Volunteer monitoring checklists

Volunteer monitoring – Issues and concerns
Identification / Evaluation / Follow-up
Abusive volunteer /
  • What are the circumstances?
  • What is the nature of the abuse (eg swearing in public, using foul language, being sexist)?
/ Inform the volunteer of your decision.
Remove the volunteer from the situation and give a warning about unacceptable behaviour and language, no matter what the circumstance.
Take further disciplinary action if others have been implicated.
Unhappy volunteer /
  • What are the circumstances?
  • What is the nature of the unhappiness (eg lack of team collaboration, unfair allocation of tasks)?

OHS hazard /
  • What are the circumstances?
  • What is happening in the situation?

Cranky and uncooperative public /
  • What are the circumstances?
  • What is the natureof the lack of cooperation (eg not paying entry fee)?

Tedious job position /
  • What are the circumstances?
  • What is the nature of the job and why is it tedious (eg little human contact, repetitive)?

Lack of resources /
  • What are the circumstances?
  • What is the nature of the lack of resources (eg bad planning)?

Volunteer monitoring — Value-adding opportunity
Identification
/
Evaluation
/
Follow-up
Volunteer suggests a motivational game for everyone. /
  • What does it involve? For example,is it a crossword, quiz, guessing game, or other form of mind games? It may need to be mass-produced and distributed to everyone, or need a collection point.
/ Assess the accessibility of the game for everyone. Adapt and redesign if necessary, after consulting with the volunteer.
Produce the game and provide opportunities for everyone to become involved.
Volunteer team shares a better, more efficient closing-down process. /
  • What does it involve?

Volunteer adds another point to a questionnaire/feedback form. /
  • What does it involve? For example, there may be a relevant point raised on a volunteer feedback form that was not there originally but could be used in future feedback tools.

One volunteer team has an in-team competition happening, or one line of stalls may have a collective strategy happening. /
  • What does it involve? For example, it may be very noticeable that a group of volunteers is highly energised by things they come up with (such as competitions, bringing in a cake to share, music etc).

A volunteer brings in a checklist they have used at another event or community situation with great success. /
  • What does it involve? For example, the checklist could be in a suitable style or language that provides clearer instructions than the one already in use.

Retain volunteers – Solo Activity 41

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