Updated August 2016

Doncaster Council Adult Social Care Training

BookingTerms and Conditions for the Independent,

Voluntary & Private (IVP) Sector

Booking a place on Doncaster Council events will result in automatic agreement to the following terms and conditions (unless stated otherwise)

1)Training Offer

E-Learning and classroom courses offered by Doncaster Council Adult Social Care are currently free of charge (unless otherwise stated) for members of the Adult Social Care Workforce as defined in the Workforce Strategy; i.e. for people or organisations who provide care or support to adultsin Doncaster. This does not include staffing agencies (although this may be consideredwith an appropriate charge).

However it should be noted that cancellation fees may apply (see 3d below)

2)Booking places on our events

a)You must book by emailing: and provide a delegate name for each booking made. We cannot accept multiple bookings made in one person’s name; e.g. the manager’s, but you can amend bookings or send substitutes in place of booked delegates.

b)If you are unable to email, or need to discuss any other aspect of an event, you may phone 01709 255706 to book places. You will be asked to provide an email address for booking / event information to be sent to. If this is not possible, we may post information to an address given when booking.

c)Confirmation and joining instructions will be issued around 10 working days before the event – usually to the email address provided by the person making the booking. (Please make sure this is the appropriate email address to use).

d)You must notify us of any special requirements at least 5 days before the event, as requested in the joining instructions.

3)Cancelling places on events

a)We will do our utmost not to vary or cancel courses/events but where this is unavoidable, we reserve the right to do so and accept no liability if, for any reason, the event does not take place.

b)We must give training providers and venues sufficient notice of any cancellation based on the terms specified within the contracts with them. In the event that you or your employer, cancel any places on any training event, we reserve the right to charge a cancellation fee (see 2d below). Remember, you can send substitutes up to the commencement of the event.

c)If you need to cancel a place on any event and cannot send a substitute, you must email to notify us of this at least 7 calendar days before the start date. If you comply with this, we will not impose a cancellation charge. We will not accept cancellations by phone (unless there are exceptional circumstances).

d)If you are unable to notify us of a cancelled booking at least 7 calendar days before the event start date (by email to ) and a substitute cannot be found, either by us or yourselves, we may impose a cancellation charge of £50 for courses up to 4 hours in length and £100 for anything over 4 hours. The same applies if you/your staff fail to attend the event in full.

e)We will (where possible) quote the delegate name given at the time of booking (or subsequent amendment if known) on any invoices issued for cancellation charges. The invoice will always be addressed to you the employer. If for whatever reason, you subsequentlychoose to pass on the charge to your employee,we will not pursue that employee to repay the invoiceon your behalf. Furthermore will we not accept any challenges to the charge from the employee. If you do not think the charge should be imposed, then any representation as to why, should be from you the employer.

4)Attendance

Delegates are expected to attend all events as detailed in the joining instructions issued including, arriving in time and staying for the full event. It is also expected that all delegates behave in an appropriate and respectful manner towards the trainer, venue staff and to each other.

For any queries regarding these terms and conditions and our training events, please e-mail or phone (01302) 862219.

  • To book or amend or cancel places, email: