Instructor Training Performance Manager

Job Purpose

  1. Manage instructor training programmes and CPD events
  2. Manage relationship with National Trainers
  3. Manage data entry including dispatch of certificates
  4. Manage instructor performance

Key Tasks

Instructor training

  1. Manage instructor training calendar
  2. Develop relationships with National Trainers (NTs) and commission work
  3. ManageNT development and engagement days
  4. Manage National Trainer contracts
  5. Oversee plenary speaker list
  6. Manage commissioned programmes and negotiations
  7. Project management of specific projects
  8. Manage instructor pages on company website and keep up to date
  9. Line manage Instructor Training supportstaff

Instructor Professional Development

  1. Manage instructor CPD calendar listing additional courses and update CPDs
  2. Manage commissioned CPD events
  3. Work with Product Development Team to manage the product update CPD process and ensure all relevant instructors attend.

Certificate distribution

  1. Manage distribution of certificates and ensure timely distribution
  2. Work closely with Product Development on form and certificate design
  3. Manage data entry and targets and line manage Data Entry support staff

Quality Assurance

  1. Provide QA reports
  2. Manage instructor performance developing robust QA processes for all Instructors including Live, On-Hold, Suspended and De-registered Instructors.
  3. Follow up with instructors who may have breached QA process and oversee until QA case has been closed
  4. Advise instructors on alternative options to minimise a QA case being raised
  5. Investigate repeat offenders of QA breeches and decide appropriate disciplinary action
  6. Resolve any QA disputes with instructors and/or organisations
  7. Arrange instructor spot-checks with NT/ appropriate Director
  8. Point of contact for instructorQA queries
  9. Resolve internal and external instructor quality assurance queries
  10. Liaise with National Trainers regarding any QA issues with their mentees in the first year of instructor training
  11. Work closely with the Business Manager to ensure Instructors are complying with trademark and official MHFA guidelines
  12. Work closely with the CET team to manage performance of Associates
  13. Manage QA of plenary speakers
  14. Work with Chief Operations Officer/ appropriate Director to manage QA of National Trainers and instructor training programmes
  15. Work with Finance and Instructor Compliance teams to ensure only registered instructors are delivering courses.
  16. Line manage QA support staff

International

  1. Support Chief Operating Officer with international queries and programmes as required
  2. Manage requests from Instructors registered outside England to train and register in England.

Office Support

  1. Work closely with the Training Directorate and support staff
  2. Cover forteam members when required
  3. Assist with other projects as required e.g. events
  4. Carry out general office duties when required
  5. Assist other managers and team members as required.

General Responsibilities

  1. Ensure that good practice, policy and brand guidelines are adhered to.
  2. Contribute to the growth of MHFA England.
  3. Deliver all work within an equality and diversity framework.
  4. Contribute to the products and services of MHFA England.
  5. Agree and work towards personal performance objectives and targets and participate in regular supervision and annual performance appraisal.
  6. Adhere to organisation code of conduct
  7. Work towards achieving Community Interest Company requirements and company ethos as determined by the Board.
  8. Undertake other duties as requested by MHFA England from time to time.
  9. Contribute to the overall delivery of the work of the Training Directorate as well as the goals of MHFA England.
  10. Actively Participate in the wider life of MHFA England
  11. Manage a budget.

Essential / Desirable
Experience/ Qualifications /
  • Educated to degree level or equivalent experience in relevant field
  • Demonstrable experience in asimilar role at an equivalent level
  • Demonstrable experience of managing continuous professional development for a professional group preferably in a training environment.
  • Experience of managing contractors on a similar scale and at a comparable level.
  • Demonstrable experience of quality assurance for classroom delivered courses or training
  • Experience of managing a team
  • Demonstrable project management experience
  • Demonstrable experience of negotiating with commissioners or similar
/
  • Demonstrable experience in a similar role at an equivalent level and in a comparable or related sector
  • Instructor experience or experience of teaching, training or facilitating learning in a group environment would be useful.
  • Experience/ qualifications in the mental health field
  • Experience of managing a budget

Knowledge /
  • Have applied knowledge of relevant quality assurance techniques appropriate for an instructor led environment
  • Knowledge of a range of IT packages, specifically Microsoft Office Packages including PowerPoint, Word and Excel.
/
  • Knowledge of best in class professional development techniques for instructors and trainers
  • A qualification in the relevant quality assurance techniques would be an advantage
  • Knowledge of instructor development

Skills/ Abilities/
Competencies /
  • Highly numerate
  • Advanced negotiation skills
  • Able to manage difficult situations effectively
  • Attention to detail
  • Able to consistently apply standards and frameworks consistently
  • Able to work independently
  • Proven interpersonal skills
  • Ability to be aware of sensitivities and manage situations accordingly.
  • Adept at holding difficult conversations
  • Communication skills internally and externally and at a range levels
  • Team player and proactive
  • Ability to prioritise and highly organised.
  • Ability to work as part of a team, sharing ideas and learning