Job Title: BBO Hub Co-Ordinator

Job Title: BBO Hub Co-ordinator

Reports to: Ian Newton (Managing Director Scintilla)

Salary/Grade: £27,500

Contract: Fixed Term

Duration: From January 2017 – 31st October 2019

Hours: 37.5

Location: Community House, 36 Wood Street, Mansfield, NG18 1QA

Job Ref: TBC

Background to TheBuilding Better Opportunities Programme

The Building Better Opportunities Programme (BBO) is jointly funded by the Big Lottery Fund and the D2N2 Local Enterprise Partnership European Social Fund (ESF) and aims to combat the root causes of poverty, promote social inclusion, challenge long-term unemployment, and empower socially excluded people. The ESF strand is a part of the European Structural & Investment Funds (EUSIF) Growth Programme 2014 – 2020 and its principal goal is to improve local growth and create jobs, by investing in Innovation, Business, Skills and Employment. ‘Promoting Social Inclusion & Combating Poverty’ is a key Theme within the EUSIF Programme (Thematic Objective Nine -TO9) and the Big Lottery Fund is matching funds from ESF to deliver the BBO Programme via three separate, yet complementary, Pathways which are; Multiple & Complex Needs, Towards Work and Financial Inclusion.

The Towards Work Programme

The Towards Work Programme aims to support and empower people within the D2N2 area who are significantly disengaged and furthest away from employment or self-employment. Groundwork Greater Nottingham’s Towards Work Programme is a demand driven model, which is bespoke, personalised and allows individuals to develop their own personal progression into employment, self-employment or further training/education. Participants will undertake a holistic journey, via a range of End to End Employability and Personal Development Interventions. The programme will achieve real employment and self-employment outcomes, by guiding and motivating people to overcome their individual barriers to work and by providing an inclusive Job Brokerage Inwork Support Service to ensure employment outcomes are sustained.Participants will also have access to a menu of individually tailored, wraparound Specialist Support to tackle personal challenges (e.g. Disability, Mental Health, BAME, Women Returners, NEET, etc.), via a range of Towards Work Specialist Partners. At a broader level, the programme willenable people to access better housing, achieve stable finances, improve their health and wellbeing, have better functioning families, minimise benefit dependency and reduce crime and anti-social behaviour.

Purpose of the Role

The Hub Co-ordinator will contribute to the overall success of the BBO Towards Work programme within Derbyshire or Nottinghamshire. The successful candidate will work alongside and co-ordinate programme delivery from one of the partnerships Lead Hub organisations. They will work directly with TW Work Coach host organisations within the Micro-Hub structure of the contract to ensure they understand the requirements being asked on them.They will engage and facilitate with referral agents and statutory bodies for the promotion and referral process, in assisting participants towards the most suitable provision within their locality. The Hub Co-ordinator will line manage the Work Coach, Job Broker and Administration posts within their hub to work directly with unemployed and economically inactive participants. The role will collect monthly data on performance and highlight any performance related issues to the ensure that all evidence is reported to the Project Lead Organisation, Groundwork Greater Nottingham.

Principal Duties & Responsibilities

The principal duties and responsibilities of this role encompass tasks and activities that primarily relate to the purpose of the role and may include other duties that are supplementary to the role.

Responsibilities will include, but are not limited to, the following:

