ISCOM/471 Operations Management
ISCOM/471 Self-Assessment Questions
Week One – Fundamentals of Operations Management for Manufacturing and Service IndustriesNote. Answers to questions appear on the last page of this document.
1. Which of the following factors account for the interest in organizational management?
a. Quality improvements
b. Current problems/opportunities
c. Inventory costs
d. Customer satisfaction
e. All of the above
2. Operations management is defined as the design, operation, and improvement of the systems that create and deliver the firm’s primary products and services.
a. True
b. False
3. What is one reason for failure in project scheduling?
a. Inadequate training
b. Incomplete project
c. Lack of diversity in team members
d. Lack of management support
e. Chaos theory
4. ______can be defined as planning, directing, and controlling resources to meet technical, cost, and time constraints.
a. Configuration management
b. Process analysis
c. Project management
d. Process improvement
e. Riddle’s law
5. The radical change paradigm, introduced by Michael Hammer and major consulting firms, is referred to as
a. total quality management
b. synchronous manufacturing
c. electronic enterprise
d. manufacturing strategy paradigm
e. business process reengineering
6. A company that can offer on-site repair in only 1 or 2 hours is an example of a company that is competing on ______competitive dimension.
a. flexibility
b. process quality
c. coping with changes in demand
d. delivery reliability
e. delivery speed
7. The main objectives of manufacturing strategy are
a. translating required competitive dimensions into specific performance requirements for operations
b. making the necessary plans to ensure that operations capabilities are sufficient to accomplish performance requirements
c. converting order winners into specific performance requirements
d. all of the above
e. both A and B only
ISCOM/471 Self-Assessment Answers
All Answers are from Operations Management for Competitive Advantage.
1. e.
Ch. 1, “What is Operations Management?”
2. a.
Ch. 1, “What is Operations Management?”
3. a.
Ch. 3, “TimeCost Models”
4. c.
Ch. 3, “What is Project Management?”
5. e.
Ch. 1, “Historical Development of OM”
6. e.
Ch. 2, “Operations Competitive Dimensions”
7. d.
Ch. 2, “Developing a Manufacturing Strategy”
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