JOB DESCRIPTION

October 2017

Job title: Shop SupervisorDepartment:Innovation & Enterprise

Team: Shop from CrisisJob Holder:New Post

Reporting to: Shop Manager, Finsbury Park

Aim

  • Achieve sales and profit targets through the effective support of the shop management team, both in the Shop and the Coffee Bar

Dimension

  • Volunteer supervision
  • Deputise for Assistant Shop Managers as required
  • Financial responsibility including daily cashing upfor both Shop or Coffee Bar
  • This position shares supervisory responsibilities of both Shop and Coffee Bar

Circumstances

  • Based in Shop from Crisis, Finsbury Park
  • 40 Hours per week
  • Hours are worked over a five-day week which can includeweekends and bank holidays
  • Flexibility is required where reasonable and appropriate. This may include:
  • Short notice changes to work pattern to cover for absences and to maximise sales
  • Attendance at team meetings, training events etc. which could include occasional travel throughout the UK and overnight stays, for which time off in lieu will be given in accordance with Crisis’ TOIL policy

Salary

  • £20, 605per annum

Organisational Chart

Please note the team structure is subject to change.

Principle Responsibilities

  • Maximise sales opportunities to assist in achieving sales targets by:
  • Providing effective, motivational leadership to volunteers at all times
  • sorting, preparing, pricing and loading stock to the shop floor
  • ensuring shop floor is well stocked and effectively merchandised at all times
  • ensuring stock is valued appropriately to maximise sales and profit
  • Maintaining cordial and professional customer service
  • Maintaining shop floor and coffee bar standards
  • Effectively communicating and promoting the Shop from Crisisbrand
  • Manage coffee bar vendors to:
  • Provide popular mix of appropriate products at acceptable price and profit margin
  • Achieve “Just in time” delivery of products
  • Manage inventory levels in the coffee bar to minimise/eliminate wastage
  • Ensure adherence to Health and Safety procedures, in both shop and coffee bar, including storage, preparation and handling, cleaning, service and waste management
  • Supervise, train and support volunteers, delegatingappropriate tasks which are considerate of individual abilities
  • Train and supervise volunteers on tills, mitigate and correct errors to ensure accuracy
  • Assist the Accredited Trainer and Shop Manager in delivering the accredited training program in-store to members (Crisis clients)
  • Promote customer engagement to inform them of the shop’s aim as both a social enterprise and fundraising opportunity for Crisis

Additional Responsibilities

  • Document, train and ensure adherence to coffee bar opening and closing procedures
  • Perform occasional shop management tasks required by the Shop Manager e.g. induction of new volunteers
  • With direction of the Shop Manager, monitor and/or contribute to Shop from Crisis social media
  • Adhere to loss prevention policies and procedures

General

  • Actively encourage and support member involvement within Crisis
  • Develop and maintain an understanding of Crisis’ work and the needs and circumstances of homeless people
  • Comply with Crisis policies and procedures, including Health and Safety policies, for which all employees owe a duty of care both to themselves and others, in accordance with the Health and Safety at Work Act
  • Carry out any other duties that may reasonably be required in the light of the main purpose of the job

Person Specification

Essential

1.Experience of charity retail - including stock evaluation, stock rotation, visual merchandising, and volunteer supervision. Where this is not present, candidates should show a willingness to develop in this area

2.Knowledge of or interest in selecting and valuing donations and stock to meet customer demands

3.Willingness to train in Barista skills, including knowledge of coffee machines and relevant equipment and food hygiene and safety

4.Ability to meet customer needs and be able to continually improve services to make sure customers receive an excellent service

5.Ability to work under own initiative, collaboratively with others and as part of a team in a dynamic environment

6.Good verbal skills with the ability to communicate effectively with a range of people including customers, suppliers, colleagues, volunteers, members and the local community

7.Knowledge of and ability to comply with safeguarding procedures

8.Commitment to Crisis’ purpose and values including equality and social inclusion

Desirable

9.Experience of supervising volunteers

10.Experience of working with vulnerable people

11.Knowledge of how to engage audiences using social media

We encourage applications from all sections of the community particularly those with personal or previous experience of homelessness.