James Anthony Pavicic, Jr.

MAIN OBJECTIVE:

Acquire a full-time career as an IT Support Specialist and/or Administrative Consultant while demonstrating my current education and experiences.

My goal is to expand my present skills and knowledge and to grow and advance in my career.

PERSONAL PROFILE:

An individual who seeks to succeed in today’s fast paced environment. A person who is excellent at communicating and resolving problems, one who is motivated and ready to accomplish and thrive.

7+ years of job related skills and talent focusing in the Information Technology and Operations Field.

SUMMARY OF SKILLS:

Soldering / Schematic Reading
and Design / Circuit Board Design
Electrical Engineering and Analogue / Digital
Circuit Troubleshooting / Computer Assembly, Installation and Configuration / Technical Writing and Written Correspondence
Computer Networking and IT Systems Security / General IT Troubleshooting and Resolution / Customer Service and Support Communications
Accounting, General Ledger, A/R, A/P and Payroll / Data Analysis, Reporting and Administrative Functions / Web Server, FTP Server, SQL Server, Streaming Media Server and RAS Setup
Microsoft Windows 3.11/95/98/ME/NT/2000/2003 / Microsoft Internet Information Services / Microsoft Windows Media Services
ENTIRE Microsoft Office 97/2000/XP/2003 Suite including Frontpage and Outlook / HTML, Java, Javascript, DHTML, VBScript / Driver, Chipset, Registry, Hardware/Software Compatibility

3605 Cedarbrook Rd., University Hts, OH44118

216-397-7912 (home) | 216-256-7624 (cell)

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James Anthony Pavicic, Jr.

PROFIECENCY CERTIFICATIONS:

Computer Hardware Technician / Hypertext Markup Language / Javascript
Microsoft Office XP / Excel 2002 / Word 2002
Windows 2000 Professional / Windows 2000 Server

COLLEGE EDUCATION:

WestwoodCollege of Technology

Online Campus

2004-2005 (Currently Attending)

Bachelor of Science in E-business Management.

  • Dean’s List.
  • Member of ABK Honor Society

➔2 people chosen per year for academic achievement.

  • Current GPA: 3.5.

AEC Southern OhioCollege(Formerly ETITechnicalCollege)

North Canton, Ohio

2001-2003

Associate of Applied Sciences in Electronic Technology.

  • Dean's List.
  • Outstanding Attendance Awards.
  • Graduate: Cum Laude.
  • Graduate GPA: 3.65.

3605 Cedarbrook Rd., University Hts, OH44118

216-397-7912 (home) | 216-256-7624 (cell)

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James Anthony Pavicic, Jr.

PROFESSIONAL EXPIERENCES:

  • Served at all levels of troubleshooting for Help Desk Support (Level 1-3.)
  • Troubleshoot, Diagnose and Resolve Hardware/Software issues.
  • End-User and Internal Personnel.
  • CMOS/BIOS issues.
  • Chipset/Driver issues.
  • Windows Registry configuration.
  • MS-DOS Legacy configuration.
  • Provide/Create Technical documentation on troubleshooting procedures.
  • Integration of documentation into CRM system.
  • Maintained IT Support Database as an Administrator.
  • Redundancy, Backup and Archiving.
  • Update/Maintain Database fields, hierarchy and relationships.
  • Collaboration with website/database developers on providing input in designing ticket system. System was used by Technical Support and Customer Service.
  • Basic and Intermediate Website design for local intranet CRM interface.
  • Internet Advertising/Marketing of particular keywords in association with advertised products, including website design to provide efficient marketing campaign.
  • Local Intranet and WAN configuration, including access rights and end-user problems.
  • IT Systems Security to ensure unauthorized access, including firewall and passwords.
  • Maintain SSL certificates (Install and Update.)
  • Assembly, Installation, Upgrades and Configuration of computer systems.
  • Office Management of 10+ employees.
  • Issuing Officer of Payroll.
  • Provide and direct personnel on proper company policies and procedures.
  • Mediation and resolution of customer complaints/personnel complaints.
  • Interview/Hire personnel.
  • Sales/General Ledger analysis of company operations.

3605 Cedarbrook Rd., University Hts, OH44118

216-397-7912 (home) | 216-256-7624 (cell)

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James Anthony Pavicic, Jr.

EMPLOYMENT HISTORY:

Sales Manager

Online PC Incorporated

Bedford Hts, Ohio

March 2004 – April 2005

Service Clerk & Certified Photo Specialist

Walgreen's Company

University Hts, Ohio

April 2003 – June 2004

Production Coordinator

Carrols Corporation

Canton, Ohio

February 2001- January 2003

Technical Sales and Support Representative

Office Depot

Medina, Ohio

March 1999 – January 2001

Operations Assistant

Denford, Inc.

Medina, Ohio

January 1998 – December 1998

Help Desk Technician

Micro Pro, Inc.

Cleveland, Ohio

April 1997 – December 1997

3605 Cedarbrook Rd., University Hts, OH44118

216-397-7912 (home) | 216-256-7624 (cell)

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