Job Description- Third Sector Connector

Job Description- Third Sector Connector

Responsible to-WIRED Carers Services Manager

Line Managed by-WIRED Carers Services Manager

Responsible for- No staff

Salary-£10.12 per hour - 25 hours per week

(Actual £13,156, FTE £18418.40)

Overview

Wirral based charity WIRED are part of a multi-organisational framework that delivers Early Intervention and Prevention Services to vulnerable adults and children across Wirral. Within the Adult element it is a requirement to support service users currently within primary care, secondary care and health and social care provision in Wirral to access community and voluntary based health and wellbeing provision within Wirral in order to facilitate positive outcomes for the service users in relation to their health and well being. The role of the third sector connector will be to liaise with Health and Social Care professionals to identify, support and connect vulnerable adults to services and activities in the community that will encourage community support, independence and improved health and wellbeing. The following skill areas are essential for this role;

Knowledge and understanding of Early Intervention and Prevention based services in Wirral
Robust knowledge of community and voluntary sector health and wellbeing sector providers and services available
Experience of case management within service provision
Experience and use of monitoring and feedback processes

Objectives

Wired is a registered charity that provides a range of services to disadvantaged people and carers within Wirral, Liverpool, Warrington & Knowsley.The objective of the Third Sector Connector is to, as part of the Early Intervention and Prevention contract, liaise with Health and Social Care professionals to identify, support and connect vulnerable adults to services and activities in the community that will encourage community support, independence and improved health and wellbeing.

Tasks and Responsibilities

To liaise with professionals in designated ICCT to identify and support vulnerable adults who could benefit from connections to community groups and organisations.
To support services users for a short period of time and identify a clear exit strategy so that service users can move into other services on a long term basis.
To work closely with Health Professionals within the Integrated Gateway, POPIN, First Contact and Neighbourhood Teams to identify those needing immediate support following a hospital stay, and those service users with more complex needs that will require longer staff involvement.
To attend regular meetings with other Third Sector Connectors, identifying any trends in referrals across the Wirral and feeding this into monitoring reports.
To carry out a full risk assessment and ensure that any risks are managed and minimised as soon as possible so that the service can be provided in a safe environment.
To provide a full explanation to clients and/or referrers if a service cannot be delivered and offer an alternative solution or contact where possible.
To liaise with colleagues in other departments of WIRED and also Wirral Health & Wellbeing CIC to maintain an awareness of services and activities to which clients can be directed.
To ensure that referrals are responded to within specified timescales.
To develop a good working relationship with external partners and community groups so that up to date information on community activities can be passed on to service users and professionals
To be flexible, person-centred and embrace changing approaches to delivery at all times in order to ensure that the Service is fully responsive to and accommodating of the needs, wishes and aspirations of the people who use it
In conjunction with Line Manager, to use a range of outcome monitoring tools to assess the impact of the Service on individuals on a quarterly basis

General

Maintain client confidentiality and personal information, including sensitive data in line with the Data Protection Act.
To ensure all records, information and processes are maintained in accordance with agreed procedures, ensuring compliance with any quality marks Wired may subscribe to.

To integrate feedback received from colleagues, clients and from other internal and external clients and agencies, into a continuous review process, to ensure that the service meets the needs of all users, and best practice is implemented

To fully understand Safeguarding legislation in relation to the services delivered and use as appropriate
Adhere to Wired policies and procedures including the Code of Conduct to ensure a professional, approach to clients, volunteers, colleagues and other professionals at all times
Utilise effective time management techniques to ensure tasks are prioritised, and agreed deadlines are met
Have a positive attitude towards Personal Development to meet identified individual and business needs, and attend all relevant staff training and meetings
To ensure that all complaints and compliments received are recorded in line with organisational policy.
To attend and participate in regular supervision, appraisals, training and other internal meetings
To attend Team, Departmental and full Staff Meetings as required
Any other duty that may be required, commensurate with job title and salary (Wired’s services are continually changing – flexibility and adaptability is essential).

NB. This job description sets out the duties of the post at the time it was drawn up. Such duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed.

PERSON SPECIFICATION

COMPETENCIES REQUIRED FOR THE ROLE

Competency / Level required
Communication / 3
Planning & Organising / 3
Team working / 3
Problem solving / 2
Business Awareness / 2
Customer service / 2

For details of the requirements at each level, please refer to the Competencies Framework.

SKILLS & KNOWLEDGE REQUIRED / ESSENTIAL / DESIRABLE
Educated to degree level (or other professional qualification); or relevant professional experience / D
Knowledge and understanding of Early Intervention and Prevention based services in Wirral / E
Knowledge of relevant legislation including the Care Act 2014, organisations supporting carers and the Health and Social Care System / D
Robust knowledge of community and voluntary sector health and wellbeing sector providers and services available / E
Experience of working with and supporting volunteers / D
Experience of case management within service provision / E
Experience of supporting people to develop their skills, confidence and knowledge / E
Knowledge of the local area (Wirral) / E
Experience and use of monitoring and feedback processes / E
Knowledge of ABCD approach / E
Experience of service development / E
Clean driving licence / E
IT literate, with good working knowledge of Microsoft Word, Excel, Powerpoint etc, as well as internet search skills and email use / E

Essential Requirement (E)-The candidate MUST be skilled in

the requisite competency

Desirable Requirement (D)-The candidate would ideally be

skilled in the requisite competency,

but we would also consider

candidates with the aptitude and

willingness to develop the skill