Jennifer Butler Ellis

J. Butler Ellis

CURRICULUM VITAE

JENNIFER BUTLER ELLIS

MichiganStateUniversity

Director of the Ernst & YoungAccountingBusinessCommunicationCenter & Professor of Practice

EliBroadCollege of Business, Accounting and Information Systems

N234 BusinessCollege Complex, East Lansing, MI48824

517-353-8642 or 517-432-1101 (fax)

Education:

Ph.D. MichiganStateUniversityMajor: Communication

August 2001Advisor: Dr. Sandi Smith

Dissertation Title: Psychological contracts: Assessing similarities and

differences in perception of quality communication and work-life promises for

blue-collar and white-collar employees.

M.A.MichiganStateUniversityMajor: Communication

May 1999Advisor: Dr. Gwen Wittenbaum

Thesis Title: Who did you say you were? Self-construal and self-presentation: Implications for the interview situation.

B.A.CedarvilleCollegeMajor: Organizational Communication

December 1994Minor: Psychology

Employment:

August 2003-present, Director of Ernst & Young Accounting

BusinessCommunicationCenter & Professor of Practice, Eli Broad

College of Business, Michigan State University

November 2004-present, Adjunct Faculty, Department of Communication,

MichiganStateUniversity

August 2001-August 2004, Assistant Professor, Department of Communication,

WesternMichiganUniversity

September 1997-February 1999, May 2000-December 2001, Grant Work—

Research Assistant, Clinical Center, MichiganStateUniversity

August 1996-August 2001, Teaching Assistantship, College of Communication

MichiganStateUniversity

August 1998-May 2001,Research Assistantship, College of Communication

MichiganStateUniversity

January 1998-December 1999,Instructor, Department of Communication

LansingCommunity College

June 1997-December 1997, Research Assistantship, Office of the Provost and

Women’s Resource Center, Michigan State University

March 1997- April 1999, Research Assistant, Communication Research Institute

September 1994-July 1996, Admissions Counselor/Guest Coordinator,

CedarvilleCollege

Publications:

Heisler, J. M. & Ellis, J. B. (forthcoming). Motherhood and the construction of “mommy identity:”

Messages about motherhood and face negotiation. Communication Quarterly.

Ellis, J. B. (2007). Psychological contracts: Does work status affect perceptions of making and

keeping promises? Management Communication Quarterly, 20(4), 335-362 (lead article).

Ellis, J. B. & Smith, S. W. (2004). Memorable messages as guides to self-assessment of behavior: A

replication and extension diary study. Communication Monographs, 71(1), 97-119.

Smith, S. W., Ellis, J. B. & Yoo, H. (2001). Memorable messages as guides to self-

assessment of behavior: The role of instrumental values. Communication

Monographs, 68(4), 325-339 (lead article).

Smith, S. W. & Ellis, J. B. (2001) Memorable messages as guides to self-assessment of

behavior: An initial investigation. Communication Monographs, 68(2), 154-168.

Ellis, J. B. & Wittenbaum, G. M. (2000). Relationships between self-construal and

verbal promotion. Communication Research, 27, 704-722.

Book Chapters:

Ellis, J. B. & VanDyne, L. (2009). Voice and Silence as Observers’ Reactions to Defensive

Voice: Predictions based on Communication Competence Theory. In J.Greenberg, M.

Edwards, & C. Brinsfield (Eds.), Voice and silence in organizations. Emerald.

VanDyne, L. & Ellis, J.B. (2004). Job creep: A reactance theory perspective on

organizational citizenship behavior as over-fulfillment of obligations. In J.C.

Shapiro, L. Shore, S. Taylor, & L. Tetrick (Eds.), The employment relationship: Examining psychological and contextual perspectives. Oxford Press.

Manuscripts Under Review:

Switalski, R., Ellis, J. B., & Ford, W. The good, the bad, and the ugly: Storytelling and customer

service interactions. Under review at Management Communication Quarterly (Revise and

Resubmit Status).

Conference Papers and Panels:

Ellis, J. B. (2010, March). Planning a Research Agenda for Communication Center Directors and

Staff.” Presenter on a panel at the National Association for Communication Center’s annual

meeting in Depauw, IN.

