CONTENTS
Prefacexv
Chapter 1: Organizational Behavior in Changing Times1
Chapter Scan1
Learning Objectives1
Key Terms2
The Chapter Summarized2
Chapter Summary7
Review Questions: Suggested Answers7 Discussion and Communication Questions: Suggested Answers 9
Ethics Questions: Suggested Answers11
Challenges
1.1 Analyze Your Perceptions of Change12
1.2 Learning Style Inventory12
Experiential Exercises
1.1 What’s Changing at Work?12
1.2 My Absolute Worst Job12
Alternative Experiential Exercise
Creating a Quality Learning Environment13
Extra Experiential Exercises14
Case Questions: Suggested Answers15
Chapter 2: Organizations 2001 and Managerial Challenges17
Chapter Scan17
Learning Objectives17
Key Terms18
The Chapter Summarized18
Chapter Summary23
Review Questions: Suggested Answers24 Discussion and Communication Questions: Suggested Answers 25
Ethics Questions: Suggested Answers27
Challenges
2.1 Planning For a Global Career28
2.2 How Much Do You Know About Sexual Harassment28
Experiential Exercises
2.1 International Orientations28
2.3 Ethical Dilemmas30
Alternative Experiential Exercise
Nutty Buddy: An Exercise in Individual Differences30
Extra Experiential Exercises 32
Case Questions: Suggested Answers33
Video Cohesion Case—Part I34
Role Plays36
Chapter 3: Personality, Perception, and Attribution37
Chapter Scan37
Learning Objectives37
Key Terms38
The Chapter Summarized38
Chapter Summary43
Review Questions: Suggested Answers43
Discussion and Communication Questions: Suggested Answers45
Ethics Questions: Suggested Answers46
Challenges
3.1 Are You a High or Low Self-Monitor?47
3.2 Sex Role Stereotypes47
Experiential Exercises
3.1 MBTI Types and Management Styles47
3.2 Stereotypes in Employment Interviews48
The MBTI: What it is!52
Alternative Experiential Exercise
Identifying Cognitive Styles56
Extra Experiential Exercises58
Case Questions: Suggested Answers58
Role Plays60
Chapter 4: Attitudes, Values, and Ethics61
Chapter Scan61
Learning Objectives61
Key Terms62
The Chapter Summarized62
Chapter Summary66
Review Questions: Suggested Answers66
Discussion and Communication Questions: Suggested Answers68
Ethics Questions: Suggested Answers69
Challenges
4.1 Assess Your Job Satisfaction70
4.2 What Do You Value At Work71
Experiential Exercises
4.1 Chinese, Indian and American Values71
4.2 Is This Behavior Ethical?72
Alternative Experiential Exercise
Bargaining, United Nations Style: Exploring the Impact of74
Cultural Values
Extra Experiential Exercises80
Case Questions: Suggested Answers80
Role Plays82
Chapter 5: Motivation at Work83
Chapter Scan83
Learning Objectives83
Key Terms84
The Chapter Summarized84
Chapter Summary89
Review Questions: Suggested Answers89
Discussion and Communication Questions: Suggested Answers91
Ethics Questions: Suggested Answers92
Challenges
5.1 Protestant Ethic93
5.2 What’s Important to Employees?93
Experiential Exercises
5.1 What Do You Need From Work?94
5.2 What To Do95
Alternative Experiential Exercise
Motivation: Three Incidents95
MBTI Exercise98
Extra Experiential Exercises100
Case Questions: Suggested Answers100
Chapter 6: Learning and Performance Management103
Chapter Scan103
Learning Objectives103
Key Terms104
The Chapter Summarized104
Chapter Summary108
Review Questions: Suggested Answers109
Discussion and Communication Questions: Suggested Answers110
Ethics Questions: Suggested Answers112
Challenges
6.1 Task-Goal Attribute Questionnaire113
6.2 Correcting Poor Performance113
Experiential Exercises
6.1 Positive and Negative Reinforcement113
6.2 Correcting Poor Performance114
Alternative Experiential Exercise
The Death of Management115
Extra Experiential Exercises118
Case Questions: Suggested Answers118
Role Plays119
Chapter 7: Stress and Well-being at Work121
Chapter Scan121
Learning Objectives121
Key Terms122
The Chapter Summarized122
Chapter Summary128
Review Questions: Suggested Answers128
Discussion and Communication Questions: Suggested Answers131
Ethics Questions: Suggested Answers132
Challenges
7.1 The Frazzle Factor133
7.2 Are You Self-Reliant?133
Experiential Exercises
7.1 Gendor Role Stressors134
7.2 Workplace Stress Diagnosis134
Alternative Experiential Exercise
Social Support Network Analysis135
MBTI Exercise137
Extra Experiential Exercises138
