Job Title: Clinical Services –Admissions Officer

Responsible to:Clinical Services Administration Coordinator

Accountable to: Clinical Services Manager

Pay Scale: Hospice Band 3

SUMMARY OF JOBROLE

To work within the policy framework of the hospice in its provision of Specialist Palliative and Supportive Care, by providing day to day administration services in relation to referrals into clinical services and patient flow via EMIS.

The post holder will be based at one site but some cross-site working may be necessary.

Although this is a comprehensive job description, you may be required to undertake other duties assigned by your Manager.

COMMUNICATION

  • Maintain confidentiality and data protection regarding all personal information and hospice activity at all times, (both in and out of working hours) operating within current legislation such as Data Protection Act. The post holder should ensure they are familiar with and adhere to all hospice information governance policies and procedures.
  • Receive, manage and process the receipt of referrals for hospice clinical services following clear hospice policy and record this accurate information onto EMIS Web patient database.
  • Liaise with clinical teams internally and externally to ensure the safe and efficient interface for people accessing hospice services.
  • Establish and maintain excellent communication systems with internal and external stakeholders to support timely and efficient service provision.
  • Responsible for the processing of incoming and outgoing mail, including prioritising, sorting, actioning as necessary.
  • Be a point of contact for patients, carers and other agencies/disciplines,liaising in a professional manner, ensuring that complex and sensitive information is communicated with empathy and reassurance.
  • To provide cross cover with clinical administration colleagues as and when required

PERSONAL AND PEOPLE DEVELOPMENT

  • Take an active part in own learning and development in conjunction with your manager.
  • Actively participate in the Hospice Performance and Development Review process to identify own learning needs and take necessary steps in order to reach personal and professional objectives.
  • Be personally accountable for actions and omissions in your area of work and be able to justify your decisions.

HEALTH, SAFETY AND SECURITY

  • Act in away that ensures they maintain own health and safety and that of others by following organisational policies and procedures
  • Report accidents and near misses using the organisational incident reporting system.
  • Actively participate in and enable others to conduct work based environmental risk assessments, ensuring feedback systems are utilised and changes made accordingly.
  • Have knowledgeof infection prevention and control policies and procedures and practice according to them.
  • Recognise and respond appropriately to urgent and emergency situations.

SERVICE IMPROVEMENT

  • Evaluate own work when required and make constructive suggestions as to how the service can be improved.
  • Support your manager in the timely delivery of data/information requirements.
  • Be aware of organisational strategic direction pertaining to the provision of specialist palliative and supportive care.

QUALITY

  • Work as an effective and responsible team member, organising, managingand prioritisingown workload, ensuring it reflects all the core components of your role in a manner that ensures quality and reduces risk.
  • Ensure medical records are accessible by accurately scanning, filing and storing in line with hospice policies and procedures.
  • Support your managerand the wider clinical team in the collection and collation of organisational data.
  • Participate in the provision of cover and support to all clinical administration colleagues as required.
  • Contribute to the effective and efficient use of resources.
  • Uphold and promote the hospice values at all times.

EQUALITY, DIVERSITY & INCLUSION

  • Demonstrate an awareness of anti discriminatory practice in accordance with the organisational policies and current legislation
  • Demonstrate knowledge and understanding of organisational objectives related to equality, diversity and inclusion.
  • Promote a culture which respects and recognises diversity

INFORMATION PROCESSING

  • Accurately input, amend, delete and modify data and information in line with legislation, hospice policies and procedures, in a timely and efficient manner to meet service need.
  • Electronic patient database – input and update patient episodes.
  • Understanding and awareness of data within EMIS.
  • Maintain integrity of data information consistent with legislation, hospice policies and procedures.
  • Assure the quality of data during modification, structuring and presentation.
  • Store data and information safely and in a way that allows for retrieval within appropriate timescales.
  • Keep the data information systems up to date.
General Information

The duties outlined above are not intended to be restrictive, and the post holder may be required to undertake additional duties as necessary.


Job Title:Clinical Services – Admissions officer

Department: HG/LH

Essential /

Desirable

/ Evidence
Qualifications /
  • GCSE grade A-CEnglish or equivalent
  • NVQ Level 3 in Administration or equivalent
/
  • ECDL
  • Medical terminology
  • typing qualification e.g RSA level I,II,III
/
  • Certificates

Experience: /
  • Extensive experience of working in an office environment
  • Working as a member of a team
  • Prioritise workloads and meet deadlines
  • Microsoft packages: Word, Excel, PowerPoint
  • Spreadsheets and databases
  • Experience working with a patient database
/
  • Previous experience of working in a health setting
  • Working with EMIS Web database
/
  • Application Form
  • Interview
  • References

Knowledge & Skills /
  • Good time management
  • Effective verbal and written communication skills
  • Effective organisational skills and able to cope with frequent interruptions
  • Ability to prioritise competing tasks effectively.
/
  • Knowledge of EMIS Web database
/
  • Application Form
  • Interview
  • References

Personal Qualities /
  • Approachable and friendly
  • Willingness to be flexible and adaptable in approach and attitude to work
  • Ability to demonstrate a positive attitude to service users, carers and other staff.
  • Willingness to undertake training appropriate to the post.
/
  • Access to a vehicle as some cross-site working may be necessary
/
  • Interview
  • References

Reviewed September 2017