BABY CEL R. MARASIGAN

#25 Tulip St. Villa Luisa Homes II DasmariñasCity, Cavite

Contact no.: 0922-9561197

E-mail Address:

CAREER OBJECTIVES

To be part of a company where I canfully maximize my potentials, especially in the Human Resource field and that will also utilize my communication skills and teamwork skills in accordance to company’s quality policy and regulations.

PERSONAL DATA

Age:24

Date of Birth: April 5, 1988

Place of birth:MakatiCity

Gender:Female

Civil Status:Single

Citizenship:Filipino

Height:5’2”

Weight:105 lbs.

Religion:Roman Catholic

Father’s Name:Roman C. Marasigan

Address:#25 Tulip St. Villa Luisa Homes II, DasmariñasCity,Cavite

Mother’s Name:Barbara R. Marasigan

Address:#25 Tulip St. Villa Luisa Homes II, DasmariñasCity, Cavite

Language/Dialect

Spoken:English, Filipino/Tagalog

EDUCATIONAL ATTAINMENT

Tertiary:Philippine NormalUniversity

Ayala Blvd., Manila

2004- 2008

Bachelor of Science in Psychology

Major in Guidance and Counseling

Secondary:Immaculate ConceptionAcademy-ScienceHigh School

DasmariñasCity, Cavite

2000- 2004

Primary: DasmariñasElementary School

1996-2000

QUALIFICATIONS

Responsible, Flexible, and Open-Minded

Can work under pressure and under minimum supervision

Hardworking, Fast learner, Persevered

Able to work well with others

SPECIAL SKILLS

Able to administer and interpret psychological tests

SEMINARS ATTENDED

“SPORTS PSYCHOLOGY SEMINAR”

Main Auditorium, PNU-Manila

September 26, 2006

“CREATIVE WRITING SEMINAR”

Philippine Normal University- Manila

October 2006

“ADAPTATION TECHNIQUES TOWARD RESILIENCY”

PNU-Manila Library

February 2007

WORK EXPERIENCES

SOUTHERN KAR KRAFTERS (HONDA CARS CAVITE)

March 23, 2011 – June 10, 2012

KM 28 Aguinaldo Hi-way Salitran Dasmariñas Cavite

Service Admin Support / Billing Clerk

JOB RESPONSIBILITIES:

  • Answer telephones and transfer to appropriate staff member.
  • Meet and greet clients when they arrive in the service reception area
  • Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
  • Receive privilege card application forms and encode for proper printing
  • Send text blasts to customers regarding existing promos
  • Do phone surveys/inquiries/ telemarketing as needed
  • Receive service appointments made by customers through phone
  • Produce assigned monthly reports
  • Issue invoices to customers (Billing clerk job role)
  • Identify and apply any special rates, discounts or credit terms relevant to a customer's account.
  • Perform other duties that are assigned from time to time

SANFORD_MARKETING CORPORATION

December 14, 2010 – February 19, 2011

FRC Supermall, Talaba Zapote

HR Assistant

JOB RESPONSIBILITIES:

  • Responsible mainly in the recruitment process
  • Posts vacancies in a company newsletter or notice board and sets up interviews with acceptable applicants.
  • Coordinates any pre-employment activities required
  • Prepare all new contracts for newly hired employees
  • Assists the HR Supervisor with the rest of the hiring process
  • Perform other duties that are assigned from time to time

APAC CUSTOMER SERVICES, INC.

Feb. 1, 2010 – May 26, 2010

Plaz@ C, Northgate Cyberzone, Filinvest Corporate City, Alabang Muntinlupa, City

Customer Service Representative

JOB RESPONSIBILITIES:

  • Acknowledge and appropriately greet and assist every customer in a timely manner.
  • Attend to customer questions, complaints and concerns immediately, and facilitate

satisfactory resolution.

  • Identify, research, and resolve customer issues using the computer system.
  • Complete call logs and reports.
  • Recognize, document and alert the supervisor of trends in customer calls.
  • Perform other duties that are assigned from time to time

TeleTech Customer Care Management

April 28, 2008- January 12, 2010

4th Floor SM Bacoor, Brgy. Habay, Bacoor Cavite

CSR- 1 Back of House (Transformation Team)

JOB RESPONSIBILITIES:

  • Process customer orders in a courteous, efficient and timely manner.
  • Complete orders received through online website within the prescribed average handling time
  • Assist the team leader with team activities, if any, and perform other related tasks that may be assigned from time to time

CHARACTER REFERENCES

Michelle Balane

Staff Engineer

Atlantic Coatings, Inc.

(046)419-1287 loc 106

Jenefer Rosano

Accountant

Rural Bank

0917-8145273

Abegail Peñero

Customer Relations Officer

Hyundai Cavite

0915-3277213

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Marasigan, Baby Cel R.

Applicant