Job Family: 37-0000 Building & Grounds Cleaning/Maintenance

Occupational Group: 37-2010 Building & Grounds Cleaning/Maintenance

OCCUPATION PROFILE

JOB FAMILY: BUILDING & GROUNDS

CLEANING/MAINTENANCE

OCCUPATIONAL GROUP: BUILDING & GROUNDS

CLEANING/MAINTENANCE

OCCUPATION: BUTLERS, MAIDS AND HOUSEKEEPING CLEANERS

37-2012

BROADBAND LEVELS: Level 2– Pay Band 002

Level 4– Pay Band 005

DESCRIPTION

This is work performing any combination of light cleaning duties to maintain private households or commercial establishments, such as hotels, restaurants, and hospitals, in a clean and orderly manner. Duties include making beds, replenishing linens, cleaning rooms and halls, and vacuuming.

Some positions in this occupation may be responsible for coordinating work and supervising employees.

EXAMPLES OF WORK

Supervises employees by assigning work, reviewing progress and assessing performance.

Cleans rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas.

Cleans rugs, carpets, upholstered furniture, and draperies, using vacuum cleaner.

Dusts furniture and equipment.

Empties wastebaskets, and empties and cleans ashtrays.

Sweeps, scrubs, waxes, and polishes floors, using brooms and mops and powered scrubbing and waxing machines.

Collects soiled linens for laundering, and receives and stores linen supplies in linen closet.

Polishes metalwork, such as fixtures and fittings.

Washes walls, ceiling, and woodwork.

Washes windows, door panels, and sills.

Transports trash and waste to disposal area.

Replenishes supplies, such as drinking glasses, writing supplies, and bathroom items.

Moves and arranges furniture, turns mattresses, hangs draperies, dusts venetian blinds, and polishes metalwork to ready hotel facilities for occupancy.

Washes beds and mattresses, and remakes beds after dismissal of hospital patients.

Replaces light bulbs.

Arranges decorations, apparatus, or furniture for banquets and social functions.

Cleans and removes debris from driveway and garage areas.

Prepares sample rooms for sales meetings.

Delivers television sets, ironing boards, baby cribs, and rollaway beds to guests’ rooms.

Cleans swimming pool with vacuum.

EXAMPLES OF JOB CHARACTERISTICS

Handling and Moving Objects / Using one's own hands and arms in handling, installing, forming, positioning, and moving materials, or in manipulating things, including the use of keyboards.
Performing General Physical Activities / Performing physical activities that require moving one's whole body, such as in climbing, lifting, balancing, walking, stooping, where the activities often also require considerable use of the arms and legs, such as in the physical handling of materials.
Controlling Machines and Processes
/ Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
Inspecting Equipment, Structures, Material / Inspecting or diagnosing equipment, structures, or materials to identify the causes of errors or other problems or defects.
Implementing Ideas, Programs, etc. / Conducting or carrying out work procedures and activities in accord with one's own ideas or information provided through directions/instructions for purposes of installing, modifying, preparing, delivering, constructing, integrating, finishing, or completing programs, systems, structures, or products.

EXAMPLES OF KNOWLEDGE, SKILLS AND ABILITIES

Service Orientation / Actively looking for ways to help people
Product Inspection / Inspecting and evaluating the quality of products
Coordination / Adjusting actions in relation to others' actions
Management of Personnel Resources / Motivating, developing, and directing people as they work, identifying the best people for the job
Customer and Personal Service / Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques

LICENSURE, CERTIFICATION OR REGISTRATION REQUIREMENTS

EFFECTIVE: 03/17/2003

History: 07/01/2002

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