Job title / Assistant Manager Exams
Country
Singapore
Directorate / Region / EA / Country/ Location / Thailand
Job Grade / H / Pay band / H
Line manager / Examinations Services Manager / Type of contract / Full time
Job aim / To administer IELTS session and manage follow-up activities and related work, and for other exams as required
To manage promotional activity for IELTS in consultation with Exams manager Bangkok
Number of staff managed / 1 / As line manager / 1 / As countersignatory / Nil
Finances managed / £0
Duties, Role and Responsibilities (Please note this list is not to be regarded as exclusive)
1 Duty (65%) / To manage the exams operations and business in Bangkok to achieve the targets set out in Thailand EXFP
1. Manage the IELTS operations in accordance with the Administration manual and EXCSS.
2. Ensure that all staff involved with IELTS materials are following the necessary security procedures and compliance with the Administrators manual.
3. Manage the pre and post test administrative tasks and oversee the test day and ensure compliance
4. Recruit sufficient venue staffs and ensure appropriate venue is available.
5. In consultation with Thailand Examinations Services Manager on delivering effective promotional activties to grow the IELTS business in Thailand
2 Duty (15%) / All financial records to be maintained in accordance with Essential Finance and through SAP
1. Complete daily revenue records for the exams business and assist ESM on quaterly reconciliation
2. Complete payment process for venue staffs
3. Process all payments through SAP and other agreed roles in SAP
3 Duty (10%) / To work closely with IELTS Registration Agents on all IELTS Administrative areas.
1. Provide knowledge and give consultation to all IELTS Registration Agents on admininstrative works and enquiries
2. Regularly contact IELTS Registration Agents to update BC/IELTS information and regulations
3. Ensure all works with agents comply and support exam business targets/goals.
4 Duty (10%) / To oversee the provision of a customer-friendly service
1. Respond to all enquiries appropriately within the scope and standards of the EXCSS and local policy guidelines, consulting ESM as necessary.
2. Be polite and helpful to enquirers and try to spend no more than five minutes with each enquirer if there are two or more calls waiting.
3. Mail information packs on request within five days and reply to all enquiries on Q&A web board within five working days.
4. Be reponsible for updating and managing web pages whenever necessary.
Any special requirements of the job, including any legal requirements e.g. restrictions on employment, occasional unsocial hours, flexible working, passport status
The British Council’s smart-working policies enable staff and the operation to manage working hours/days flexibly across the 7-day week, although core hours normally apply. Working hours or shifts may therefore vary from time to time according to operational needs as well as staff preferences.Job Requirements
Behaviours / Essential (E)More Demaning (MD)
Most Demanding (MsD) / Criteria will be used for recruitment purposes.
1 / Connecting with others / E / Y
2 / Working together / E / Y
3 / Shaping the Future / E / Y
4 / Making it happen / E / Y
Job Specific Skills / Essential (E)
Desirable (D) / Criteria will be used for recruitment purposes.
4 / Marketing and Customer service
(level 2)
Understands potential markets/customers / E / Y
5 / Financial Planning and Management (Level 1) / D / Y
6 / Written and oral communications skills both in Thai and English with English Language ability to IELTS Band 5.5 or equivalent / D / Y
7 / Good IT skills / D / Y
Qualifiations / Years of experience / Essential (E)
Desirable (D) / Criteria will be used for recuitment purposes.
Indicate here (Y or N)
8 / Strong Knowlegde of IELTS procedured and compiance issues / D / Y
7
Submitted by
Date
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