JOB DESCRIPTION
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Job Title:Adoption Centre Manager
Responsible to:Development Manager
Department:Operations
Responsible for:Deputy Managers, Cat Care Assistants, Receptionists, Site Maintenance Assistant and Adoption Centre Volunteers.
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Main responsibilities of the role: To manage the efficient running for the adoption centre in line with the charities main aims; homing, neutering and education and in compliance with all policies and procedures. To be responsible for the overall welfare of the cats in care, to ensure all administrative and maintenance procedures are completed to the required standards and to manage the activities of all staff and volunteers.
Competencies required within the role:
Job Specific Knowledge / ExpertPlanning and Organisation / Advanced
Leadership and Management / Advanced
Personal Effectiveness / Advanced
Problem solving and decision making / Skilled
Service Delivery and Customer Orientation / Expert
Impact and Influence / Advanced
Teamwork and Cooperation / Expert
Qualifications/experience required/desired: People management, knowledge of animal welfare, working within budgets, customer care, working with the media, training/staff development and delivering presentations.
Main Duties:
1.To manage all staff and volunteers within the centre, ensuring the required level of staff during working and public opening hours in line with the Operations department’s guidelines.
2.To ensure staff, volunteers and centre practices adhere to the Adoption Centre Manuals/Code of Conduct and all relevant Cats Protection policies and procedures.
3.To manage and monitor the reporting of all accurate and up to date information including financial information to all departments in accordance with specific requirements and Cats Protection policies.
4.To be responsible for ensuring that all relevant personnel within the Centre are legally entitled, are certified and are trained to a competent level on equipment within the centre including microchipping and Cats Protection’s vehicles.
5.To be responsible for the standard of care given to the cats within the centre, ensuring welfare and veterinary procedures are adhered to and be responsible for the administration of all veterinary legal requirements surrounding cat care including the handling of drugs and disposal of waste.
6.To actively promote the values and aims of Cats Protection to all staff and volunteers. Focusing on homing, neutering and education/information within the adoption centre you will lead and motivate all staff and volunteers in meeting with Cats Protection’s objectives and plans.
7.To actively promote the values and aims of Cats Protection within the local community. You will work with the Cats Protection Media Office and other CP departments to promote and encourage a better understanding of homing, neutering and cat care to the public using all available resources. You will do this by giving talks to schools and community groups, liaising with the media on local and national cat related stories and working with others to highlight the work of Cats Protection.
8.To work in partnership with branches, other adoption centres and other animal welfare organisations to promote the work of Cats Protection.
9.To work within agreed budgets and to be responsible for the administration of all donations and cash receipts in line with current CP and financial guidelines.
10.To actively promote the importance of donations, fundraising and other income within the adoption centre and to the general public and to work with others to increase income.
11.Working with the Deputy Manager, Training Manager, HR Dept and L&D team, you will be responsible for the recruitment, induction and development of all staff at the centre. You will ensure that up to date and detailed task lists are available for all staff, that all staff fully understand the duties required of them and they are fully trained in all areas of their work and in CP policies and procedures.
12.To ensure that “Paws” and all information held at the centre is managed in accordance with the Data Protection Act.
13.To manage the Performance Management Process within the Centre in line with the Cats Protection Policy.
14.To be responsible for all staff matters including the handling of disciplinaries and grievances in accordance with Cats Protection policies and procedures, and ensuring compliance with statutory legislation.
15. To undertake induction and continual training to keep skills and knowledge up to date as required by Cats Protection.
16.To maintain all aspects of health, safety and hygiene of the working and cats environment in accordance with the Health and Safety at Work Act 1974, and any other associated regulations currently in force. To take responsibility for ensuring that all cat areas and equipment are maintained to a high standard as directed by the Field Veterinary Officer, Training Manager and Development Manager.
17.In common with all posts, ensure compliance with Cats Protection’s policies and procedures, statutory obligations and best practice, and to undertake such other duties as may be reasonably required by Development Manager. This job description may be subject to review in the light of the developing organisation and in consultation with the post holder.
