INPS Vision Appointments V1.0

Services Description

GPSoC Service Name / Vision Appointments
GPSoC Service ID / INPS L2.03.01
Functionality/Service Overview / Vision Appointments is a generic web based appointments system, with the ability to link to other principal systems. This functionality builds on Vision Appointments diary functionality provided under Lot 1 and allows a single reception for multiple practices.
The benefits already realised include:

Practices can share reception staff to book patients into multiple practices.
Better experience for the patient as they only have one reception / check in process.
Practice resources are better utilised.

Current Integrations with Principal Clinical Systems:
Supplier / Current API Integration / Planned GPSoC Interface Mechanism Integration
INPS / Y / Y
EMIS / N / Y
TPP / N / Y
Microtest / N / Y
Support / Standard Service Performance & Support:
Service and Support is provided through INPS existing service management framework which currently supports in excess of 30,000 NHS End Users.
INPS Service Management is based around the ITIL service management framework. INPS maintains ISO 20000 certification and is independently audited against the standard by British Standard Institute every 6 months as well as carrying out regular internal audit. ISO 20000 is operated as part of INPS integrated management system and we also maintain ISO 9001:2008 and ISO 27001 certification which ensures service, quality and security are at the heart of INPS Service Management.
INPS employs over 100 staff engaged in Customer Support and Service Delivery functions supporting NHS organisations and end users in all 4 home countries. End user support is provided by our Service Desk based in London. The Service Desk staff maintain ownership of all incidents and manage to a successful conclusion more than 600 tickets a day. End users can report incidents via phone or web\mail channels and have access to the service desk portal to manage their tickets. Formal
Availability Standard: / 99.9% within Core Support hours as defined in the attached

Incident Fix Times Standard: / During Core Support hours
As defined in the attached

Helpdesk Standard: / During Core Support hours
As defined in the attached

Dependencies / Infrastructure dependencies
Using this product and service will require agreed Local Terms for Hosting
Service dependencies
Using this product and service may require agreed Local Terms for Service Level Agreement
Local Personnel dependencies
Local agreement to share appointment books.
Identify and agree which slots are published for the service
Related Products or Services / Related Products or Services that are enabled or can be provided more efficiently consequent to this Product or Service being in place
To effectively use this service the Vision GP Adaptor (INPS L2.03.03) needs to be in place along with one or more of the Training Services (INPS L2.08. group of services).

Pricing Information

Pricing Approach / Standard Price (£’s)
£4500
One-Off Licence Charge / Unit Price (£’s);
£350
Per practice
Per annum
Where alternative prices are available for variant levels of service, these must be elaborated below. These variant services must be consistent with those identified within Annex A of Schedule 4.1 (Supplier Solution).
Integrations with Principal Clinical System Providers / Where there is a current or proposed integration with a Principal Clinical System Provider, details should be provided of any price differences that apply for:
Compliant / non-compliant Lot 1 integrations or variations; and
Price Variations that are dependent on the identity of the Principal Clinical System Provider
None
Invoicing Terms / Invoice frequency (e.g. monthly, quarterly, annually)
Quarterly in arrears
Invoice delivery period (e.g. 5 working days after end on month; 15th of month following service period etc.)
End of the month
Other invoicing terms:
NOTE: All services must be invoiced in arrears; no advance payments will be permitted
Payment Terms / Due date for payment (e.g. 30 days after receipt of invoice)
30 days after receipt of invoice
Details of any early payment discounts
None
Any other payment terms
Discounts / Details of any volume discounts, including details of the volume bands and the discounted price applying to each discount band
> 25 practices =-5%
>50 practices =-10%
>100practices=-15%
>200 practices=-20%
Details of any multiple service discounts, including the service combinations that qualify for a discount and the discounted prices applying to each combination
-5% discount if 2 Vision solutions purchased
-10% discount if 3 Vision solutions purchased
Details of other available discounts. e.g.to different customer types(e.g. large/small; new/existing), by geographical area, by sector
Dependencies / Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party, Practice, other supplier) relating to the provision of the product or service
Infrastructure dependencies (networks, hardware, software etc.)
Using this service would require agreed Local Terms for hosting
Service dependencies
Using this product and service would probably require agreed Local Terms for Service Level Agreement
Local Personnel dependencies
Local agreement to share appointment books.
Identify and agree which slots are published for the service
Related Products or Services / Where multiple products and services are offered that have some form of interdependency e.g. one product or service needs to be first in place before this one can be provided or vice-versa then this should be identified here;
To effectively use this service the Vision GP Adaptor (INPS L2.03.03) needs to be in place along with one or more of the Training Services (INPS L2.08. group of services).
Related products or services that can be provided at a lower price consequent to this product or service being in place
Related products or services that need to be in place to enable this Product or Service or to allow this Product or Service to be delivered more efficiently
None
Resource Based Pricing / Where charges contain an element of charging for staff time (e.g. training, consultancy services or bespoke activity) then such charges should be referenced to the SFIA day rates contained within Annex B of this Schedule together with any non-staff components contained within the charge (e.g. training materials, room hire etc.)
Other pricing information / Deployment arrangements: costs, duration and activities associated with the deployment of this product or service
Typical training package for a project share six practice appointment books would include Webinar attendance charge of £500 and three days on site training\consultancy charged at £475 per day
Exit arrangements: costs, duration and activities associated with the termination of the supply of this product or service
None
Other