Ian Von Francis R
BABY CEL R. MARASIGAN
#25 Tulip St. Villa Luisa Homes II DasmariñasCity, Cavite
Contact no.: 0922-9561197
E-mail Address:
CAREER OBJECTIVES
To be part of a company where I canfully maximize my potentials, especially in the Human Resource field and that will also utilize my communication skills and teamwork skills in accordance to company’s quality policy and regulations.
PERSONAL DATA
Age:24
Date of Birth: April 5, 1988
Place of birth:MakatiCity
Gender:Female
Civil Status:Single
Citizenship:Filipino
Height:5’2”
Weight:105 lbs.
Religion:Roman Catholic
Father’s Name:Roman C. Marasigan
Address:#25 Tulip St. Villa Luisa Homes II, DasmariñasCity,Cavite
Mother’s Name:Barbara R. Marasigan
Address:#25 Tulip St. Villa Luisa Homes II, DasmariñasCity, Cavite
Language/Dialect
Spoken:English, Filipino/Tagalog
EDUCATIONAL ATTAINMENT
Tertiary:Philippine NormalUniversity
Ayala Blvd., Manila
2004- 2008
Bachelor of Science in Psychology
Major in Guidance and Counseling
Secondary:Immaculate ConceptionAcademy-ScienceHigh School
DasmariñasCity, Cavite
2000- 2004
Primary: DasmariñasElementary School
1996-2000
QUALIFICATIONS
Responsible, Flexible, and Open-Minded
Can work under pressure and under minimum supervision
Hardworking, Fast learner, Persevered
Able to work well with others
SPECIAL SKILLS
Able to administer and interpret psychological tests
SEMINARS ATTENDED
“SPORTS PSYCHOLOGY SEMINAR”
Main Auditorium, PNU-Manila
September 26, 2006
“CREATIVE WRITING SEMINAR”
Philippine Normal University- Manila
October 2006
“ADAPTATION TECHNIQUES TOWARD RESILIENCY”
PNU-Manila Library
February 2007
WORK EXPERIENCES
SOUTHERN KAR KRAFTERS (HONDA CARS CAVITE)
March 23, 2011 – June 10, 2012
KM 28 Aguinaldo Hi-way Salitran Dasmariñas Cavite
Service Admin Support / Billing Clerk
JOB RESPONSIBILITIES:
- Answer telephones and transfer to appropriate staff member.
- Meet and greet clients when they arrive in the service reception area
- Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
- Receive privilege card application forms and encode for proper printing
- Send text blasts to customers regarding existing promos
- Do phone surveys/inquiries/ telemarketing as needed
- Receive service appointments made by customers through phone
- Produce assigned monthly reports
- Issue invoices to customers (Billing clerk job role)
- Identify and apply any special rates, discounts or credit terms relevant to a customer's account.
- Perform other duties that are assigned from time to time
SANFORD_MARKETING CORPORATION
December 14, 2010 – February 19, 2011
FRC Supermall, Talaba Zapote
HR Assistant
JOB RESPONSIBILITIES:
- Responsible mainly in the recruitment process
- Posts vacancies in a company newsletter or notice board and sets up interviews with acceptable applicants.
- Coordinates any pre-employment activities required
- Prepare all new contracts for newly hired employees
- Assists the HR Supervisor with the rest of the hiring process
- Perform other duties that are assigned from time to time
APAC CUSTOMER SERVICES, INC.
Feb. 1, 2010 – May 26, 2010
Plaz@ C, Northgate Cyberzone, Filinvest Corporate City, Alabang Muntinlupa, City
Customer Service Representative
JOB RESPONSIBILITIES:
- Acknowledge and appropriately greet and assist every customer in a timely manner.
- Attend to customer questions, complaints and concerns immediately, and facilitate
satisfactory resolution.
- Identify, research, and resolve customer issues using the computer system.
- Complete call logs and reports.
- Recognize, document and alert the supervisor of trends in customer calls.
- Perform other duties that are assigned from time to time
TeleTech Customer Care Management
April 28, 2008- January 12, 2010
4th Floor SM Bacoor, Brgy. Habay, Bacoor Cavite
CSR- 1 Back of House (Transformation Team)
JOB RESPONSIBILITIES:
- Process customer orders in a courteous, efficient and timely manner.
- Complete orders received through online website within the prescribed average handling time
- Assist the team leader with team activities, if any, and perform other related tasks that may be assigned from time to time
CHARACTER REFERENCES
Michelle Balane
Staff Engineer
Atlantic Coatings, Inc.
(046)419-1287 loc 106
Jenefer Rosano
Accountant
Rural Bank
0917-8145273
Abegail Peñero
Customer Relations Officer
Hyundai Cavite
0915-3277213
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Marasigan, Baby Cel R.
Applicant