ROLE PROFILE / ICT Analyst /

SECTION 1: PRINCIPAL RESPONSIBILITY

Principal Responsibility / Reports to Area Leads or Managers within ICT Department of the Strategic Alliance between Devon & Cornwall and Dorset Police. Can have project-based responsibility for ICT Support Officers or other similar roles.
To provide professional technology analytics to support the performance of ICT infrastructure, applications, techniques and processes by: -
  • Design, build, test, implement and support software/hardware systems throughout their lifecycle, as requested and authorised to ensure cost effective, reliable and secure systems are available and that meet the requirements of the police service.
  • Implementing new systems or data extracts and reports
  • To be the lead technical expert for allocated systems, applications and projects.
  • Project managing entire change process including managing user expectations, communicating compliance and / or security restrictions to business owners / end users
  • Gathers business & user requirements and translates these into deliverable and supportable ICT solutions.
  • Producing test strategies, drafting scripts, carrying out testing and analysing results
  • Plan and manage rollouts, configuration and deployment of new versions of networks, systems and services.
  • Provide technical and operational support directly to officers and staff as and when required.
  • Support the requirements of ICT Managed Services/ 3rd party contracts.
  • Provision of specialist advice and knowledge in a range of areas including hardware, software, interface, data, access, ITIL Best Practice and service continuity.
  • To provide a systems management role for all ICT networks, systems and services used. Continually monitoring and reporting on performance, reliability, capacity and security issues.
  • Provide network, system and service analytics and administration.
  • Ensure that technology solutions meet the business needs of the stakeholders whilst adhering to ICT strategic principles and demonstrating good value for money.
  • To ensure that agreed best practices and procedures are followed and that all work is to the required standard and fully documented.
  • Continually enhance knowledge of emerging technologies.
  • Integrate new technologies to support the Forces objectives, performance and to promote public confidence.
  • Project, task and activity management of multiple third parties and internal resources to ensure the successful delivery of new or changed ICT services.
  • Co-ordinate / ensure implementation of major changes or upgrades to services – network upgrades, switch replacement etc.
  • Understanding user requirements and selecting appropriate applications, services and hardware to meet them.
  • Oversee the tasks and activities delegated to junior members of ICT Department.
Subject to location of role within Alliance ICT: -
In conjunction with others, provide a 24x7 ICT Support Service where not provided by ICT Managed Services/ 3rd party contracts
Role Type/Family / Police Staff
Grade / 7 / Location / Police HQ Middlemoor or Winfrith / Vetting Clearance / SC
Political Restrictions / None specific to this role – refer to PSD20 working practice for more information
Role-Specific Training and CPD to be undertaken. /
  • ITIL Service Management Foundation qualification to be obtained within 12 months of appointment, unless already held
  • Relevant ITIL higher level courses
  • Technical training commensurate to the team in which the ICT Analyst is posted. This will include network, systems and service design and administration
  • BCS Certificate in Business Analysis Practice or similar
  • Awareness of PRINCE2, Agile or similar project methodology

SECTION 2: ESSENTIAL CAPABILITIES & EXPERIENCE (For selection purposes)

Formal Qualifications required
Essential experience and specialist skills and knowledge /
  • Significant experience of successfully working in a user-focused ICT service and project delivery environment.
  • Experience of working with 3rd party suppliers in the delivery of end to end ICT services.
  • Broad technical understanding and practical experience of working with a number of the processes and technologies in use within the police service, with proven aptitude to understand related concepts and their application. For example and not an exhaustive list:
  • ICT Infrastructure – Local and Wide Area Networks. Fixed, wireless, radio and mobile Networks
  • Mobile Data services. Operating systems, protocols, databases and service management tools.
  • Availability and capacity management
  • ICT Applications – Software design principles, system and service administration
  • Availability management, service validation & testing, knowledge management.
  • ICT Change - requisite products derived throughout the full change lifecycle including requirements capture, service design, evaluation, implementation, change, transition, release, capacity and configuration management
  • Understanding of ICT security and background understanding of legal issues relating to ICT e.g. Data Protection and Computer Misuse Acts
  • Proven ability to analyse and use information methodically to identify problems and draw logical conclusions.
  • Proven technical problem solving skills
  • Demonstrable ability to communicate complex technical information in a way meaningful to non-specialists
  • Ability to work under pressure, unsupervised
  • Excellent presentation skills
  • Good Microsoft Office skills

Essential Behavioural
Competencies /
  • Strategic perspective
  • Respect for race and diversity
  • Team working
  • Openness to change
  • Community and customer focus
  • Effective communication
  • Problem solving
  • Planning and organising
  • Personal responsibility
  • Resilience
  • Negotiation and Influencing

SECTION 3: BEHAVIOURS

LEADERSHIP

Strategic perspective

CTakes an interest in the organisation beyond own role. Acts in the best interests of the organisation as a whole, rather than just own area or department. Understands policies and procedures, and prepares for the consequences of own actions.

Openness to change

B Recognises and responds to the need for change, and uses it to improve organisational performance.

Negotiation and influencing

BUses logic and reason to influence others. Persuades people by using powerful arguments. Identifies clear aims in negotiations and achieves satisfactory outcomes.

WORKING WITH OTHERS

Respect for race and diversity

A. Understands other people’s views and takes them into account. Is tactful and diplomatic when dealing with people, treating them with dignity and respect at all times. Understands and is sensitive to social, cultural and racial differences

Teamworking

BSets up teams or working groups, and involves them in achieving goals. Develops good relationships and co-operation within the team, and removes barriers. Supports team members when necessary.

Community and customer focus

BSees things from the customer’s point of view and encourages others to do the same. Builds a good understanding and relationship with the community that is served.

Effective communication

BCommunicates all needs, instructions and decisions clearly. Adapts the style of communication to meet the needs of the audience. Checks for understanding.

ACHIEVING RESULTS

Problem solving

BGathers information from a range of sources to understand situations, making sure it is reliable and accurate. Analyses information to identify important issues and problems. Identifies risks and considers alternative courses of action to make good decisions.

Planning and organising

BPlans activities thoroughly for self and others. Builds milestones into plans, monitors progress and adjusts them as necessary in response to any changes. Provides clear direction and makes sure that staff know what is expected of them.

Personal responsibility

AReadily accepts responsibility for self and others. Takes responsibility for managing situations and problems. Leads by example, showing a commitment and a determination to succeed. Continues to learn and develop.

Openness to Change

B Supports, promotes and puts into practice change. Introduces new ways of doing things and encourages others to accept them. Overcomes barriers to change.

Resilience

A Shows reliability and resilience in difficult circumstances. Remains calm and confident, and responds logically and decisively in difficult situations.

Version: 1.3 (ICF version 7 compliant) Date: 20th March 2017