JOB DESCRIPTION
Job Title: Chief Information Officer
Band: 8C Subject to AFC
Directorate: Finance
Responsible To: Deputy Director of Finance
Accountable To: Chief Finance Officer
JOB SUMMARY:
The Chief Information Officer will ensure that 5 Boroughs Partnership NHS Foundation Trust has Enterprise Class Informatics Strategies, delivering robust and effective IT infrastructures, business systems, and business intelligence to support the Trust’s internal and external service delivery and to meet the requirements set by the Clinical Commissioning Groups it serves.
The Chief Information Officer holds overall responsibility for the following portfolio:
1. A member of the Senior Leadership Team supporting the strategic direction and delivery of 5 Boroughs Partnership’s integrated business plan
2. A member of the Senior Leadership Team to define, lead and deliver 5 Boroughs Partnership’s aim of providing high quality customer focused services to Commissioners.
3. Take lead responsibility for managing effective working customer relationships,
· specifically for Information Technology and Business Intelligence services to all users and
· for the effective delivery of collaboration and partnership services within the Local Health Economies within which the Trust operates
In each case allocating appropriate lead responsibilities for customer relationships and services and ensuring that the services are clearly defined, understood and delivered to a high quality operational standard.
4. Develop and deliver an integrated Informatics Strategy for 5 Boroughs Partnership, enabling the high quality delivery of services.
5. Lead and develop an effective information technology and business intelligence workforce in 5 Boroughs Partnership, through direct leadership and team management, matrix-leadership across the Trust’s service portfolio where or Information Technology or Business Intelligence is a prime contributor.
6. Strategic leadership on innovation and developments relating to IT and Business Intelligence.
7. Identify business improvement opportunities and developing market and customer strategies.
The post holder will demonstrate an attitude which respects and values service users’ and their carers.
The post holder will embrace the core values of the organisation. These principles will recognise the need to:
· Promote safe practices
· Value the aims of service users
· Work in partnership and offer meaningful choice
· Be optimistic about the possibilities of meaningful change
· Value social inclusion
DUTIES AND RESPONSIBILITIES
1. INFORMATICS STRATEGY AND SERVICE DEVELOPMENT
1.1. Lead the development of and maintain a comprehensive and integrated Enterprise Class Informatics Strategy for 5 Boroughs, aligning IT and Information objectives and programmes to the Trust’s Strategy, objectives and plans. This strategy should address all business intelligence systems and tools, technology services, infrastructure, applications, business and supplier engagement necessary to support the strategic goals and operational requirements of the Trust.
1.2. Establish effective Enterprise Architecture and appropriate Technical Architecture resources as the foundation for the delivery of the Informatics Strategy.
1.3. Optimise the provision of in-house or out-sourced services to derive best value for money and commercial advantage for 5 Boroughs.
1.4. Contribute fully to strategic collaboration and partnership arrangements with other organisations, particularly within relevant Local health Economies.
1.5. Establish strategic Managed Service Provider relationships.
1.6. Establish an effective working relationship with the Trust’s Chief Clinical Information Officer to ensure Clinical Strategies, Operational Processes and Information requirements are appropriately reflected in Informatics Strategy and Service development.
1.7. Align IT and Information risk management with 5 Boroughs Partnership’s risk management.
1.8. Develop and implement relevant security, informatics and information policies for the Trust in line with statutory requirements and industry best practice; in particular but not limited to compliance with NHS information Governance Standards (IG Toolkit).
2. OPERATIONAL SERVICE DELIVERY
2.1. Direct the deployment of Chief Information Office staff and services and ensure they meet customer expectations, key performance indicators and service level agreements.
2.2. Ensure that strategic investment plans, operational plans and service delivery decisions fully comply with Enterprise Architecture and Technical Standards and incorporate the requirements of all customers.
2.3. Drive internal business process transformation across 5 Boroughs Partnership underpinned by technology to improve the Trust’s ability to meet its strategic objectives.
2.4. Responsible for core decisions about operational processes and technology that will be implemented across 5 Boroughs Partnership.
2.5. Ensure the Information Technology and Business Intelligence service lines are innovative, offer value for money and at a minimum meet all contractual agreements (targets and key performance indicators) and preferably delight customers.
