Call Script for VERITAS™ Enterprise Vault [Microsoft Exchange]

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VERSION 2

Initial Questions

  1. Verify contact info and responsibilities (Email/Storage Admin, IT Mgr/Dir, CIO, Legal or Compliance Exec)
  2. Are you responsible for running your messaging infrastructure (Microsoft Exchange) and or file systems?
  3. Are you having problems with email and file storage growth, retention and management?
  4. How long are your Exchange backups taking on average?
  5. Are you using Mailbox Quotas, Message Size Restrictions or PST files to try and combat email growth?
  6. Do you have a corporate retention policy for email and files?
  7. How difficult is it for you to respond to HR, Legal or End-users requests for search, discovery and recovery of email from backup tapes? What is the impact to your company/business?

Elevator Pitch

VERITAS Enterprise Vault™ is a software-based archiving solution for Microsoft Exchange (5.5 – 2003), File Systems and other collaborative environments. Enterprise Vault enables the discovery of content held within email, file system and collaborative environments, while helping to reduce storage costs and simplifying management. Enterprise Vault manages content via automated, policy-controlled archiving to online stores for active retention and seamless retrieval of information.

  • Simplify email management, Eliminate quotas, message size restrictions and give users a mailbox of virtually unlimited size
  • Ability to restore email clients, deleted email and public folders in seconds instead of days
  • Remove, manage and/or archive .pst’s
  • Increase savings on email storage costs and IT administration by 60%
  • Instant search and retrieval of content by users
  • Enable significantly improved service levels for Exchange recovery
  • Ensured compliance with legal and corporate retention requirements
  • Develop an automated policy to scan all company emails for obscene word(s) and content to limit potential litigation

Key Value Propositions

  • A centralized, secure repository at a low TCO. Centrally archives Microsoft Exchange Server, file system, and SharePoint Server data. Archive large volumes of data to low-cost storage tier.
  • Better mail and file management, data growth containment, and scalability. Solves scalability issues with file and email management. No more mailbox quotas & PST files: Moves/consolidates select attachments, documents, and public folders to centralized archive. Increases performance and reduces backup windows. File system archival differentiator: Contents of archived files are indexed for rapid search and retrieval by end users and Legal or Compliance departments.
  • Simplifies archival for compliance, legal support. Reduces liability by quickly finding/recovering data on disk via Enterprise Vault search/audit features. Protects data from modification or premature deletion and has the ability to work with WORM (write-once, read-many) devices such as NetApp, EMC Centera and IBM DR550.
  • Eases Exchange migration, upgrade, and server consolidation. Reduces number of servers, migration complexity.

Additional Questions

  1. Which version of Microsoft Exchange are you running?
  2. How many mailboxes and mail servers do you currently have?
  3. How much primary storage do you currently have devoted to e-mail? What type of primary storage do you use for that? Are you dealing with mailbox quotas and management of PSTs?
  4. Are you currently archiving e-mail? If yes, what solution(s) do you use for it? If no, how much urgency is there in implementing archiving? (Where is the current e-mail pain?)
  5. Look for immediate crises: Are you being investigated or interested in defending against lawsuits? Is there a regulatory/legal need to archive e-mail? Who owns e-mail/storage compliance costs?
  6. Are you planning to upgrade to Exchange 2000/2003?
  7. Are you planning to consolidate Exchange servers?
  8. Are you having problems managing PST files?
  9. Are you considering adding better e-mail management and archiving capabilities as part of your migration effort?
  10. What software and hardware are you using for e-mail backups? Are backups completing fast enough?
  11. (Ask parallel questions for File System Archival (FSA).)

Objection Handling

We run regular backups, why do I need archiving? Backups are essential for your data protection and gross disaster recovery. But archiving allows you to move less frequented information to low-cost stores and maintain search and accessibility at a more efficient level. This enables Exchange to focus on the dynamic handling of newer information while Enterprise Vault software acts as a high-scale, long-term repository for older information. Server performance is dramatically improved and users enjoy instant access to all of their email without the associated cost and management issues.

I don’t want to introduce yet another application to my end-users. Indexing of archived email and attachments combined with seamless integration with Outlook, Outlook Web Access and Exchange allows users to quickly and easily search and retrieve information. Optionally, shortcuts are left behind allowing users to easily view or restore the original items transparently through Outlook or via extended web-based search functions. Whether searching for large volumes of email or simply locating a single item, the seamless presentation of the archived data is ‘the’ winning feature of Enterprise Vault software.

We use PST files for archiving. PST files weren’t designed to handlethe rigorous demands of today’s large-scalecorporate email requirements. Common PST problems include:

  • No centralized view/management of which users have created PST files or how many exist.
  • PST files are prone to corruption with limited recovery resulting in permanent data-loss.
  • PST files have a massive impact on backup as any opened file will have its archive bit changed and will require full backing up, even if the file has only been viewed.
  • PST files greatly increase storage requirements as single-instancing is lost when each PST user stores multiple copies of identical email/files in disparate PST files.

Enterprise Vault software allows organizations to migrate all existing PST file data into the archive repository. Restoring user search and accessibility to this data enables the organization to effectively achieve PST eradication.

