IT Systems (Army Recruitment)
12.35 pm
Vernon Coaker (Gedling) (Lab) (Urgent Question): To ask the Secretary of State for Defence if he will make a statement on the performance of Ministry of Defence IT systems and the effect on Army recruitment.
The Secretary of State for Defence (Mr Philip Hammond): The Army entered into a partnering contract with Capita in March 2012 to manage the recruitment of regular and reserve soldiers. That is an Army-led initiative designed to free up military personnel from recruitment-related administrative tasks and to improve both the quantity and quality of Army recruits. It will play a key role as we transition the Army to the new Army 2020 structures.
I should make it clear to the House that the Army has not outsourced its recruitment; it remains in overall charge of recruitment and will continue to play a major role in attracting and mentoring recruits. Capita’s role is to manage the supporting processes by which a would-be recruit becomes an enlisted regular or a fully trained reservist.
As I have explained to the House previously, there have been initial difficulties with that recruiting process as we transition to the new recruiting arrangements with Capita. In particular, we have encountered difficulties with the IT systems supporting the application and enlistment process. The decision to use the legacy Atlas IT platform was deemed at the time to be the quickest and most cost-effective way of delivering the new recruitment programme. An option to revert to a Capita hosting solution was included in the contracts as a back-up solution.
I was made aware in the summer of last year that the Army was encountering problems with the integration of the Capita system into the Atlas platform. Since then we have put in place a number of workarounds and mitigation measures for the old IT platform to simplify the application process, and we have reintroduced military personnel to provide manual intervention to support the process.
Having visited the Army’s recruitment centre in Upavon on 30 October, it became clear to me that, despite the Army putting in place measures to mitigate those problems in the near term, further long-term action was needed to fix the situation. It was agreed in principle at that point that the Atlas system was not capable of timely delivery of the Capita-run programme and that we would need to take up the option of reverting to Capita building a new IT platform specifically to run its system, which will be ready early next year.
In the short term, we have already taken action to bring in a range of initiatives that will make it progressively easier and quicker for applicants, both regular and reserve, to enlist. As I informed the House in December, we have taken a number of actions, including: the introduction this month of a new front-end web application for Army recruitment; a simplified online application form; more streamlined medical clearance processes; greater mentoring of recruits by local reserve units through the application, enlistment and training process; and the reintroduction of reserve unit recruitment targets and the provision of recruitment resource to reserve
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unit commanding officers. With an improved Army recruitment website, streamlined medicals and an increase in the number of recruiting staff, recruits should see a much-improved experience by the end of this month.
As we move forward, we are looking at further ways of improving the management of the recruiting process in the intervening period before the introduction of the advanced IT system now being developed in partnership with Capita, which is expected to be deployed in February 2015. We have just launched a new recruitment drive for the Army, both regular and reserve, which will remind the House and the public that the Army is always recruiting and continues to offer exciting and rewarding careers in both the regular and reserve forces.