Job Description Concierge / Administrative Assistant

Job Description Concierge / Administrative Assistant

JOB DESCRIPTION – CONCIERGE / ADMINISTRATIVE ASSISTANT

Title: Administrative / Supervisors: Seasun Zeiger and Kelly Degorski

Abington Club is the premiere family owned and operated health and fitness club in Montgomery County. The ideal candidate is someone who is seeking to work in a family friendly environment with a fitness company as part of their dynamic administrative staff.

Customer Service

  • Maintain a neat and tidy reception area and member lounge
  • Answer a multi-line phone, routing calls, taking and relaying messages accurately and efficiently.
  • Greeting members, guests and visitors with courtesy and professionalism, including escorting them to their destination
  • Communicate effectively with members and clients to resolve issues in a friendly, timely and effective manner.
  • Sorting incoming mail and processing outgoing mail,including shipping via Fed-Ex, UPS, etc.
  • Ensure proper check in of members and guests
  • Completing clerical and administrative tasks for various departments during down times {typing, data entry, filing, etc. while continuing to act as the office concierge
  • Other duties as assigned

Sales

  • Knowledgeable of Abington Club services and offerings, including but not limited to:
  • Fitness center equipment and processes
  • Spa and personal training services offered
  • Swim club membership offerings
  • Youth program offerings
  • Wet Whistle products and services
  • Communicate guest requests for membership, services, etc. with proper departments in a timely manner
  • Book Tee times for golf and check in golfers using the appropriate prices as set by the Owner

Facility

  • Maintain front lobby appearance and ensure coffee, water and towels are stocked and available for members
  • Assist whenever necessary to keep the club clean
  • Maintain upkeep of bathrooms (towels, hand soap, etc.)

The Abington Club, Administrative / Concierge Job Description Continued…..

Marketing

  • Understand current marketing promotions and communicate appropriate offerings to members, guests and visitors
  • Ensure all visitors and guests sign the Guest Register
  • Provide Guest Register and any other marketing tracking sheets to the Membership Director and Marketing Director at the end of each week
  • Work with Marketing Director on creating a visually pleasing display case showcasing Abington Club offerings, sales, promotions, etc.

Other

  • Continually update knowledge of membership prices, promotions, menus and other activities at the club to better serve members.
  • Follow Abington Club guidelines and policies set forth by management when interacting with members, guests and visitors to ensure a great customer experience

Requirements:

  • Ability to work well in a team environment
  • Excellent Communication Skills
  • Well-organized
  • Pleasant, friendly, positive attitude
  • Credibility, Honor, Integrity
  • Sales Experience
  • Passion for excellent customer service

Time Commitment: Approximately 20-25hours a week

Compensation: commensurate with experience

Starting Date: Currently Available

To Apply: Submit a cover letter and resume via email to

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