JOB DESCRIPTION
Job Title: Director of Human Resources and Organisational Development
Reports To: Chief Executive
Hours: Full Time 37.5 hours
Closing date: 5th August 2016
Purpose of the job
The Director of Human Resources and Organisational Development shall be a specialist in all aspects of HR, Volunteering and Organisational Development, providing support to all aspects of the charity.
The Director has overall responsibility for all aspects of Human Resources (HR), for Jersey Hospice Care and its subsidiary companies. This includes the development and implementation of the HR and Volunteers Strategy (in conjunction with the Volunteers Manger) and Risk Management.
The Director shall create and lead implementation of an integrated workforce programme that ensures continuous improvement in organisational performance, meets changing needs of the charity and its subsidiary companies, ensures best value, delivers high quality results and promotes customer centric culture. The Director will support an on-going change agenda to ensure the right balance of experience and skills is in place to meet needs. The Director will have overall responsibility for ensuring all non-clinical policies and procedures for the Hospice are maintained in line with Hospice policy.
The Director will also deliver operational HR support, together with the coordination of a proactive, structured training, education and development programme and ensuring that the charity meets or exceeds legal and best practice requirements. In this way the Director will champion an environment of ongoing learning, leading by example.
In addition the Director will work on special projects to ensure that HR provides a timely, professional and focused support service to the Hospice.
The job description is not exhaustive and the post-holder will be expected to undertake any other responsibilities in line with the role as required by the Chief Executive.
The Director is a member of the Senior Management Team (SMT), responsible as such for supporting the achievement of the Hospice Strategy, Business Plans and promoting Hospice’s aims and objectives at all levels.
Key Accountabilities
· To develop and implement the HR and Volunteers Strategy (in conjunction with the Volunteers Manger), promoting engagement and building on existing initiatives.
· To design and lead the Organisational Development strategy, in conjunction with SMT, which ensures our culture is inclusive and empowering and ensures future and current workforce issues are anticipated and planned for.
· To develop a wellbeing strategy that underpins initiatives already in place, developing new opportunities and practices.
· To review the Hospice’s reward structure, ensuring it is fit for purpose and compliant with legislation and best practice.
· To develop and lead implementation of an integrated workforce programme, that includes succession planning, employing effective initiatives to ensure knowledge transfer and a pipeline for key posts.
· As part of a continuous process, review and develop HR practices, such as recruitment, induction, appraisal, ensuring that they deliver excellent, robust customer service across the whole organisation.
· To be seen as the expert, delivering operational HR support and advice across the organisation.
· To provide an advisory service to staff and volunteers on all employment related matters (including those relating to volunteers) including recruitment, succession planning, employment contracts, employee relations, remuneration, reward and retention, performance appraisals, training and development etc.
· To ensure all non-clinical policies and procedures for the Hospice are developed and maintained in line with Hospice policy, including but not limited to further developing HR policies and practices and ensuring the achievement of professional standards. To include safe recruitment practices.
· To develop and maintain effective working relationships with SMT and Team Leaders within the organisation and ensure the consistent application of policies and the conduct of disciplinary cases and grievances.
· To design and deliver internal training events, including Equality and Diversity and Management modules.
· To oversee monthly payroll operations and keep all HR databases and files updated.
· Assist in the development of the Monthly Performance Pack, to measure the key HR performance indicators including staff turnover and sickness absence.
· To ensure effective programmes are in place for induction and mandatory training of staff and volunteers.
· To ensure that training, education and development needs of staff and volunteers are proactively identified and structured programmes are in place to meet needs ensuring that the charity meets or exceed legal and best practice requirements.
· In conjunction with the Volunteers Manager (and managers throughout JHC), identify business needs ensure the timely recruitment, induction, training and deployment of over 500 volunteers who support the Hospice in a broad range of roles.
· As a member of the SMT, contribute to the Hospice’s Risk Management strategy, and ensure that all risk management processes for HR, Volunteers and Organisational Development are robust.
· As a member of SMT to support the organisation in determining and implementing HR objectives and plans which facilitate achievement of the strategic objectives of the whole of Jersey Hospice Care.
· To lead, the Staff Management Committee, This is part of the JHC governance framework and ensures that robust policies exist and that all workforce risks are identified and managed appropriately.
· To Chair if required the Staff Committee and to support any similar volunteer body.
· Ensure that JHC maintains its legal obligations and follows best practice in all employment matters. Develop and maintain a thorough knowledge and understanding of the Hospice’s working practices (clinical and non-clinical) and developments within Jersey employment legislation and best practice.
· To be the responsible person for the Disclosure and Barring Services (DBS) and to ensure compliance with the DBS and any other contracts for which the Director of Human Resources and Organisational Development is accountable.
· To oversee the data management of personnel and volunteer records, ensuring that the data is maintained, accurate, and used appropriately.
