1

INFORMATION TECHNOLOGY SUPPORT

PROGRAM

Program

Information Technology (240 indicative hours) course

Course Description

Course Title:

/ Information Technology
Hours: / 240 Indicative Hours
Possible Outcome: / AQF Certificate II in Information Technology and/or Statement of Attainment.
Course Purpose: / The purpose of this course is to provide students with opportunities to develop competencies relevant to employment in industries where Information Technology is used.
Course Requirements: / Students must attempt each of the units of competency described in the course structure and undertake a minimum of 70 hours work placement, 35 hours of which can be in a simulated work environment.
Articulation: / The core competencies must be completed to enable further study and qualifications in this industry. A minimum of 4 electives must be undertaken and along with successful completion of the core competencies this provides an Information Technology pathway/qualification. Recognition of competencies requires assessment of the competencies by a qualified assessor. At the end of Year 12 a student may opt to sit an external examination in Information Technology the mark from which would count towards the student’s UAI.
Structure: / Students must complete the 11 core units of competency plus a minimum of 4 elective units of competency.

Core Units of Competency

Year 11 - Equivalent to 120 hour course

Code / Unit of Competency / Indicative Hours
ICAITTW001B / Work effectively in an IT environment / 20
ICAITTW004B / Apply Occupational Health and Safety procedures / 10
ICAITU006B / Operate computing packages – applications desktop. / 40
ICAITU005B / Operate computer hardware / 20
ICAITU012B / Design organisational documents using commercial computing packages. / 20
ICAITU013B / Integrate commercial computing packages / 20
ICAITTW002B / Communicate in the Workplace / 20

Year 12

ICAITU007B / Maintain equipment and consumables / 15
ICAITS014B / Connect hardware peripherals / 10
ICAITS015B / Install software applications / 20
ICAITS017B / Maintain system integrity / 15
ICAITD003B / Receive and process oral information / 15
ICAITS008B / Maintain equipment/software inventory / 15
ICPMM63bA / Access the Internet / 15
ICAITS121A / Administer network peripherals / 15

Elective Units of Competency – A minimum of 4 must be chosen in order to complete the 240-hour course.

Code / Unit of Competency / Indicative Hours
ICAITD003B / Receive and process oral information / 15
ICAITS008B / Maintain equipment/software inventory / 15
ICAITS009B / Interact with clients / 15
ICPMM11bA / Identify components of multimedia / 15
ICPMM63bA / Access the Internet / 15
ICAITS016B / Record client support requirements / 15
ICAITS010B / Apply problem-solving techniques to achieve organisational goals. / 15
ICAITTW011B / Participate in a team and individually to achieve organisational goals. / 15
ICAITS022B / Determine client computing problems and action / 15
ICAITS121A / Administer network peripherals / 15

Delivery mode

There are many possible ways of sequencing the core learning components, and one such arrangement is illustrated in the following table. Sequencing of the chosen elective components will need to take account of their respective entry competency requirements.

STREAM / DELIVERY SEQUENCE
Hardware Systems and operations / ICAITS014B
Connect Hardware peripherals / ICAITU007B
Maintain equipment and consumables
ICAITU005B
Operate computer Hardware / ICAITS015B
Install software applications / ICAITS017B
Maintain system integrity
Software Applications and operations / ICAITU006B
Operate computing packages / ICAITU012B
Design organisation documents using commercial computing packages / ICAITU013B
Integrate commercial computing packages
Workplace Skills / ICAITTW001B – Work effectively in an Information Technology Environment
ICAITU004B
Apply Occupational Heath and Safety procedures / ICAITTW002B
Communicate in the workplace

REPRESENTS THE 120 HOUR COURSE – DELIVERED IN THE PRELIMINARY YEARResources

Year 11 – 120 Hours

Unit of Competency / Resources
ICAITTW001B - Work effectively in an IT environment / Non-endorsed materials for ICAITTW001B
TAFE NSW Module 3624A
TAFE NSW Module 3624K
ICAITTW004B - Apply Occupational Health and Safety procedures / Non-endorsed materials for ICAITTW004B
National IT Module ITL303
ICAITU006B - Operate computing packages – applications desktop. / Non-endorsed materials for ICAITU006B
National IT module ITG201 – Using Computer Networks.
National IT module ITF307 – Freehand Graphics Packages.
National IT module ITF305 – Advanced Operations Spreadsheets.
National IT module ITF205 – Basic Operations Databases.
National IT module ITF207 – Basic Operations Spreadsheets.
National IT module ITF308 – Retrieving Database Information.
National Office Skills Module NOS116 – Keyboarding Techniques and Operations.
National Office Skills Module NOS222 – Word Processing Introduction.
National Office Skills Module NOS304 – Word Processing Advanced Operations.
TAFE NSW Module 3617D – Introduction to the Internet.
Stables 2000

ICAITU005B - Operate computer hardware

/ Non-endorsed materials for ICAITU005B
National IT module ITC301 – Computer Systems Basics.
National IT module ITH302 – PC User Fundamentals.
TAFE NSW Module 3625L – Hardware/software portfolio.
Fundamentals of Systems Administration – John Hamilton
ICAITU012B - Design organisational documents using commercial computing packages. / Non-endorsed materials for ICAITU012B
Same resources as for ICAITU006B plus National IT module ITF309 – Desktop Publishing Applied.
Stables 2000
ICAITU013B - Integrate commercial computing packages / Non-endorsed materials for ICAITU013B
Same resources as for IC AITU012B.
ICAITTW002B - Communicate in the Workplace / Non-endorsed materials for ICAITTW002B
National Communications Module NCS018 - Dealing with customers and clients.
National Communications Module NCS001 - Workplace Communication
National Communications Module NCS004 - Work team Communication.

