

·  Knowledge of Advanced Learning Loans provision

·  Has a leading /respected reputation in the skills sector

·  Been a senior skills leader that has driven growth strategies and expansion

·  Has extensive understanding of various employer organisations and operations and significant connections within the skills sector.

·  Knowledge of contract law and terms and conditions of contract.

·  Commercial business experience and experience of employer engagement.

·  Excellent customer account management skills.

·  ESF Quality and compliance knowledge and experience

·  Financial and budgetary skills essential for costing business opportunities and ensuring C1 contributions are met.

·  Excellent PC skills (e.g. Advanced Word; Intermediate Excel).

·  Strong analytical, influencing skills, and interpersonal skills.

·  Project management skills essential.

·  Attention to detail and ability to construct factual reports and recommendations.

·  A persuasive individual with excellent communication skills.

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IXION is committed to safeguarding and promoting the welfare of all learners/customers, and expects staff to share this commitment.

All Roles will require a satisfactory DBS Disclosure check due to the nature of the work to be undertaken.

Head of Skills (19+ Loans and ESF) June 2017