Job Description

Job Title:Haywards Heath Centre Manager

Place of work:Lamb House, Haywards Heath

Responsible to:Head of Community Activities

Responsible for:Managing thedaily operation and ongoing development of the above centre

for people in later life

Teams to manage:Centreteam membersandvolunteers

Main purpose of job:

To manage the daily operation of the centres; develop new activity programmes;

grow centre memberships and usage; introduce new services.

Main Duties:

  1. To manage the daily operation of the centres.
  1. To develop centre membership to achieve income targets.
  1. To develop an appropriateactivity programme for the centre; reviewed regularly tomonitor attendance, quality, feedback, income targetsand in line with trends.
  1. To develop community based clubs and services.
  1. To develop the catering operation to achieve targeted Gross Profit and income whilst providing a quality and consistent service compliant with Food Safety regulations.
  1. To managecentre team members including:
  2. Recruitment, training and development
  3. Holiday, absence and sickness recording
  4. Performance and disciplinary issues.
  1. To ensure admin processes are adhered to, including financial procedures.
  1. To develop partnership working with voluntary sector and older people organisations sharing ideas and resources to embed the centre in their communities.
  1. To manage the fundraising strategies for the centreand organise events to achieve targeted income. Build relationships to generate income from local businesses, supporters and funding bodies with assistance from the Marketing and Development Officer.
  1. To develop hiring’s of the centre’s room space to increase income.
  1. To market the Mid Sussex services in an effective and creative way, including attending meetings and forums, stands at events and giving talks.
  1. Toprovide statistical and monitoring information for Head ofCommunity Activitiesand funders.
  1. To take responsibility for Health and Safety compliance for thecentre with support from AWS’sdesignated Health and Safety Officer.
  1. To oversee the recruitment, training andsupport process for volunteers.
  1. To take responsibility for all processes and policies of the centre in line with AWS management systems.
  1. To act as a First Aider, Key Holder and be on alarm call-out lists.
  1. To attend relevant and mandatory training as requested by AWS.
  1. To attendone to one meetings and other internal meetingsas required
  1. Attend networking, partnership, community and council committee meetings as required.
  1. To undertake any other duties appropriate within the role asmay reasonablybe required by AWS.

Job Description agreed by:

Post holder
Signature:
Date:
Head ofCommunity Activities: / Gary Hardley
Signature:
Date:

Person specification for Haywards Heath Manager

Essential / Desirable
Knowledge: / Experience of working with older people. / Understanding of issues that affect older people.
Experience: / Operational management of a busy front-facing customer business.
Ability to identify, create and improve income streams and business development.
Budgetary and financial management.
Team management including performance.
Partnership working with community, voluntary and charitable sector organisations.
Development of catering operations and Food Regulations compliance.
Health and Safety management.
Development of fundraising activities.
Event management.
Promotion of services.
Experience of working with volunteer teams. / Development of activities suitable for older people.
Skills and Abilities: / Excellent organisational skills.
Excellent communication skills, verbally and in writing.
Able to build strong professional relationships.
Able to lead and motivate team members.
Able to network and confidently give talks to local organisations.
Able to use Microsoft Office and databases competently.
Able to undertake admin and banking processes accurately.
Able to record and interpret statistical data.
Common sense and a practical approach to problem solving.
Able to remain calm when faced with challenging situations.
Personal Qualities: / Commitment to equality and diversity.
Empathy with older people.
Understanding of promoting independence for older people.
Ability to relate well to people from a wide range of backgrounds.
Enjoy and embrace change.
Think creatively.
Any other factors: / Be physically fit and able to move tables and chairs.
Possess full driving licence.
Act as a first aider.
Be a key holder and on alarm call-out lists.
Willing to organise and attend membership, fundraising and community networking events onevenings and weekends.
Willing to develop operation to include working some weekends in the future.
Willing to work flexibly to meet the needs of the service, including working operationally to cover team members during absence.
Willing to undertake appropriate training and self-development.

Version 2 September 2017