Clark-Hitt, R., Ellis, J.B., Kim, R., & Anderson, J. (2009, November). Motivation, Barriers, Threats,

and Suggestions for Improving CommunicationCenter Services and Delivery. Paper accepted

for presentation at the National Association of Communication’s annual meeting in

Chicago, IL.

Clark-Hitt, R., Ellis, J.B., & Border, J. (2008, November). Increasing student use of communication

center services: Formative message research using Theory of Planned Behavior. Paper

presented on a panel at the National Association of Communication’s annual meeting in San

Diego, CA.

Van Dyne, L. & Ellis, J. B. (2008, August). Voice and Silence as Observer Reactions to Defensive

Voice. Paper presented as an OB, MOC, & OMT Showcase Symposium entitled “Asking

about speaking up: Exploring the complex and dynamic process of employee voice and

silence” at Academy of Management’s annual meeting in Anaheim, CA

Ellis, J. B. (2007, November). Director’s dilemma: Communication center administrative

challenges. Presenter on a panel at the National Association of Communication’s annual

meeting in Chicago, IL.

Ellis, J. B. (2007, November). What’s Rhetoric?: Reflecting on our worldviews, identities and

practices. Presenter on a panel at the National Association of Communication’s annual

meeting in Chicago, IL.

Ellis, J.B., Van Der Heide, B., Shulman, H. (2006, November). Can we quantify success?: A multi-

level approach to assessment analysis in communication centers. Paper presented at

the National Association of Communication’s annual meeting in San

Antonio, TX.

Ellis, J. B. (2006, November). It’s rhetoric! Connecting writing and speaking in the work of

communication centers. Presenter on a panel at the National Communication Association’s

annual meeting in San Antonio, TX.

Shulman, H., Ellis, J.B., & Van Der Heide, B. (2006, April). The 7-minute communication

workshop: Anexercise in educational efficiency. Paper presented at the National Association

of Communication Centers’ annual meeting in Omaha, NE.

Van Der Heide, B., Shulman, H., & Ellis, J.B. (2006, April). On developing a basis for ethical

operations in communication centers. Paper presented at the National Association of

Communication Centers’ annual meeting in Omaha, NE.

Heisler, J. M. & Ellis, J. B. (2005, November). Parents, facework, and memorable messages. Paper

presented at the National Communication Association’s annual meeting in Boston, MA.

Van Dyne, L. & Ellis, J. B. (2005, April). Job creep, complaints, and criticism: Reactance and

defensive voice as consequences of OCB. Paper accepted for a Society for

Industrial and Organizational Psychologists featured symposium titled: Off the

beaten path: Investigations into neglected OCB topics.

Trombley, A. & Ellis, J.B. (2004, November). The effect of employee computer self-efficacy on

transfer of training following computer-based training. Paper presented at the

National Communication Association’s annual meeting in Chicago, IL.

Ellis, J. B. & Smith, S. W. (2003, November). Memorable messages as guides to self-assessment of

behavior: A replication and extension diary study. Paper presented at the

National Communication Association’s annual meeting in Miami, FL.

Ellis, J. B., & Propp, K. (2003, November). Student-teacher psychological contracts: Student

perceptions of teacher promise types, characteristics, and fulfillment. Paper

presented at the National Communication Association’s annual meeting in Miami, FL.

Switalski, R., Ellis, J. B., & Ford, W. (2003, May). Memorable moments in customer service.

Paper presented at the International Communication Association’s annual meeting in

San Diego, CA.

Ellis, J.B. (2002, November). Psychological contracts: Assessing similarities and differences in the

perception of quality communication and work-life promises for blue-collar and

white-collar employees. Paper presented at the National Communication

Association’s annual meeting in New Orleans, LA.

Ellis, J. B. (2002, March). Psychological contracts: Promises of quality communication and

work-life issues. Paper presented at the Western States Communication

Association’s annual meeting in Long Beach, CA.

Smith, S. W., Ellis, J. B., & Yoo, H. (2001, May). Memorable messages as guides to self-

assessment of behavior: The role of instrumental values. Paper presented at the

International Communication Association’s annual meeting in WashingtonD.C.

Smith, S. W. & Ellis J. B. (2000, November). Memorable messages as guides to behavior: An initial

investigation. Paper presented at the National Communication Association’s annual meeting

in Seattle, WA.

