Job Responsibilities What the Job Holder Has to Do in Order to Achieve the Job Purpose

Job Specification

Job Responsibilities What the job holder has to do in order to achieve the job purpose

• Process transfer applications & undertake transfer inspections.
• Update IT systems for void properties.
• Decide lettings criteria for void properties and manage production of property adverts according to set deadlines.
• Maintain and review applicant register in line with policy
• Manage new properties from Development stage/allocation/handover
• Prepare sign up packs and PTA information for Estates/Income departments
• Develop and maintain effective liaison with NCHA departments, contractors and customers in relation to efficient letting of properties

• Shortlist applicants via Local Authority CBL systems or take nominations from Local Authorities
• Undertake pre-tenancy interviews and investigations as required, including home visits, reference checks and electronic vetting
• Conduct accompanied/multiple viewings; explain terms and conditions of tenancy agreements
• Ensure that eligibility criteria are checked to prevent Tenancy Fraud
• Check applicants’ income and expenditure, to complete affordability and sustainability checks, including benefit calculations
• Negotiate payment of rent in advance
• Provide advice on welfare and housing benefits referring to other agencies where appropriate
• Offer properties to successful applicants according to priority, policy and targets and within legal requirements
• Allocate according to agreements with relevant Local Authorities including creating Community Lettings Plans where required/agreed
• Sign up new tenants and inform tenants of their rights, responsibilities and services available. Refer applicants to other agencies for support/assistance where appropriate
• Ensure that all relevant information is taken at sign-up & input into appropriate IT systems

• Monitor & report lettings & void statistics
• Complete CORE forms & Local Authority lettings returns

• Market ‘difficult- to- let’ NCHA properties & recommend sale of properties where appropriate
• Achieve best use of stock
• Report on own weekly performance to supervisor and meet operational/business targets for voids
• Update IT systems for void properties
• Agree incentives for hard to let properties

• Recommend/allocate properties to applicants

• Recommend action on sale & marketing of difficult to let properties
• Negotiate 4 weeks rent in advance at PTA/viewing
• Negotiate incentives for hard to let properties

• Agree decoration vouchers up to £300.00
• Agree incentive payments up to £500.00

• Work to agreed customer service standards/targets
• Work within NCHA Allocations Policy and local authority CBL and nomination

• Customers/contractors and local authority officers
• Registered Providers
• Statutory, public and voluntary agencies
• Other NCHA departments

Person Specification – For selection for interview and testing

The experience, qualifications, knowledge and skills needed by the job holder to achieve the job responsibilities

Competencies – For interview purposes and performance review purposes

The competency that needs to be consistently displayed by the job holder to achieve the job responsibilities

Allocations Officer – Jul14 – Employee Job Specification