JOB TITLE: Head of Property (Permanent)

JOB DESCRIPTION

DEPARTMENT: Transition

JOB TITLE: Head of Property (Permanent)

DATE: May 2015

1.  MAIN PURPOSE OF JOB

The Samaritans are about to embark on a period of major change involving all 201 Samaritans branches either combining with, or affiliating to, the Combined Central Charity (CCC). Early indications are that the CCC will assume direct responsibility for a number of branch properties. The CCC will also act in an advisory capacity to affiliated branches on property matters if required, and resources permitting.

The Head of Property will play a critical role during transition and in the longer term in the development and delivery of appropriate property support, systems and processes. The outcomes of which should include:

·  Branches having security of tenure and remaining happy with their premises

·  Property related changes are effectively managed without adverse impact on the service

·  Properties are safe, secure and well maintained

·  Running costs are minimised, space well-utilised

·  Property-related risks are proactively managed

2.  POSITION IN ORGANISATION

·  Reports into: Executive Director of Transition

·  Works closely with: Transition Team, General Office staff, Senior Volunteers and Samaritans branches

·  Liaises with, and will be expected to contract manage a range of external agencies

3.  SCOPE OF JOB

·  Property portfolio management

·  Project management

·  Procurement and contractor management

·  Statutory compliance including Health and Safety

·  General Duties of a Samaritans’ Staff Member

4.  DIMENSIONS AND LIMITS OF AUTHORITY

·  To act as point of contact with relevant regulatory authorities

·  To engage external experts/advice within delegated authority parameters

·  To operate within budgets approved by the Board of Trustees and in accordance with General Office policies and procedures.

·  To provide a first point of enquiry service for Branches on property matters.

5.  QUALIFICATIONS

·  Degree level qualification or equivalent is desirable

·  NEBOSH

·  Member of BIFM preferable

6.  SKILLS, KNOWLEDGE AND EXPERIENCE

An ability to demonstrate skills, knowledge and experience in the following areas:

·  Facilities Management

·  Project Management

·  Contractor management

·  Procurement

·  Experience of managing a diverse and dispersed property portfolio

·  Stakeholder management and communications

·  Appreciation of the voluntary sector and volunteering

·  Experience of working with volunteers in either a federated or dispersed branch structure

·  Charity sector experience

7.  PERSONAL ATTRIBUTES

·  Excellent interpersonal skills, specifically the ability to communicate with other staff members, volunteers and external agencies.

·  Strong planning skills and an ability to multitask

·  Flexible, adaptable and ‘can do’ attitude

·  Enthusiastic about working with volunteers

·  Demonstrated ability to build and develop positive relationships.

·  Able to schedule work effectively and meet deadlines.

DUTIES & KEY RESPONSIBILITIES

Property management and support

·  Coordinate a branch property audit and telephone survey

·  Complete follow up site inspections of branch properties where appropriate

·  Establish a property database and supporting documentation

·  Establish a property and facilities advisory helpdesk

·  Establish and manage a 10 year planned and proactive maintenance programme

Project management and coordination

·  Support a series of pilot project to establish appropriate service and support levels for CCC and Affiliate branch properties

·  Provide support and assistance to branches with any property or facilities related matters or changes

Procurement and contractor management

·  Establish framework agreements with contractors

·  Identify and deliver procurement savings opportunities e.g. utility contracts

Statutory compliance including Health and Safety

·  Establish and support appropriate H&S procedures in all CCC branch properties to ensure continued compliance with relevant regulatory requirements

General Duties of a Samaritans’ Staff Member

·  Contribute to the effective and efficient running of the General Office as appropriate.

·  Participate, as appropriate, in Staff forums and Meetings.

·  Adhere to Samaritans’ Polices and Procedures that are in effect from time to time.

·  Represent the General Office appropriately across the movement and Samaritans to the wider community as appropriate.

·  Treat all colleagues, volunteers and members of the public with dignity and work within and adhere to Samaritans’ equal opportunities statement and polices.

·  This Job Description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role.

Special circumstances

·  Ability to work some evenings and weekends, including travel across UK and Ireland is essential

Signed by employee:______Date: ______

This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role.