Case Questions: Suggested Answers139
Video Cohesion Case—Part II140
Role Plays142
Chapter 8: Communication143
Chapter Scan143
Learning Objectives143
Key Terms144
The Chapter Summarized144
Chapter Summary150
Review Questions: Suggested Answers151
Discussion and Communication Questions: Suggested Answers152
Ethics Questions: Suggested Answers154
Challenges
8.1 Are You A Good Listener?155
8.2 What Kind Of Defender Are You?155
Experiential Exercises
8.1 Communicate, Listen, Understand155
8.2 Preparing For An Employment-Selection Interview157
Alternative Experiential Exercise
Degrees of Truth in Feedback158
MBTI Exercise160
Extra Experiential Exercises162
Case Questions: Suggested Answers163
Role Plays164
Chapter 9: Work Teams and Groups165
Chapter Scan165
Learning Objectives165
Key Terms166
The Chapter Summarized166
Chapter Summary170
Review Questions: Suggested Answers171
Discussion and Communication Questions: Suggested Answers172
Ethics Questions: Suggested Answers174
Challenges
9.1 How Cohesive Is Your Group?175
9.2 Are You An Empowered Employee?175
Experiential Exercises
9.1 Tower Building: A Group Dynamics Activity176
9.2 Design A Team176
Alternative Experiential Exercise
Putting the Beat Back in Groups176
Extra Experiential Exercises178
Case Questions: Suggested Answers178
Chapter 10: Decision Making by Individuals and Groups181
Chapter Scan181
Learning Objectives181
Key Terms182
The Chapter Summarized182
Chapter Summary188
Review Questions: Suggested Answers188
Discussion and Communication Questions: Suggested Answers190
Ethics Questions: Suggested Answers191
Challenges
10.1 Which Side of Your Brain Do You Use?193
10.2 Creative Problem Solving193
Experiential Exercises
10.1 Making a Layoff Decision195
10.2 The Wilderness Experience196
Alternative Experiential Exercise
Who Works Saturday Night?198
MBTI Exercise209 Extra Experiential Exercises 212
Case Questions: Suggested Answers212
Role Plays214
Chapter 11: Power and Political Behavior215
Chapter Scan215
Learning Objectives215
Key Terms216
The Chapter Summarized216
Chapter Summary220
Review Questions: Suggested Answers221
Discussion and Communication Questions: Suggested Answers222
Ethics Questions: Suggested Answers224
Challenges
11.1 Evaluate Your Political Potential225
11.2 Are You Self-Empowered?225
Experiential Exercises
11.1 Social Power Role Plays 225
11.2 Empowerment in the Classroom227
Alternative Experiential Exercise:
Power Dependency227
MBTI Exercise229
Extra Experiential Exercises230
Case Questions: Suggested Answers230
Role Plays231
Chapter 12: Leadership and Followership233
Chapter Scan233
Learning Objectives233
Key Terms234
The Chapter Summarized234
Chapter Summary241
Review Questions: Suggested Answers241
Discussion and Communication Questions: Suggested Answers243
Ethics Questions: Suggested Answers245
Challenges
12.1 How Does Your Supervisor Lead?246
12.2 Are You An Effective Follower?246
Experiential Exercises
12.1 National Culture And Leadership247
12.2 Leadership and Influence248
Alternative Experiential Exercise
Leadership Talks 248
Extra Experiential Exercises253
Case Questions: Suggested Answers253
Role Plays255
Chapter 13: Conflict at Work257
Chapter Scan257
Learning Objectives257
Key Terms258
The Chapter Summarized259
Chapter Summary264
Review Questions: Suggested Answers264
Discussion and Communication Questions: Suggested Answers266
Ethics Questions: Suggested Answers267
Challenges
13.1 Assess Your Team’s Conflict268
13.2 What Is Your Conflict-Handling Style?268
Experiential Exercises
13.1 Conflicts Over Unethical Behavior268
13.2 The World Bank Game: An Intergroup Negotiation269
Alternative Experiential Exercise
A Case of Constructive Confrontation271
MBTI Exercise273
Extra Experiential Exercises275
Case Questions: Suggested Answers275
Video Cohesion Case—Part III278
Role Play280
Chapter 14: Jobs and the Design of Work281
Chapter Scan281
Learning Objectives281
Key Terms282
The Chapter Summarized282
Chapter Summary287
Review Questions: Suggested Answers287 Discussion and Communication Questions: Suggested Answers 289
Ethics Questions: Suggested Answers291
Challenges
14.1 Diagnosing Your Job292
14.2 Is Your Work Environment A Healthy One?292
Experiential Exercises
