Jackie Moden

Jackie Moden specialises in organisational change and development across human services organisations including local and state government, and community organisations.

She is an experienced consultant who has worked with a range of clients across the public sector; assisting them with strategic planning, service reviews, workforce development and human resource management. She has led key change management processes within the Department of Human Services (incorporating Health) including strengthening the partnership skills of its workforce.

In addition, she has assisted community based organisations and key community industry peak bodies in the development of interagency partnerships and governance structures. Jackie has extensive experience in consultation and stakeholder engagement at all levels of project management and implementation andhas undertaken roles in strategic policy and operational management in State Government.

Jackie holds a Graduate Diploma in Special Education,is an accredited trainer with a Certificate IV in Training and Assessment and has a Diploma of Project Management.She has lectured at the RDNS Helen Macpherson Smith Institute of Community Health (4 years), and is a member of the Australian Institute of Management.

Project Management

Relevant consultancies in project management training in the public sector include:

Development and Introduction of a Project Management System and accompanying training to:

  • Victorian Legal Aid
  • State Library Victoria
  • Australian Drug Foundation

Establishment of a Project Management Office and Development of a Project Management Approach at Benetas including Executive and staff training and Change Management strategy

Design, Development delivery and assessment for the Diploma in Project Management and the Certificate 1V in Project Management from the Business Services Training Package BSB01 for staff within the public sector

Wellbeing, Integrated Care and Ageing (WICA) Division, Department of Health for staff working across Primary Care Partnerships (PCPs), organisations delivering community health services and funded agencies delivering Home and Community Care (HACC)

Rural and Regional Health and Aged Care Services (RRHACS ) division,(the then) Department of Human Services for staff working in Early Intervention in Chronic Disease (EIiCD) agencies

Delivery of public access one day Project Management courses for 5 years

Health and Aged Care program, Barwon South West Region, Department of Human Services.

Department of the Senate, Parliament House

House of Representatives, Parliament House

One and two day courses to LGAs including:

  • City of Hume
  • Brimbank City Council
  • Colac Otway Shire
  • City of Casey
  • Wyndham City Council

Tailored one and two day course to CBO:

  • Australian Drug Foundation
  • MIND
  • Berry Street Victoria
  • Calvery Health Care Bethlehem
  • COTA

Recent Consultancies

Victorian Council on Social Services (VCOSS) Sector Reform consultations. This involves engaging the community sector organisations, in metro, rural and regional Victoria in the principles and agenda of the Community Sector Reform Council and the broader Sector Reform Project.(current)

Facilitation of a series of NDIS Forums in the Barwon region in preparation for the introduction and transition of the NDIS (current)

Development and Review of Policies and Procedures on behalf of Children’s Protections Society in preparation for an external quality management audit

Statewide consultation on Victorian State Disability Plan 2013-16

Review of two separate crisis supported accommodation services (Eastern region) providing short term crisis accommodation and support, and transitional supported housing for women and children escaping domestic violence.

Statewide Governance training to Boards of Management of community service organisations on legal and regulatory responsibilities (funded by DHS and an initiative of National Disability Services)

Design, development and delivery of a Performance Review and Development Framework to a large disability organisation in regional Victoria

Undertook the Rights, Choice and Responsibility Project funded by the Barwon-South Western Region of the Department of Human Services which developed a Trainers Manual and Participant Workbook to assist direct support workers to navigate the complexities of the balancing act between supporting people with disabilities in pursuit of their choices and managing the potential dangers inherent in some activities or decisions. A series of 4 Forums were conducted in the region to over 125 staff from accommodations services in 2009

Development and Production of 4 Partnership Guides for Victorian Council of Social Service on partnering practice for community based services and state and local government.

Design and delivery of a sector capacity building program for (the now) Department of Health (DH), Eastern Metropolitan Region across the health, housing and community services sectors. Products included a Coordinated Care Framework; documenting improved client care pathways and protocols for inter organisational partnerships. This project was characterized by a high degree of stakeholder consultation; identifying current practice and gaps, and developing a model of coordinated care that could be adopted across organisations in the east.

Facilitated Events

  • Council on The Ageing and Senior Rights Victoria Planning Days
  • Senior Management Forum on Partnerships, Human Services Partnership Implementation Committee (HSPIC), DHS
  • Partnering and Alliance workshops for:
  • Child FIRST Alliances in Gippsland, Eastern Metropolitan (outer and Inner) and Barwon South West Regions, DHS
  • Community Connections
  • Bethany Family Services, Geelong
  • Berry Street, Richmond
  • One day workshop for Department of Justice on ‘Understanding Primary Care Partnerships’’
  • Development and delivery of a Partnership training package for staff in Victims Support Agency and Problem Gambling Team, Department of Justice

Business Profile and Capacity

Jackie Moden Consulting (JMC) has been operating for over eight years and has undertaken a broad range of consultancies – from high profile cross government projects to short one agency projects.

She has an excellent track record of on-the-ground achievement and is well networked within the community services and health industry. Referees can attest to the business’s administrative capacity and reputation to deliver on time, within budget and to a consistently high standard.

The business uses project management methodologies and a systematic and continuous improvement approach to its management of operations including:

  • robust consultative processes to gain stakeholder feedback
  • review of materials to ensure relevancy with policy and legislation
  • using project management methodology to administer consultancies
  • risk management approach to plan for and minimise known risks
  • document security measures inc privacy and confidentiality of client information
  • holding appropriate levels of insurance for public liability and professional indemnity

In all consultancies, JMC employs a project management methodology characterised by sound planning processes, stakeholder consultation and ongoing communication, regular reporting on project progress and early issue identification and resolution.

Jackie Moden Consulting has strong internal resources and capability to deliver on projects and is able to provide administrative coordination and support; on-line access and communication through email; IT support, including laptop and data projector equipment as required, and Electronic funds transfer.

Jackie continues to develop her professional standing and has affiliations with relevant education and management authorities such as the Victorian Institute of Teachingand AustralianInstitute of Management.

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