Year 12

Unit of Competency / Resources
ICAITU007B - Maintain equipment and consumables / Non-endorsed materials for ICAITU007B
National IT module ITC201 – Computer Hardware Fundamentals
National IT module ITH201 – Computer Administration
National IT module ITH302 – PC User Fundamentals.
Fundamentals of Systems Administration – John Hamilton
ICAITS014B - Connect hardware peripherals / Non-endorsed materials for ICAITS014B
National IT module ITC201 – Computer Hardware Fundamentals
National IT module ITH302 – PC User Fundamentals.
TAFE NSW Module 3625L Hardware/software portfolio.
National Module NITG302 - Installing and managing peer-to-peer LANS.
National Module NITG - Value added information services.
Fundamentals of Systems Administration – John Hamilton
ICAITS015B - Install software applications / Non-endorsed materials for ICAITS015B
National IT Module ITC301 - Computer Systems Basics
National IT module ITH302 – PC User Fundamentals.
TAFE NSW Module 3625L Hardware/software portfolio.
Fundamentals of Systems Administration – John Hamilton
ICAITS017B - Maintain system integrity / Non-endorsed materials for ICAITS017B
National IT Module ITH201 - Computer Administration.
Fundamentals of Systems Administration – John Hamilton

Electives – 4 only

Unit of Competency / Resources
ICAITD003B - Receive and process oral information
ICAITS008B - Maintain equipment/software inventory / Non – endorsed materials for ICAITS008B.
National IT Module ITC201 – Computer Hardware Fundamentals.
National IT Module ITH201 – Computer Administration.
National IT Module ITH302 – PC User Fundamentals.
ICAITS009B - Interact with clients / Non – endorsed materials for ICAITS009B.
National Communications Module – Dealing with customers and clients.
ICPMM11bA - Identify components of multimedia / Non – endorsed materials for ICPMM11bA.
TAFE NSW Module 3617G – Using Multimedia Systems.
ICPMM63bA - Access the Internet / Non – endorsed materials for ICPMM63bA.
TAFE NSW Module 3617D – Introduction to the Internet.
TAFE NSW Module 3617E – Writing for the World Wide Web.
ICAITS016B - Record client support requirements / Non – endorsed materials for ICAITS016B.
National Communications Module NCS001 – Workplace Communication.
National IT Module ITC201 – Computer Hardware Fundamentals.
ICAITS010B - Apply problem-solving techniques to achieve organisational goals / Non – endorsed materials for ICAITS010B.
TAFE NSW Module 3624E – Software applications project.
TAFE NSW Module 3624L – Hardware/software portfolio.
ICAITTW011B - Participate in a team and individually to achieve organisational goals. / Non – endorsed materials for ICAITTW011B.
National Communications Module NCS018 – Dealing with customers and clients.
National Communications Module NCS004 – Work team Communication.
ICAITS022B - Determine client computing problems and action / Non – endorsed materials for ICAITS022B.
ICAITS121B - Administer network peripherals / Non – endorsed materials for ICAITS121B.
National IT Module ITG201 – Using Computer Networks.
National IT Module NITG302 – Installing and managing peer to peer LANs.
National IT Module – Value added information services.

Assessment

The courses within the Curriculum Framework are competency-based courses. The Board of Studies and the Vocational Education and Training Accreditation Board (VETAB) require that a competency-based approach to assessment be used and that a record be held by the school of the competencies achieved.

The purpose of assessment is to judge competence on the basis of performance against the performance criteria set out under each element of competency. A student is judged either competent or not yet competent.

Competency based assessment incorporates all aspects of skill performance, including problem solving and the capacity to apply skills and knowledge in both familiar and new situations. Assessment of competence involves the assessment of skills and knowledge combined.

It is not necessary, nor is it necessarily desirable, for individual performance criteria to be demonstrated separately for assessment purposes. Rather, assessors should adopt an integrated or holistic approach to assessment. This method of assessment is to be used in line with the concept of competence as the integration of a wide range of skills, knowledge and attitudes and is emphasised in the Information Technology Training Package.

In addition to the assessment guidelines, the Training Package sets out detailed assessment requirements - the evidence guide - for each unit of competency and provides advice indicating where units can be assessed interdependently . These requirements are set out within the text of each unit of competency included in Part B of the syllabus.

Procedures

The Training Package User Guides provide guidance on the design of assessment materials and advise that close attention be paid to the performance criteria, range statements and evidence guides.