Medved, C., Morrison, K., ButlerEllis, J., Heisler, J, Popovich, D., & Johnson, A.

(1999). Work-family issues: Negotiating the balance between work

responsibilities and family commitment. Paper presented at the National

Communication Association’sannual meeting in Chicago, IL.

ButlerEllis, J., & Wittenbaum, G. (1998, May). Who did you say you were? Culture, self-

construal, and self-presentation: Implications for the interview situation. Paper

presented at the International Communication Association’s annual meeting in

San Francisco, CA.

Butler, J. & Harms, C. M. (1997, October). Research Proposal: Proposed method for examining

climate issues within the professional and social environment at universities.

Paper presented at the Organizational Communication Mini-Conference in West

Lafayette, IN.

Butler, J. & Harms, C. M. (1997, Spring). Women Faculty: Issues of climate within the

professional environment for women faculty at MichiganStateUniversity.

Technical report and literature review circulated and presented to the climate

subcommittee and women’s advisory committee to the Provost. Funding for this

project was provided by the Office of the Provost and Women’s ResourceCenter,

MichiganStateUniversity.

Butler, J. (1995, March). Examining the rhetoric of Hillary Rodham Clinton through the lens of

Walter Fisher’s Narrative Paradigm. Paper presented to the Undergraduate

Honors Conference at their annual meeting in Greencastle, IN.

Works In Progress:

Trombley, A. & Ellis, J.B. The effect of employee computer self-efficacy on

transfer of training following computer-based training. Paper to be submitted to

Journal of Applied Communication Research.

Ellis, J. B., & Propp, K. Student-teacher psychological contracts: Student perceptions of teacher

promise types, characterisitics, and fulfillment. Paper to be submitted to Communication

Reports.

Ellis, J. B., & Fair, C. Psychological contracts: Promises of quality communication and

work-life issues. Paper to be submitted to Western Journal of Communication.

Research Presentations:

April 2007—Invited to participate in a roundtable discussion entitled “Director’s Dilemna.” This involved presenting research on the E&YCommunicationCenter and discussing best practices for the Center at the annual meeting of the National Association of Communication Centers.

February 2007—Invited lecture at MichiganStateUniversity (Graduate-Level Organizational Communication Class), presented research on psychological contracts, occupational work status, and promise fulfillment.

November 2005, 2004, 2002, 2001—Invited lecture at MichiganStateUniversity (Graduate-Level Communication Theory Class), presented research on self-construal, verbal promotion, and cross-cultural communication.

August 2000—Presented research that examined relationships between self-construal and verbal promotion at the Doctoral Honors Consortium at NorthwesternUniversity, sponsored by the National Communication Association (NCA).

September 1999—Presented self-construal research study at the Conference of the Self at MichiganStateUniversity.

February 1999—Presented thesis research at the Social Psychological Brownbag Meeting.

Consulting Opportunities:

October 2002-2004, 211 Evaluation Project, Research Consultant for 211 Program Evaluation, Involves working with the Volunteer Center of Battle Creek & WK Kellogg Foundation
April 2001, Kellogg Company & Southwest Michigan Urban League, Conducted focus groups and provided consultative services regarding the development of a new mission statement and goals
December 2000-April 2001, Michigan Nonprofit Association, 29 Kellogg Center, East Lansing, MI28824
September-October 1999, Applied Research, 1817 Ridgewood Drive, East Lansing, MI 48826

 November 1998, Athena Foundation

Honors and Awards:

Received the Von Till Outstanding Newcomer Award from the Communication Center’s section of the National Communication Association, November 2009
Received a Richard J. Lewis Quality of Excellence Award, EliBroadCollege of Business and GraduateSchool of Management, August 2005
Received laptop computer and training through the WMU Laptop Initiative, January 2002
Competitively selected for a University-Wide Excellence in Teaching Citation, recognized for outstanding merit in graduate teaching, MichiganStateUniversity, December 2000
Competitively selected to participate in the National Communication Association Doctoral Honors Conference at NorthwesternUniversity, August 2000

Academic Advisory Board, selected to represent the Department of Communication, CedarvilleCollege 1993-1995
Member of the Cedarville College Debate team, 1993-1994; Ohio State Novice Champion

PROFESSIONAL COMPETENCE

MichiganStateUniversity (EliBroadCollege of Business):

Communication Leadership Skills in Organizations (MGT 805/COM 875):

Summer 2004, 2005,2006, 2007,2008, 2009; Spring 2006, 2007; Fall 2007,2008, 2009

Independent facultyinstructor, responsible for approximately 36 graduate students as wellas

developing the syllabus, preparing lectures, activities, assignments, and grading.