• To create and manage strong relationships with key referral agencies and statutory bodies to encourage client referrals to the TW programme.
• To work in partnership with a network of local agencies and key stakeholders including; JCP, Statutory, Voluntary & Private organisations, local Employment & Skills providers, Specialist Partners, and Education & Training providers
• Co-ordinate referrals to the programme ensuring consideration of the geographic reach of each microhub and collective KPI targets.
• To develop and maintain in-depth knowledge of the local labour market including extensive understanding of current benefits regimes and entitlements
• To engage, build trust and maintain effective relationships with TW Work Coach host organisations within the Micro-Hub structure.
• Support the network of microhubs in the TW Co-ordinators operational area to ensure that a consistent service is delivered that meets the needs of service users.
• Co-ordinate the work of the TW Work Coaches across their region in the process of supporting beneficiaries, ensuring the highest quality of services and responsiveness to the individual’s needs in line with the person centred approach to information, advice and guidance best practice.
• Co-ordinate the Hanlon database ensuring that Work Coaches within their region and other project staff regularly update it and use it as the only way of recording the activities and interventions of the programme.
• Adhere to, and fully utilise all on-line and other operational systems needed for the effective operation of the project and detailed programme evaluation processes.
• Take responsibility for data protection and work closely with TW Work Coaches to prevent any breaches of information security in regard to personal data and/or other confidential materials handled by the project staff.
• Work closely with other project staff to ensure full compliance with quality standards relating to environmental care (ISO 14001) and Health and Safety(OHSAS 18001) and that this is reflected in all activity both directly delivered by the Hub Co-ordinator and by the project team.
• Support the TW Programme Manager in the collation and submission of regular reports to Groundwork Greater Nottingham in line with the schedule, as well as any exceptional reports from time to time.
• Line manage the Hub Lead Organisations TW staff team, namely TW Work Coach (s), TW Job Broker and TW Administrator.
• Regularly conduct supervisions and appraisals of the team who are employed by the Hub Lead organisation in line with appropriate policies and procedures.
• Actively participate in the work of the Project Management Board as the representative of the Hub Lead Organisation and micro hubs in that region.
• Regularly attend the meetings of the Project Management Board and read the project materials to ensure they have up to date knowledge about the project.
• Provide regular updates to the TW Programme Manager on the performance of the project in the area of their responsibility.
• To regularly meet with the other TW Hub Co-ordinators to share good practice and drive continuous improvement of the project.
• To attend regular team meetings and supervisions with line manager.
• To be committed to Continuing Professional Development (CPD) to maintain and develop professional standards.
• To ensure compliance with the organisation’s policies and with insurance and statutory requirements, particularly health and safety and equal opportunities.
• To contribute to the achievement of contractual Key Performance Indicator (KPI) targets including; Quality Assurance, Equal Opportunities & Diversity, Sustainable Development, Participant engagement, retention, training & qualification achievement, participant feedback, progression, and Positive Outcomes (employment, self-employment and education/training).
• To collate monthly data on performance of the hub area and highlight ant performance related issues to the TW Performance and Quality Manager.
• To fully understand and comply with ESF/Big Lottery Guidelines and Groundwork internal procedures.
• To be a positive force in the staff team taking personal responsibility for ensuring good morale and work relations are maintained.
• To regularly attend meetings with funders and other stakeholders’/delivery partners
• To positively promote the Towards Work Programme to service users and stakeholders viainternal and external events.
• To oversee the effective preparation and completion of all participantadministration and financial documentation on the Hanlon system,ensuring all records are accurate and kept up-to-date, to ensure full contractual compliance with ESF, Big Lottery Fund, and Awarding Body standards.
• To contribute positively as part of a delivery team, as well as part of a wider business team, to deliver business objectives.

Person Specification - Knowledge, Skills & Experience

The successful candidate must be able to demonstrate the following specific attributes.

• Knowledge or previous experience of coaching, supporting and placing unemployed/ economically inactive people with multiple & complex needs into employment, self-employment or FE/Training.
• Knowledge and understanding of the Local Labour Market, Sector Skills Gaps, local Employment & Skills provision, Specialist Support Networks, and Education & Training providers.
• Previous demonstrable experience, at management level, of successful programme co-ordination and a thorough understanding of high level relationship management techniques.
• Proven ability to form effective working relationships within a range of Public, Private and Third Sector strategic and delivery stakeholders and colleagues.
• Strong interpersonal skills to enable effective working relationship with partners, key stakeholders and programme clients.
• Previous knowledge and understanding of Performance Management Frameworks, and meeting/exceeding contractual Key Performance Indicators (KPI) targets relating to Performance Outcomes, including the achievement of job and training outcomes.
• Genuine commitment to the personal and occupational success of long term unemployed people.
• Ability to employ a high level of Emotional Intelligence (e.g. Respect, Empathy & Compassion), when responding to the diverse needs of people on the programme.
• Proven track record for managing multi agency partnerships to meet collective goals.
• Possess a passionate and positive outlook, with the ability to build rapport, empower, inspire, and enthuse disengaged participants.
• Possess high level communication, interpersonal and presentational skills and understands its importance in both participant relationships and teamwork.
• Possess excellent organisational and time management skills, prioritising and managing work according to deadlines and performance targets.
• ICT literate to high level; Office, Database, Word, PowerPoint & Excel
• Highly motivated and willingness to meet deadlines and work under pressure.
• Prepared to work outside normal office hours (as and when required) to support the programme and be prepared to travel around the local contract area.
• Willingness and ability to travel across Derbyshire and Nottinghamshire as required.

BBO Work Coach Job Description - Page1 of 5