Assessors must use methods that enable the gathering of valid, sufficient, accurate, consistent, current and authentic evidence for assessment decisions. The process must also be valid, reliable, flexible, fair and cost-effective, the basic criteria for ensuring the effectiveness of assessment for the industry:

  • Valid

The assessment actually assesses what it claims to assess, integrating knowledge and skills with their practical application.

  • Reliable

The assessment process must be able to produce consistent results, no matter who does the assessment or when the assessment is done.

  • Flexible

The assessment should be able to be conducted in a variety of situations. It should allow for diversity in how, where and when competencies have been acquired.

  • Fair

The method chosen must not disadvantage any person, with reasonable adjustments made to assessment procedures for people with special needs. Assessment tasks should be determined with the participation of the persons being assessed.

  • Cost-effective

The process must be as cost-effective as possible in terms of both time and money.

Competency Record Book

Each student will have recorded progressively in a student log book all units and elements of competency that a student has successfully achieved. This forms a permanent record of all the student’s achievements within the Information Technology Curriculum Framework.

Higher School Certificate Examination – Information Technology

At the conclusion of this course students may opt to sit a 2-hour written examination. This examination result will have no impact on a student’s eligibility for AQF qualifications.

The HSC examination will be based on 3 areas: -

  • The core units of competency in Information Technology, including

-elements of competency

-performance criteria

-critical aspects of evidence

-underpinning knowledge and skills

  • Minimum prescribed learning contained in the Higher School Certificate requirements for each unit of competency, including

-minimum learning for the Higher School Certificate

-key terms and concepts

  • Associated key competencies

1

INFORMATION TECHNOLOGY SUPPORT

PROGRAM

YEAR / TERM 1 / TERM 2 / TERM 3 / TERM 4
11 /
  • Introduction to the course
  • What is IT, the IT industry
  • OH&S principal’s responsibilities and legislation. Accident reports
  • The rights and responsibilities of employees and employers
  • Typing skills
  • Operate computer packages., WP, Presentation software
  • Basic Hardware devices
/
  • Work effectively in an Information technology environment
  • Basic hardware devices
  • Operate computer packages Spread Sheets MS Access
  • Identify computer output and input devices and their uses
  • Access the internet
/
  • OH&S in the IT Work place
  • Operate Computer Packages Mail Merge, power point
  • Design organisational documents
  • Integrate commercial computing packages
/
  • Annual stocktaking and tracking of Hardware within an organization –Methods and procedures employed
  • Developing web pages

Tasks

  • Researching information on a range of hardware using the Internet. Advising management of suitable equipment to be purchase based on this research
  • Identify and connect at least 5 computer peripherals to a PC
  • Rebuild computers from parts supplied
  • Typing skills at least 30 WPM at 95% accuracy
/

Tasks

  • Report on the hardware and software supported by the schools IT department
  • Presentation of OH&S issues relating to the IT industry (ergonomics, RSI, Fatigue)
  • Produce business letters introducing a new product to customers
  • Develop graphs using data entered into spread sheets and export these graphs into a WP document
/

Tasks

  • Practical Exam.
  • Design A data base of customers whish stores addresses, phone numbers and persons name and type of business. Produce queries and develop simple forms and reports.
  • Developing Templates, reports and documents for an IT business including spread sheets, Database of customers, and mail merge letters, Develop Logo
/

Tasks

  • Designing Web Pages out ling their business IT product and services.
  • Practical Test. Test and connect peripherals to ensure correct functioning, and explain to clients how to set up the computer system they borrow

ICAITTWOO4B, ICAITU006B
ICAITU005B / ICAITTWOO1B, ICAITS014B / ICAITU013B, ICAITU012B / ICAITS008B

PRELIMINARY YEAR

1

INFORMATION TECHNOLOGY SUPPORT

PROGRAM

YEAR / TERM 1 / TERM 2 / TERM 3 / TERM 4
12 /
  • Install software
  • OS win98, 2000Pro
  • MSOffice 2000
  • VET Anti virus
  • Visual Basic
  • System Integrity
  • Hard ware failure
  • System Security
  • Virus Protection
  • System, Backup and restore
  • Maintain System and consumables
/ Maintain System and consumables /
  • Annual stocktaking and tracking of Hardware within an organization –Methods and procedures employed
  • Developing web pages

Tasks
  • Install Win 98 and or 2000Pro from CD and HDD.
  • Determine minimum System requirements from the internet
  • Customise
  • Locate required drivers
  • Install and agree to licence details of MSOffice, VET, and Visual Basic.
  • Complete registration form
  • Configure Windows networking and connect to a shared printer
  • Design System Integrity Policy
  • Carry out backup and restore files
  • Complete backup of main server according to policy
  • Update virus scanners
  • Check for illegal software and remove
/

Tasks

  • Maintain System and consumables in Administration
  • Obtain cleaning chemicals
  • Carry out cleaning as per instructions
  • Maintain hard disk and remove unwanted files
/

Tasks

/

Tasks

  • Designing Web Pages out ling their business IT product and services.
  • Practical Test. Test and connect peripherals to ensure correct functioning, and explain to clients how to set up the computer system they borrow

HSC Year