Offers

WEBCAST

Addressing Email Storage Growth and Retention Issues Using Email Archiving

Come learn how Enterprise Vault gives you the ability to apply a robust content archiving infrastructure to your email and collaborative environments by improving manageability; reducing storage and administration resources and boosting accessibility for enhanced productivity.

To register:

Aug 8th webcast

Aug 11th webcast..

Supported Platforms

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VERITAS i3™ for Database

Server Application Software Supported by Enterprise Vault 6.0
Software / Versions
Microsoft Exchange / 5.5*, 2000*, 2003*
SharePoint Portal Server / 2001*, 2003*
Microsoft Outlook / 2000*, 2002/XP*, 2003*

Full Details Available at:

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VERITAS i3™ for Database

Competition

EMC/Legato

EMC: Technical Competitive Brief: EMC Legato EmailXtender v4.7 vs. VERITAS Enterprise Vault v6.0

EMC competes with VERITAS on any number of fronts in the storage arena. With the acquisition of Legato, email archiving is one additional area where we compete head-on. Generally considered to be the number 2 competitor (#3 in revenue) in email archiving, Legato competes in this space with its EmailXtender product. EmailXtender is similar in basic functionality to Enterprise Vault (EV). However, when comparing such important aspects such as advanced features, security, scalability, and fault tolerance, EmailXtender pales in comparison to EV.

Silver Bullets

• EmailXtender suffers low Gartner Magic Quadrant rating and market share

EV is the only company listed in leader’s quadrant two years in a row

EV is #1 in market share (revenue) at 31.9% compared to #3 EmailXtender – 18.3%

• Significant configuration restrictions

EmailXtender must be installed on same AD domain as Exchange server

Exchange journaling must be enabled

Requires purchase of a separate SQL Server DB for each EmailXtender server

• Criteria for defining email archiving severely limited

Can only archive emails based on message date

Cannot archive emails based on size or Exchange quotas

• Poor storage integration

EMC Centerra support requires DiskXtender and additional intermediary storage

Mandates significant additional expenditure for storage

• No SharePoint Portal Server support

EV has supported SPS environments from product inception

ZANTAZ/EAS

Zantaz: Technical Competitive Brief: Zantaz Enterprise Archive Solution v4.1 vs. VERITAS Enterprise Vault v6.0

In the fast growing email archiving and compliance space, Zantaz Enterprise Archive Solution (EAS) is a worthy competitor. To be sure, EAS provides basic functionality in the email archiving and compliance space. However EAS design flaws show that VERITAS Enterprise Vault (EV) is a feature rich, robust and superior email archiving solution. Gartner agrees with this assessment and has rated EV the only email archiving solution to be placed in the coveted upper right-hand corner of the Gartner Magic Quadrant, two years running.

Silver Bullets

• Weak security model

o EAS uses an inconsistent security procedures across its applications

o This can allow improper access to archived data

• Poor integration with 3rd party storage arrays

o EAS does not take advantage of advanced capabilities designed into purpose-built storage systems (Centerra, etc.)

• PST migration difficult to configure and not robust

o EAS PST migration requires two additional application installations on all covered clients.

o PST Migration fails if the PST is modified during the migration process.

• Zantaz is a small privately held company with limited resources

o Zantaz revenues are less than $100M. VRTS/SYMC revenues approach $5B.

o Will the archive solution purchased today be supported a decade from now?

• Low Gartner Magic Quadrant combined rating and small market share.

o EV is Gartner Magic Quadrant leader – two years running

o EV is #1 in market share (revenue) at 31.9% compared to #4 Zantaz (9.2%).

Zantaz

Pricing

Enterprise Vault 6.0

Enterprise Vault 6.0 is licensed by three separate “meters” or dimensions. The meters are the means by which we price our products. Enterprise Vault 6.0 meters are Per Server, Number of Users, and Per Gigabytes of data.

  • Per Server:
  • Enterprise Vault Server- number of servers requiring Enterprise Vault services
  • Number of Users:
  • Microsoft Exchange Mailbox Archiving- number of mailboxes requiring archiving
  • Microsoft Exchange or Lotus Domino Journaling- number of mailboxes across the Exchange servers configured for journaling
  • Microsoft SharePoint Portal Server Archiving- number users accessing archived SharePoint sites
  • Microsoft Exchange PST Migrator- number of users with PST files to migrate
  • Microsoft Exchange Public Folder Archiving- number of users with Public Folders to archive
  • Microsoft Exchange Offline Vault- number of offline users (i.e. Notebook users)
  • Discovery Accelerator- number of users with archived items (not the number of users performing the searches)
  • Compliance Accelerator- number of users with archived items (not the number of users performing supervisory review)
  • SMTP Capture- number of unique addresses from which SMTP messages are archived
  • Microsoft Exchange Historical Vault- number of users (mailboxes) in the “Historical Vault”
  • FSA Search & Explorer- number of users accessing archived files
  • Per Gigabyte of data archived (uncompressed):
  • Custom archiving- amount of data to be archived
  • Base FSA- amount of data to be archived

For full information, please see the Channel and Internal Enterprise Vault Pricing and Licensing Guides located at:

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