2.6. Ensure that all IT and Business Intelligence services delivered by 5 Boroughs Partnership Informatics Service meet or exceed appropriate National and Local frameworks and standards.
2.7. Ensure 5 Boroughs Partnership has a robust IT infrastructure which meets the needs of the Trust as a business and provides an effective platform for all customers.
2.8. Ensure the IT and Information Management services are delivered on time and to budget.
2.9. Ensure sound management of any related external contracts.
3. CUSTOMER FOCUS
3.1. Proactively engage, build and maintain excellent relationships with customers.
3.2. Proactively engage and support subject matter leadership and development with partners and stakeholders such as CCGs, other participants in care delivery within Local Health Economies and the Health and Social Care Information Centre.
3.3. Deliver a customer services function, ensuring responsiveness to queries and complaints.
3.4. Ensure directly managed services for customers are delivered to the required standards and timescale
3.5. Promote an environment of continuous improvement and innovation to ensure the Trust constantly develops and enhances its service to patients and service users.
3.6. Develop a culture of internal and external customer service delivery.
4. LEADERSHIP AND MANAGEMENT
4.1. Manage, motivate and inspire service leads and teams, investing time in their development.
4.2. Conduct annual appraisal for direct reports, setting personal objectives and development plans and providing constructive feedback to assist with development
4.3. Provide regular briefings to staff on 5 Boroughs Partnership’s strategies and priorities ensuring all staff know how they contribute to the business
4.4. Build effective relationships with colleagues at all levels through open communication and constructive feedback.
4.5. Proactively manage good and poor performance and address grievance/disciplinary issues swiftly in accordance with organisational policies and procedures.
5. DEVELOPING AN EXCELLENT ORGANISATION
5.1. Actively support the development of individuals and the team through appraisal, personal development planning, coaching and mentoring
5.2. Work in partnership with others and as part of cross directorate teams to deliver successful outcomes
5.3. Support the organisation’s ways of working, model its values and champion the NHS Constitution
6. PROMOTING EQUALITY AND REDUCING INEQUALITIES
6.1. Promote Equality, Diversity and Inclusion in employment practices and leadership relationships.
6.2. Ensure that the 5 Boroughs Partnership proactively supports the principles and practice of equality of opportunity as detailed in the organisations’ strategies, policies and in accordance with its legal obligations
7. OTHER
7.1. This post is subject to the terms and conditions of employment of the Trust.
7.2. This is not an exhaustive list of duties; staff are therefore required to undertake any other duties commensurate with the grade and in line with the requirement of this post.
7.3. All employees of the Trust must not, without prior permission, disclose any information regarding clients, carers or staff. In instances where it is known that a member of staff has communicated information to unauthorised persons, those staff concerned will be liable to dismissal. Moreover, the Data Protection Act 1984 also renders an individual liable for prosecution in the event of unauthorised disclosure of information.
7.4. Confidential information may be accessed at times and all 5 Boroughs Partnership staff must ensure that the highest level of confidentiality is maintained at all times.
7.5. All 5 Boroughs Partnership staff must comply with the Staff Code of Conduct. Senior Managers must also comply with the NHS Code of Conduct for Managers, based on the Nolan principles of public accountability.
8. EDUCATION AND DEVELOPMENT
8.1 Provide evidence to support development around the Trust appraisal system which includes KSF.
8.2 Participate in regular supervision, engage in reflective practice and be committed to continued development.
8.3 Develop own skills and knowledge and contribute to the development of others.
8.4 Ensure Education Centre is notified of nominations for training courses as directed by Team Manager/Office Manager.
9. RESEARCH AND AUDIT
9.1 Undertake and participate in appropriate audit, quality assurance programmes and research as directed.
STANDARD REQUIREMENTS
· Confidentiality: Confidentiality/data protection regarding all personal information and Trust activity must be maintained at all times (both in and out of working hours) in accordance with professional codes of conduct and relevant legislation such as the Data Protection Act. The post holder should ensure that they are familiar with and adhere to all Trust Information Governance policies and procedures. Any breach of confidentiality will be taken seriously and appropriate disciplinary action may be taken.
· Code of Conduct: Maintain a consistently high standard of conduct and to provide the highest standard of service in accordance with the Trust Code of Conduct for all employees.
