Insert Company Name

Mazda - Performance Development Review

Job Title /

RENTAL ASSISTANT

Name
Department
Date
Last Review date
Dealership Name & Location
Line Manager Name

Overall Grade for this Review

Next planned Review date

PERFORMANCE STANDARDS

E = Performance exceeds required standard
A = Performance consistently meets required standard
O = Performance meets required standard occasionally
D = Performance does not meet required standard

Task / Performance Criteria

E

A

Comments

OPERATING CONTROLS

Vehicles returned promptly? Condition checked and reported? Action taken?
Computer systems used efficiently? Documents/reports clear and accurate?
Vehicle hire log maintained?
All task deadlines met? Personal organisation & planning effective?
Maintained up-to-date knowledge of the business, market and new products?
Put forward own ideas and proposals?

COMMUNICATION

Positive liaison with managers, staff and visitors? Regular meetings with LM?
Aware of team and Company news and aims, & relevant new product information?
Participated in/supported team briefings?

Task / Performance Criteria

Comments

POLICIES & PRACTICES

All Health & Safety, HR, professional and company policies adhered to?
Customers handled swiftly and courteously? Complaints resolved?
Tidy, clean environment maintained?
Action taken?
Quality of parts and/or materials monitored? Action taken?

PERSONAL CRITERIA

Actively supported new initiatives, colleagues, and Company aims?
Always punctual, professional and appropriately dressed?
Displayed a positive attitude?
Reacted calmly in unplanned situations?

KEY OBJECTIVES

List what is to be achieved, to what standard, who (if anyone) else is to be involved, and by when the objective is to be achieved

1.
Achievement timescale:
2.
Achievement timescale:
3.
Achievement timescale:

Have Previous objectives been achieved

/ Yes / No

PERSONAL DEVELOPMENT

What have you accomplished in your role since your last Review, which you have been particularly pleased with?

What are your personal objectives for the next Review period?
What development or assistance do you think would be useful?
What training or personal development do you consider would be useful to further improve your current ability?

Since your last Review, what obstacles have you encountered that have prevented you from/made it difficult to achieve your objectives?

How can this be prevented from happening again?
Explain how you feel about your job role, your involvement with the team and the Company as a whole?