Imagine working for an organization that exists to create a world where no Canadian has to fear cancer. At the Canadian Cancer Society, our teams include people just like you: dynamic, innovative, empowered, passionate and committed to creating real change.
As Canada’s largest national health charity and leader in the fight against cancer, the Canadian Cancer Society has had more impact in more communities than any other cancer charity:
· We spearhead life-saving research. As the largest national charitable funder of cancer research in Canada, the Society has invested more than one billion dollars in research so far, and efforts have led to breakthroughs that revolutionize the way cancer is diagnosed, treated and prevented.
· We empower people facing cancer with free information and support services for patients and their families. Since 1996 the Canadian Cancer Society Cancer Information Service has helped more than one million Canadians with their cancer-related questions.
· We lead change for a healthier Ontario. The Canadian Cancer Society has been a forceful and persistent voice on the tobacco control front, and efforts have led to laws that prohibit smoking in public spaces and workplaces, ban cigarette displays and vending machines and help control contraband.
The Society also mobilizes a community of fighters – 60,000 volunteers in Ontario alone – to help deliver programs, organize fundraising events, push change through government and fuel prevention efforts.
All of this is made possible through our ground-breaking fundraising programs and campaigns such as Relay For Life and Daffodil Month, as well as the unwavering support of our corporate partners and donors.
Be part of our team and make the biggest difference in the fight against cancer as a:
Coordinator, Direct Response
Toronto, ON
Regular, Full-Time
Reference #: AFP 675
AN EXCITING OPPORTUNITY
The Coordinator, Direct Response assists in the generation of revenue from individual donors through direct response channels including: direct mail, telemarketing, face-to-face, call centre and email; as well as supporting the execution of the province-wide In Memoriam program.
PRIMARY RESPONSIBILITIES
· Under the direction of the Senior Manager, Direct Response develop solicitation plans to engage donors to meet Direct Response revenue goals
· Monitor and assist in the development of the In Memoriam program across the province including taking a lead role in the Tribute website
· Monitor monthly giving program to ensure records are set-up correctly, recover declined or expired gift transactions; review records and ensure appropriate follow-up (letters or calls) to confirm accuracy of records
· Manage the implementation of the clarification calling program including script updates, generating call lists, tracking and evaluation
· Write, edit and post announcements to MyCCS on behalf of the Direct Response Department on an as needed basis to promote direct response initiatives
· Generate and reconcile regularly scheduled reports including donor database overview, campaign revenue reports and month-end accounting reports and action appropriate follow-up
· Monitor the performance of third party vendors, including call centre and donation fulfilment service provider, to ensure daily delivery standards and deadline requests are met and that Society policies and procedures are communicated and adhered to
· Make recommendations to enhance processes within the Team, and with other internal stakeholders and external vendors
· Review and recommend updates to communications sent to donors and prospects
· Maintain knowledge of direct response marketing trends through networking and research
· Run database queries and generate variance reports as required
· Maintain a comprehensive filing and follow-up system
· Other projects/duties as assigned
Health and Safety Responsibilities
· Work in compliance with the provisions of the Occupational Health & Safety Act and its regulations.
· Review and comply with the Canadian Cancer Society’s Health & Safety policy.
QUALIFICATIONS
· Related post-secondary education in business and/or marketing
· Minimum two year experience in a direct response; experience with a multi-level non-profit or community health organization an asset
· Strong organizational skills, with experience in bring-forward and follow-up system
· Excellent oral and written communications skills, including an enthusiastic telephone presence
· Demonstrated customer service skills, able to resolve issues in a courteous manner
· Strong time management skills to prioritize tasks and meet firm deadlines while under pressure, and proven ability to problem solve and reach sound resolutions
· Working knowledge of MS Office (Word/Excel/Outlook) and experience in updating records and data entry with databases
· Knowledge of Canada Revenue Agency (CRA) guidelines on receipting is an asset
· Knowledge of Canadian Cancer Society policies and procedures would be an asset
· Non-smoker
WORKING CONDITIONS
· Office environment with occasional requirements to work outside of regular office hours
WHAT WE OFFER
The Society offers meaningful opportunities to make an impact in the fight against cancer. We are committed to fostering a culture that is inspiring, supportive and exemplifies our core values:
CARING COURAGE INTEGRITY PROGRESSIVE
In return for your contributions, we offer an attractive compensation package that encompasses a competitive salary in the low-mid 50k, excellent benefits and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day.
HOW TO APPLY
Qualified non-smokers are invited to send their resume and cover letter, quoting the reference #AFP 675 in the subject line of the email by April 25th, 2016, to:
Canadian Cancer Society, Ontario Division
Human Resources Department
We thank all applicants for their interest and advise that only those selected for an interview will be contacted. No phone calls, please.
The Canadian Cancer Society provides equal opportunity in employment and encourages applications from all qualified persons.
JOIN OUR ONLINE COMMUNITY
For more information about how you can join the fight against cancer and become a member of our dynamic team, please visit our website at www.cancer.ca.
LinkedIn - http://www.linkedin.com/company/canadian-cancer-society
Twitter - http://twitter.com/cancersociety
Facebook - http://www.facebook.com/CanadianCancerSociety