Person Specification
How IdentifiedQualifications:
- Relevant animal welfare or supervisory qualification
Certificates
Experience :
- Previous line management experience
- Budgetary control
- Administration and financial procedures
- Vet Nurse/Practice Manager experience or customer care experience
- Charity background in animal welfare
- Microsoft Office (Word, Excel, Outlook)
Essential
Essential
Desirable
Desirable
Desirable / Application Form
Interview
Skills and Attributes :
- Proven ability to multi-task, work on own initiative, delegate tasks and work under pressure
- Excellent Customer Service skills
- Ability to deal with people at all levels with tact and diplomacy
- Excellent oral and written communication skills
- Good organizational, and interpersonal skills
- Ability to lead and motivate others
- Ability to engender a supportive and co-operative work environment
- Presentation skills
- Experience of giving TV or Radio interviews
- Ability to work as part of a team
- Positive attitude
- Sympathetic to cats
Essential
Essential
Essential
Essential
Essential
Essential
Essential
Desirable
Desirable
Desirable
Desirable
Desirable / Application Form
Interview
References
Knowledge :
- Working knowledge of animal welfare
- Working knowledge of cats and common ailments/diseases e.g. FELV, FIV
Desirable / Interview
Other :
- Able to undertake the duties
- Able to work flexible hours including weekends
- Smart, professional appearance
- Hold current full clean driving licence
Essential
Desirable
Essential / Interview
Medical Questionnaire
CONDITIONS OF SERVICE
Salary
Salary will be £17,762.50 per annum.Salaries are reviewed annually on 1st June. There is no contractual entitlement to any increase in basic salary.
Occupancy of a house on site.
Hours of Work
The normal hours of work are 40hours per week, on a rota basis including weekends. Because of the nature of the role, the post holder may be required to work additional hours to ensure the proper performance of the duties and this may mean that the post holder will work in excess of normal business hours. No overtime is payable but with the prior approval of the Chief Executive the post holder will be entitled to time off in lieu.
Place of Work
This role is based at our Wrexham Adoption Centre, Alma House, Madeira Hill, Wrexham, Clwyd, LL13 7HD. During the course of your employment you may be required to travel to various locations in the U.K. on CP business. Travel and subsistence expenses will be reimbursed as detailed in the Employee Handbook.
Annual Leave
In addition to bank and public holidays the annual leave entitlement is 25 days annual leave rising by one day for each completed year of employment up to a maximum of five extra days. The holiday year runs from 1st January to 31st December.
Pension
Cats Protection administers a personal pension scheme to which the employer will contribute. If you require any further information please contact the Human Resources department.
Other Benefits
Cats Protection also offers Medical Insurance as a taxable benefit after completion of probationary period and three months service (whichever is later), Busy Bees Childcare Vouchers and Death in Service Benefit of 4 times annual salary from commencement.
Other Information
An appointment is made subject to a satisfactory medical questionnaire and references. Permanent positions are subject to a probationary period of three months.
Retirement Age
Please note that our retirement age is 65.
Cats Protection has a restricted smoking policy. Smoking is only permitted in designated areas during lunch breaks and not in CP cars.
GUIDELINES FOR COMPLETING APPLICATION FORM
Please read carefully beforecompleting your application form.
The following guidelines are intended to provide all the information we need in order to be able to shortlist. If you are successful you will be notified of the time of your interview by the Human Resources Department.
1 / It is important that you read all the information we have sent you before completing the application form. This will help you plan what you are going to write and it will ensure that you have given all the information required.2 / One of your referees should be your current or most recent employer.
3 / The person specification we have enclosed will help you decide if you are a suitable candidate for the post.
4 / The items we have designated essential in the person specification mean the successful candidate must be able to provide evidence that they are accomplished in all these areas. If the item is designated essential then we want you to tell us about your experience in this particular area on your application form so that we can assess its relevance to this post.
5 / Use section 16 on the application form to give us all the information we need. You will probably need to use a separate sheet of paper because the space on the form is limited.
6 / The items which are marked desirable in the person specification mean that whilst it is not essential that you can demonstrate these attributes in order to be short listed, it would provide us with a fuller picture of your experience. You can tell us about these areas on your application form if you wish. We will also be asking about them if you are short listed for interview.
7 / To ensure that everyone has an equal chance with their application we are not able to enter into any discussion with applicants prior to the interviews. However we hope that the information we have provided will help you to decide if you wish to proceed and also assist you in making a successful application. If you are short listed there will be an opportunity to raise any queries at your interview.
Due to the large number of applications received, Cats Protection is unable to reply to all candidates. If, therefore, you have received no communication from us within four weeks of the closing date, you should assume that your application has been unsuccessful on this occasion.
Completed application forms should be returned toHuman Resources Department, Cats Protection, National Cat Centre, Chelwood Gate, Haywards Heath, Sussex, RH17 7TT. If you would like acknowledgement of receipt of your application form please enclose a stamped addressed envelope.