· Equal Opportunities: Promote the concepts of equality of opportunity and managing diversity Trust wide.
· Health and Safety: Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, paying due regard to health and safety in the workplace and management of risk to maintain a safe working environment for service users, visitors and employees.
· Infection Prevention and Control: Employees must be aware of their responsibilities to protect service users, visitors and employees against the risks of acquiring health care associated infections, in accordance with Trust policy.
· Professional standards and performance review: Maintain consistent high professional standards and act in accordance with the relevant Professional Code of Conduct. Employees are expected to participate in the performance review process.
· Service/Departmental Standards: Support the development of performance standards within the Service/Department to ensure the service is responsive to and meeting the needs of its customers.
· Finance: All Trust staff will comply with financial processes and procedures
· Safeguarding Children: Employees must be aware of the responsibilities placed on them under the Children Act 1989, 2004.
SUMMARY
This job Description is an outline of the key tasks and responsibilities of the post and the post holder may be required to undertake additional duties appropriate to the pay band. The post may change over time to reflect the developing needs of the Trust and its services, as well as the personal development needs of the post holder.
Date Prepared:
Prepared By:
Employee’s Name and Signature: Date:
Post No:
Manager’s Name and Signature: Date:
Head of Service signature: Date:
PERSON SPECIFICATION
The person specification sets out the qualifications, experience, skills, knowledge, personal attributes, interests, other requirements which the post holder requires to perform the job to a satisfactory level.
Job Title:
ESSENTIALi.e. Those qualities without which a post holder could not be appointed / DESIRABLE
i.e. those extra qualities which can be used to choose between candidates who meet all the essential criteria /
METHOD OF ASSESSMENT
i.e. the method by which the person specification criteria will be assessed/evaluatedQUALIFICATIONS / Educated to masters level in relevant subject or equivalent level of experience of working at a similar level in specialist area / Significant evidence of continued professional development in a relevant specialist area.
EXPERIENCE / Senior Management level experience of delivering IT and Information services, preferably in the health sector
Experience of successfully driving change and transformational programmes.
Leading a large workforce successfully.
Record of successfully engineering and crafting innovative solutions that offer customers greater choice and higher return on their investment.
Excellent awareness of relevant public and private sector IT and Information Management and best practice
Proven record of successful delivery of services in a large and complex organisation
Experience of managing and prioritising a large budget. / Understanding of organisational culture on performance and productivity.
Evidence of successful working across whole organisational teams
SKILLS / Excellent leadership skills
Exceptional communicator, able to create impact and demonstrate proactive customer relationship awareness.
Ability to analyse highly complex issues where material is conflicting and drawn from multiple sources.
Ability to communicate potentially complex information and provide intelligent insight to enable staff and customers to explore and act upon the insight.
Support creativity and innovation within staff groups at all levels.
Ability to influence the design and delivery of commissioned resources so as to provide customers with high quality services
Ability to make difficult and challenging decisions that support strategic aims and long term vision.
Dynamic personality with the ability to build trusted stakeholder relationships and wide support networks.
Extensive experience of delivering presentations to large groups of stakeholders, in often pressured and politically sensitive environments
Dynamic personality with the ability to build trusted stakeholder relationships and wide support networks
Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.
Ability to analyse highly complex issues where material is conflicting and drawn from multiple sources.
Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making
Ability to analyse numerical and written data, assess options and draw appropriate initiatives.
Leadership, vision, strategic thinking and planning with highly developed political skills
Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
Ability to provide informative reporting on finances and impact to Board management. / Demonstrable ability to create constructive teams within the directorate and across 5 Boroughs Partnership.
Strong external communications skills in a politically sensitive environment and experience in handling media.
Ability to communicate potentially complex information and provide intelligent insight to enable staff and customers to explore and act upon the insight.
KNOWLEDGE / Significant experience of developing informatics and analytics capability to enable information to be used professionally and innovatively to support decision making
Demonstrated expertise in a Healthcare environment
Significant experience and understanding of proven implementation of project management methodologies
Commercially astute and able to analyse business data to drive business growth.
Excellent knowledge of statistical analysis
OTHER / · Demonstrate a commitment to respecting and displaying the Trust Values at all times