Job Family: 43-0000 Office and Administrative Support

Job Family: 43-0000 Office and Administrative Support

Occupational Group: 43-9060 Office and Administrative Support

OCCUPATION PROFILE

JOB FAMILY: OFFICE AND ADMINISTRATIVE SUPPORT

OCCUPATIONAL GROUP: OFFICE AND ADMINISTRATIVE SUPPORT

OCCUPATION: OFFICE CLERKS, GENERAL

43-9061

BROADBAND LEVELS: Level 1 – Pay Band 001

Level 2 – Pay Band 003

DESCRIPTION

This is work performing duties too varied and diverse to be classified in any specific office clerical occupation, requiring basic knowledge of office management systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or computer processing, stenography, office machine operation, filing and/or determining program eligibility.

Some positions in this occupation may be responsible for coordinating work and supervising employees.

EXAMPLES OF WORK

Supervises employees by assigning work, reviewing progress and assessing performance.

Compiles, copies, sorts, and files records of office activities, business transactions, and other activities.

Computes, records, and proofreads data and other information.

Operates office machines.

Completes and mails documents.

Stuffs envelopes and addresses, stamps, sorts, and distributes mail, packages, and other materials.

Scans and Indexes files.

Composes and types letters and other correspondence.

Orders materials, supplies, and services, and completes records and reports.

Answers telephone, responds to requests, delivers messages, and runs errands.

Reviews files, records, and other documents to obtain information to respond to requests.

Completes work schedules and arranges appointments.

Collects, counts, and disburses money, completes banking transactions, and processes payroll.

Communicates with customers, employees, and other individuals.

Maintains logs and inventories and prepares related reports.

Provides basic information to clients.

Determines program eligibility and provides program benefits to clients.

Inputs and retrieves program specific information and/or prints program documents.

Assigns and reviews work or other employees and trains as required.

EXAMPLES OF JOB CHARACTERISTICS

Documenting/Recording Information / Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.
Processing Information / Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.
Communicating With Persons Outside Of the Organization / Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
Performing Administrative Activities / Approving requests, handling paperwork, and performing day-to-day administrative tasks.
Getting Information Needed to do the Job / Observing, receiving, and otherwise obtaining information from all relevant sources.
Interacting With Computers / Controlling computer functions by using programs, setting up functions, writing software, or otherwise communicating with computer systems.
Communicating With Other Workers / Providing information to supervisors, fellow workers, and subordinates. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
Establishing and Maintaining Relationships / Developing constructive and cooperative working relationships with others.
Handling and Moving Objects / Using one's own hands and arms in handling, installing, forming, positioning, and moving materials, or in manipulating things, including the use of keyboards.
Evaluating Information Against Standards / Evaluating information against a set of standards and verifying that it is correct.

EXAMPLES OF KNOWLEDGE, SKILLS AND ABILITIES

Reading Comprehension / Understanding written sentences and paragraphs in work related documents
Writing / Communicating effectively with others in writing as indicated by the needs of the audience
Information Gathering / Knowing how to find information and identifying essential information
Speaking / Talking to others to effectively convey information
Active Listening / Listening to what other people are saying and asking questions as appropriate
Mathematics / Using mathematics to solve problems
Product Inspection / Inspecting and evaluating the quality of products
Information Gathering / Knowing how to find information and identifying essential information
Coordination / Adjusting actions in relation to others' actions
Management of Personnel Resources / Motivating, developing, and directing people as they work, identifying the best people for the job
Clerical / Knowledge of administrative and clerical procedures and systems
Customer and Personal Service / Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques
English Language / Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Computer / Knowledge of computer software including applications

LICENSURE, CERTIFICATION OR REGISTRATION REQUIREMENTS

EFFECTIVE: 07/01/2002

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