Accounting Business Communication Skills in Organizations (COM 480):

Spring 2008,2009,2010 Independent faculty instructor, responsible for 25-35

undergraduate and graduate students and all course related details.

Western Michigan University:

Organizational Communication (Communication 682):

Spring 2003, Fall 2002, 2001, Independent faculty instructor, responsible for 30 students as well as developing the syllabus and coursepack materials, preparing lectures, assignments, exams, and for all grading.

Creating Climates and Culture in Organizations (Communication 480):

Fall 2002, Winter 2002, Independent faculty instructor, responsible for 30 students as well as developing the syllabus and coursepack materials, preparing lectures, assignments, exams, and for all grading.

Leadership (Communication 335):

Spring 2003, 2002, Independent faculty instructor, responsible for 30 students as

well as developing the syllabus and coursepack materials, preparing lectures,

assignments, exams, and for all grading.

MichiganStateUniversity (Communication Department):

Human Communication (Communication 100):

Summer 1998, 1999, Independent instructor, responsible for 40 students, preparing syllabus, lectures, exams, and for all grading.

Methods of Communication Inquiry (Communication 200):

Fall 1997, Teaching Assistant responsible for one section of 60 students. Created activities to enhance student understanding, lectures, exams and responsible for all grading.

Introduction to Organizational Communication (Communication 240):

Summer 1997, Independent instructor, responsible for 40 students, preparing syllabus, lectures, exams, and for all grading.

Fall 1996, Spring 1997, Spring and Fall 1998; Teaching Assistant responsible for two sections of 50 students each. Created activities to enhance student understanding, lectures, and responsible for grading and supervising two undergraduate teaching assistants each semester.

Leadership and Group Communication (Communication 340):

Spring 1999, Teaching Assistant responsible for 60 students. Facilitated classroom activities to enhance student understanding and responsible for all grading and student feedback.

Organizational Communication Structure (Communication 440):

Fall 1999, Spring 2000; Summer 2000; Spring 2001, Independent Instructor, responsible for 30 students. Created course syllabus, coursepack, lectures, and activities to enhance student understanding. Responsible for all grading and supervising as a graduate teaching assistant.

Communication Theory (Communication 820):

Fall 2000, Teaching Assistant responsible for 30 graduate students. Created and

conducted several lectures. Responsible for weekly grading as well as creating

activities and instructional tools to enhance student understanding.

LansingCommunity College:

Oral Communication in the Workplace (Speech 110):

Spring, Summer, and Fall 1999, Independent instructor, responsible for one or two sections of 25 students. Responsible for lectures, exams, developing skill builder activities and for all grading.

Dynamics of Communication (Speech 120):

Spring, Summer, and Fall 1998, Independent instructor, responsible for 30 students. Responsible for lectures, exams, developing skill builder activities and for all grading.

Fundamentals of Public Speaking (Speech 130):

Spring and Summer 1999, Independent instructor, responsible for 25 students. Responsible for lectures, exams, developing skill builder activities and for all grading.

CedarvilleUniversity:

Fundamentals of Speech (Communication 110) and Advanced Public Speaking

(Communication 310):

Guest lectures on conducting research and speech presentation

Advising & Mentoring:

MichiganStateUniversity

Prelim and Dissertation Committee Member, Rose Clark-Hitt, 2008-2009
Dissertation Committee Member, Colin Baker, 2007-2008
Dissertation Committee Member, Catherine Kingsley, 2007
Presented a workshop at the annual F.O.C.U.S. conference entitled Building Meaningful Relationships: It’s not all about studying, January 2006
Volunteer mentor for 8 underrepresented freshmen and sophomore students in the Eli Broad College of Business, 2005-2007
Guest lectured in PRO 101 to approximately 100 students on tips to building a relationship with your professor, September 2005
Thesis Committee Member, Brandon Van Der Heide, 2005-2006
Thesis Committee Member, Christine Skubisz, 2005-2006
Comprehensive Exams, Committee Member, Carl Matter, 2004