14.1 Chaos And The Manager’s Job292
14.2 A Job Redesign Effort293
Alternative Experiential Exercise
They Want Me to Go to Singapore to be a Manager! 293
Extra Experiential Exercises295
Case Questions: Suggested Answers292
Chapter 15: Organizational Design and Structure297
Chapter Scan297
Learning Objectives297
Key Terms298
The Chapter Summarized298
Chapter Summary302
Review Questions: Suggested Answers303
Discussion and Communication Questions: Suggested Answers304
Ethics Questions: Suggested Answers305
Challenges
15.1 How Decentralized Is Your Company?306
15.2 Managers Of Today And The Future306
Experiential Exercises
15.1 Words-In-Sentences Company307
15.2 Design and Build a Castle308
Alternative Experiential Exercise
The Glitch that Lost Krista313
Extra Experiential Exercises316
Case Questions: Suggested Answers317
Chapter 16: Organizational Culture321
Chapter Scan321
Learning Objectives321
Key Terms322
The Chapter Summarized322
Chapter Summary328
Review Questions: Suggested Answers329
Discussion and Communication Questions: Suggested Answers331
Ethics Questions: Suggested Answers332
Challenges
16.1 Analyzing The Three Levels Of Culture 333
16.2 Organizational Culture And Ethics333
Experiential Exercises
16.1 Identifying Behavioral Norms334 16.2 Contrasting Organizational Cultures 334
Alternative Experiential Exercise
The Headband Activity335
Extra Experiential Exercises336
Case Questions: Suggested Answers336
Chapter 17: Career Management339
Chapter Scan339
Learning Objectives339
Key Terms340
The Chapter Summarized340
Chapter Summary345
Review Questions: Suggested Answers345
Discussion and Communication Questions: Suggested Answers347
Ethics Questions: Suggested Answers349
Challenges
17.1 What's Your E.Q. At Work350
17.2 Assess Your Flexibility Skills350
Experiential Exercises
17.1 The Individual-Organizational Dialogue350
17.2 The Ethics Of Resumes And Recommendations351
Alternative Experiential Exercise
Dual Careers351
Extra Experiential Exercises358
Case Questions: Suggested Answers358
Role Plays360
Chapter 18: Managing Change361
Chapter Scan361
Learning Objectives361
Key Terms362
The Chapter Summarized362
Chapter Summary369
Review Questions: Suggested Answers370
Discussion and Communication Questions: Suggested Answers372
Ethics Questions: Suggested Answers373
Challenges
18.1 Tolerance Of Ambiguity374
18.2 Applying Force Field Analysis374
Experiential Exercises
18.1 Organizational Diagnosis of the University375
18.2 Team Building for Team Effectiveness375
Alternative Experiential Exercise
Crusty Rusty375
MBTI Exercise379 Extra Experiential Exercises 381
Case Questions: Suggested Answers382
Video Cohesion Case—Part IV384
Appendix A: Role Plays387
Bud versus Gloria 387
Downsizing Hits Home398
The Failed Exam409
VIDEO GUIDE
Chapter 1
Video: Bank of Alma: A Case Study in Ethics in Business
Suitable for main text Chapter 4 VG-419
Chapter 2
Video: Valassis Communications: A Case Study in Motivating for Performance VG-424
Suitable for main text Chapter 5
Chapter 3
Video: LaBelle Management: A Case Study in Performance Appraisals VG-429
Suitable for main text Chapter 6
Chapter 4
Video: Burke, Inc.: A Case Study in New Communication Technologies VG-434
Suitable for main text Chapter 8
Chapter 5
Video: Valassis Communications: A Case Study in Teamwork VG-439
Suitable for main text Chapter 9
Chapter 6
Video: Second Chance Body Armor: A Case Study in Decision Making VG-444
Suitable for main text Chapter 10
Chapter 7
Video:Enforcement Technology: A Case Study in Negotiation Strategy VG-449
Suitable for main text Chapter 11
Chapter 8
Video:JIAN Corporation: A Case Study in Conflict Management VG-454
Suitable for main text Chapter 13
Chapter 9
JIAN Corporation: A Case Study in Organizational DesignVG-459
Suitable for main text Chapter 15
Chapter 10
Video: Ben & Jerry’s Ice Cream: A Case Study in Organizational CultureVG-464
Suitable for main text Chapter 16
Chapter 11
Video: Larry Calufetti of Sunshine Cleaning Systems: A Case Study in VG-469
Career Management
Suitable for main text Chapter 17
Chapter 12
Video: Archway Cookies: A Case Study in Managing Change VG-474
Suitable for main text Chapter 18
PowerPoint Handouts
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