Information & Guidance Worker: Role Description and Competences

Information & Guidance Worker: Role Description and Competences

Salary £20,000 (this post is suitable for job share) – four posts available

Hours of work: 37.5 per week within service provision from 08.00 to 18.00 on weekdays

Leave: 25 days’ leave plus bank holidays

Place of work: peripatetic with hot-desking facilities at local hubs

Responsible to: Service Manager

Role Description

Summary

These posts are at the core of the service. Working in a designated Hertfordshire District they will provide a home visiting service to vulnerable older people and carers as well as answer telephone queries and undertake casework.

Specific responsibilities

• Undertake home visits, use diagnostic protocols and five ways to wellbeing analysis to draft the wellbeing, information & guidance plan
• Undertake telephone calls similarly
• Keep appropriate records of each case
• Assist with development of service standards and protocols
• Assist with quality assurance work and maintenance of standards

General responsibilities

• Promote Guidance in the Home and its activities, and act in accordance with its principles.
• Attend internal meetings as required and to engage with online training materials
• Contribute to fundraising and to project management, for instance assisting with gathering monitoring data
• Contribute to the collection of data for Herts Help’s database of organisations and services and to keep this updated
• Work within agreed procedures, regulations and systems, including for accounting, expenses, communications, data collection, monitoring, and quality assurance.
• Establish and maintain professional and supportive relationships with colleagues and with local groups.

Knowledge, skills and attributes

The post-holder must demonstrate and maintain the following knowledge, skills and attributes.

Knowledge

• Excellent knowledge of the health and social care sectors and of services offered for older people and carers in the voluntary and community sector (it is desirable that this relate to Hertfordshire)
• Good understanding of welfare benefits system and how to access other rights and benefits
• Good understanding of most common problems experienced by older people and carers
• Good understanding of the concerns and priorities of older people and carers
• A level of knowledge about the five ways to wellbeing is desirable
• Good understanding of delivering services in a multi-cultural setting

Skills

• Excellent ICT skills, especially databases, good knowledge of the Microsoft Office suite are desirable
• Ability to use social media such as Facebook (this is desirable, training will be given on specific systems)
• Ability to access information from the internet
• Thorough and accurate case recording skills
• Good communication skills and a friendly telephone manner
• Delivering an effective service to clients from all backgrounds and all levels of ability

Attributes

• Ability to manage complex work-loads
• Access to a car and ability to travelwithin a designated area

It’s our community - let’s make it better / Registered as a charity in England and Wales: 1085518
Company Registration number: 4090701