WesternMichiganUniversity

Thesis Committee Chair, Amy Jackson, 2002-2004
Honors Thesis Committee Member, Kelly Vibber, 2002-2003
Honors Thesis Committee Member (outside member), Kristy Farabaugh, 2003
Independent Study Advising (graduate student), Amy Jackson, 2002, 2003
Independent Study Advising (graduate student), Regina Switalski, 2002, 2003, 2004
Independent Study Advising (graduate student), Danae Gee, 2003
Internship Advising (graduate student), Stephanie Hunsley, 2002
Internship Advising (undergraduate student), Paxton Olney, 2002
Internship Advising (undergraduate student), Melissa Woods, 2003
Internship Advising (undergraduate student), Lindsay Karthen, 2003

Professional Development:

Participant in the seminar entitled “Effective Proofreading and Style,” March 2005
Participant in the seminar entitled “Effective E-mail Writing,” March 2005
Participant in the Seminar for Faculty on Instructional Technology Libraries, Computing and Technology: Access Database Design, December 2004
Participant in the Seminar for Faculty on Instructional Technology Libraries, Computing and Technology: ANGEL A, December 2004
Participant in the Seminar for Faculty on Instructional Technology Libraries, Computing and Technology: PowerPoint 2, December 2004
Participant in the National Communication Association’s short course entitled “Conquer Speech Anxiety: Design a Module or Workshop that Works,” November 2004
Participant in the Lilly Seminar session entitled “The Course Design Process: The Big Picture,” October 2004
Participant in the seminar entitled “Business Communication Excellence,” October 2004
Participant in the Lilly Seminar session entitled “Problem-based Learning and Case Controversies,” October 2004
Participant in the seminar entitled “Presenting a Professional Image,” October 2004

Professional Development (continued):

Participant in the Lilly Seminar session entitled “Using Peer Facilitation to Improve Learning in Small Groups,” September 2004
Participant in WMU Computer Workshop, February 2002
Participant in Western States Communication Association Pre-Conference Workshop-Women and the Ivory Tower, March 2002
Participant at McNair Scholar Luncheon, April 2002
Participant in WMU Women’s Caucus

PROFESSIONAL SERVICE

Disciplinary:

February 2010, Paper/panel reviewer for the National Communication Association’s communication

center’s section

February 2008, Paper/panel reviewer for the National Communication Association’s organizational

communication division

August 2005, Ad hoc reviewer for The Western Journal of Communication

November 2004, Reviewed an academic book on organizational citizenship behavior for

Sage Publications.

July 2003, Reviewed proposals for two leadership texts for Sage Publications.

November 2002-October 2003, Served as chair of the Organizational Communication

Mini Conference Committee. Responsible for planning and overseeing this

graduate student conference held at WesternMichiganUniversity.

November 2002, Ad hoc reviewer for Communication Monographs

May 2002, Reviewed communication text for Oxford University Press.

March-September 2000, Served as Co-Chair of the Organizational Communication

Mini Conference Planning Committee. Conference was held at MichiganState

University, September 15-17, 2000.

College:

MichiganStateUniversity, EliBroadCollege of Business

2005-2006, Member of Interim Advisory Committee for BusinessCommunicationCenter, Eli Broad

College of Business

Departmental:

MichiganStateUniversity, Accounting and Information Systems Department, EliBroadCollege of Business

March-April 2006, Conducted focus groups with Ph.D. students in Accounting for the Ph.D.

assessment committee

2004-2006, Member of the Department Advisory Council

2004-2005, Chair of the Communication Course Curriculum Committee

2003-2005, Member of the MS Program Committee

WesternMichiganUniversity, Communication Department

March-December 2003, Member of Undergraduate Committee for the Department of Communication

March 2002, Worked as member of organizational communication subcommittee to create an organizational communication curriculum template for the Department of Communication

October 2002-May 2003, Chair of the Department of Communication’s Election Committee

MichiganStateUniversity, Communication Department

1996-2001Association of Graduate Students in Communication (AGSCOM), Member

2000-2001Class of 2001 Representative

1999-2000MSU Faculty Search Committee

1999-2000Class of 2001 Representative

1997-1998Philanthropy Committee “Bowling for Scholars-A Strike Against Cancer”, Sponsorship and Prize committee Co-chairperson