Ilkley Town Community Football Limited

Registered Address, Bracken Tower, Crossbeck Road, Ilkley, LS29 9JP

Directors William Hutchison, Nicole Demot, Richard Giles, Alison Kaye

3G Facility Manager Role Profile

Job Title: / 3G Facility Manager
Reports To: / Ilkley Town Community Football Ltd / Jobs Reporting into the Job Holder: / Football Development Officer
Term / 2 year fixed term contract. Extension of the post is subject to performance targets being achieved.
  1. Job Purpose

  • To successfully manage the facilities of Ilkley Town Community Football Ltd
  • Maximise the usage of the facilities and meet the requirements of the associated business plan
  • The financial success of Ilkley Town Community Football Ltd
Facilities comprise the 3G Artificial pitch and associated changing rooms
  1. Principal Accountabilities/Responsibilities

Operational
  • Implement an online booking and payment system applicable to the facilities of Ilkley Town Community Football Ltd
  • Manage and oversee the user database and bookings system to allocate pitch and changing room usage and ensure appropriate application of the pricing policy
  • Deliver user growth in line with the associated business plan
  • Through competitor analysis, ensure the facility remains competitive yet affordable to the community
  • Ensure the facility meets Health & Safety Legislation by carrying out regular site audits and inspections to identify areas requiring repair and/or improvement
  • Liaise with TigerTurf to agree and deliver a high quality maintenance programme to extend the longevity of the 3G pitch
  • Work alongside the Football Development Officer to maximise usage of the 3G pitch
  • Work alongside the Football Development Officer to implement a Football Development & Coach Education Programme
  • Ensure the facilities are maintained to a high standard
  • Manage the relationship with Ilkley Grammar School and key partner community clubs
  • Develop and promote sponsorship opportunities for local businesses
  • Keep accounts
Customer Experience
  • Drive & passion for the overall standards and appearance of the facilities at all times
  • Be an advocate of the Club, ensuring compliance with policies, procedures
  • Feedback quarterly to the Committee on usage and customer feedback
  • Deliver a positive first impression of the football club and provide excellent customer service
  • Build relationships with new and existing partners to provide services for the delivery of third party events, sporting or non-sporting

  1. Person Specification

a)Knowledge/Experience/Technical Skills/Behaviours
Essential:-
  • Experience of facilities / operational management
  • Ability to proactively work with internal and external partners
  • Strong interpersonal and relationship management skills
  • Significant experience of using Microsoft Office, Word, Excel, PowerPoint, internet and email.
  • Influence and negotiation skills
  • Knowledge of Risk Management & Health & Safety
  • Willing to work at peak times including evenings and weekends
  • A passion for standards and cleanliness
  • Demonstrate a working understanding and application of inclusion, equality and anti - discrimination, safeguarding and best practice
  • Knowledge of preparing basic accounts
/ Desirable:-
  • Football Coaching Qualification
  • Qualified First Aid at work
  • Knowledge of the grassroots football infrastructure
  • Knowledge of partner organisations within the locality

b) Behaviours
  • Problem solving
  • Teamwork
  • Communication and influencing
  • Customer excellence
  • Leadership
  • Delivery
/
  • Developing Self and others