· To maintain and develop contacts with external bodies and other relevant agencies as appropriate. To explore opportunities for partnership working to support business efficiency, shared learning and consistency.
· Budget management for the HR function and support the development of the annual budget for JHC and its subsidiaries.
· Be a role model in all aspects of organisational life and promote Hospice aims and objectives at all levels.
· Be a senior representative of JHC attending functions and events as necessary.
· Ensure that Jersey Hospice Care promotes and welcomes diversity in all parts of the organisation and its services.
Knowledge and experience
Essential / Desirable / Assessed ByExperience
Substantial relevant HR management experience at a senior level
Experience of working closely with senior staff
Experience working in the Charity sector
Understanding of organisational development
Experience in managing organisational and cultural change
Qualifications and Experience
Graduate with postgraduate HR qualifications. CIPD Qualification
Relevant Postgraduate degree e.g. MBA
Evidence of commitment to continuing professional development
Substantial senior management experience as an HR professional with diverse stakeholders
Experience in developing, implementing and monitoring HR strategies, including recruitment and retention
Experience in developing and implementing change programms
Experience in developing and delivering effective staff engagement strategies
Experience of designing and delivering training
Experience of managing budgets, being financially aware and astute
Experience in the development of risk management strategies
Experience in developing and delivering well being strategies
Experience of working with and supporting volunteers
Skills, Knowledge & Abilities
Ability to be business focused, with a pragmatic, open communication style
Ability to demonstrate effective team management skills
Good organisational and time management skills
A coaching style and approach to working with others
Sound knowledge of HR management and Jersey employment law
Ability to think strategically and to Analyse issues, identifying and implementing creative solutions
Ability to apply HR knowledge on a practical level to the charity and its subsidiaries
Competent and confident in appropriate use of IT in the workplace including use of outlook, word, excel and database applications
Use of payroll systems
An understanding of the charity sector including the work of Hospice
Personal attributes
Credible and confident
Creative and energetic
Commitment to CPD
Adaptable with an ability to influence and persuade others at all levels
Ability to establish effective rapport and working relationships
Ability to take initiative
Able to contribute beyond HR specialism
Proactive with ability to identify areas of development and drive business change
Passionate about learning and knowledge sharing
Emotionally intelligent
Intellectually strong
A sense of humour
A high degree of personal integrity, honesty and openness
JERSEY HOSPICE CARE BACKGROUND
Jersey Hospice Care is a charitable organisation that provides specialist palliative medical, nursing and holistic care, free of charge. The charity is led by its Chief Executive Officer and governed by a Council of Trustees and is committed to providing a professional service of the highest standard to all those entrusted to its care. Its aims are to enable patients to live the remainder of their lives to the full, to remain at home if they wish and to die with dignity where they choose. The charity covers a range of services and activities as follows:
Community team - the Hospice Community nursing team is generally the first point of contact patients and families have with Jersey Hospice Care. Patients are referred with the agreement of their GP. This team consists of a team of specialist nurses who work in the community with patients and their families, providing a 24-hour on-call service.
Day care - patients attending our day care facilities have their nursing/medical needs assessed by the multidisciplinary team of nurses, physiotherapists and complementary therapists. It also provides the opportunity for social interaction and a welcome respite for families.
In-Patient Unit (IPU) - the IPU comprises twelve single en-suite bedrooms. The IPU is staffed by qualified nurses and auxiliary nurses experienced in pain and symptom managementand end of life care.
Therapeutic Care - Jersey Hospice Care offers a comprehensive range of therapies and complementary therapies provided by skilled practitioners, which are available in patients’ homes, through the IPU, our day care facilities and the Community Bereavement Service.
Community Bereavement Service - the Community Bereavement Service is available to anyone in the community who has suffered a loss, regardless of the nature of the bereavement. This service aims to offer help and support to those who have experienced bereavement and are having difficulty coming to terms with the loss. The service is managed by staff with the help of trained volunteers.
Retail - there are two Jersey Hospice Care shops; a shop in St Helier and a shop in St Ouen, both now incorporated into a subsidiary trading company; Jersey Hospice Care Retail Limited. The shops are important sources of fundraising, as well as providing a vital contact with the Island community.
Income Generation - the Income Generation team is responsible for the many and varied income and fundraising activities that are crucially important to the financial stability of the charity. This function has now been incorporated into a trading subsidiary of JHC; Jersey Hospice Care Fundraising Limited.
Administration and support services - a range of staff are responsible for the administration, accounts management, housekeeping and catering services that are vital to the smooth running of the charity. The administration team are typically the first point of call for those contacting Clarkson House.
Volunteers - Jersey Hospice Care depends on the generous support of a large body of volunteers who assist in a wide range of roles across all areas of the charity. These include helping with day care, on the In-Patient Unit, within the Community Bereavement Service and fundraising and gardening etc.
This job description was last reviewed in July 2016
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