ITArchitectureandInfrastructureCommittee
9:00–10:30a.m.,June12,2015,FAC228D
I.VoIP–Update(WilliamGreen,LindaBuckley)
II.ASMPTechnicalArchitecture–Update(JulienneVanDerZiel,PatJones,EricWeigel)
III.PilottoExploreLeveragingtheFullCapabilitiesofUTSystemOffice365Licensing–Proposal(TriceHumpert,ShannonStrank,BobGloyd)
IV. TSCTrainingUpdate–Update(SandraGermenis,CamBeasley)
VoiceoverInternetProtocol-‐Update
Overview
TheuniversityismovingitslegacyphonesystemtoVoiceoverInternetProtocol(VoIP).
ContractorassisteddeploymentprocessisprojectedtocompleteinAugust2015.
Status
Deployment:
o18,238of23,000lineshavebeenconvertedorremoved
oUnitsarebeingefficient—projections:
$2.6-‐$3Mlocalexpenditures($4Moriginalestimate)
25%oflinesremoved(10%originalestimate,impactsRate)
Annualphonebillreducedcampus-‐wideby$2.3-‐$2.5M
oEliminatedAvayaphonesandFAXATAadapters
oCatchingupon911buildingturn-‐overstoUnits
Tasks:
oUnitself-‐provisioningforBasicService
oMobileclient(smartphone)
oTransition: LongDistance,CallCenters,otheroldtechnologies
RateProjection: Basic$5$7/month;Business$17$20/month
Learnmore
Projectwebsiteformoreinfo:
AICV1.0June5,2015
AdministrativeSystems
ModernizationProgram
(ASMP2.0)
TechnicalArchitectureImplementation(TAI)PlanReview
Agenda
• TheNewTechnicalArchitecture
• KeyMilestones
• KeyProcesses
• NextSteps
• Questions
2
Introduction:TAIMajorMilestones
7.TechnicalArchitectureOpera2ons(TAO)
6.Release4–UniversityPortal,DocumentGenera2on,AutomatedVirtualEnvironment
5.SoHwareDeveloperTrainingProgramRedesign
4.Release3–JamaFullRelease,DVCS,WorkloadAutoma2on
3.Release2–Exadata,Storage,InfrastructureMonitoring
Wearehere
2.Release1-‐JamaPilot,EnterpriseServiceBus,ElectronicDocumentSignature
1.TechnicalArchitectureImplementa2onProjectIni2a2on
0.TechnicalArchitectureDesignandSpecifica2onCOMPLETE!!!
3
TheNewTechnicalArchitecture
OurMission:
• Provideproductionanddevelopmentenvironmentsthatsupportcloud,package,andcustomapplicationsforAdministrativeunitsandtheirinterfaces.
• ProvideanAdministrativeSystemsTechnicalArchitecturethatiscomponent-based,flexible,predictable,resilient,secure,andscalable.
• EnableUniversitydeveloperstofocustheirITskillsonsolvingbusinessproblems,notfiguringoutarchitecture,tools,andenvironments.
• FollowITILandCMMIpracticestobuildenvironments,processes,andtoolsthatsupportthesegoals.
4
InterimAdministrativeSystemsTechnicalArchitecture
TechnologyModeling
TAlInterimSystemsArchitecture
ThefollowingdiagramshowsahighlevelviewofmajoradministrativesystemsandtechnicalarchitectureatUTandwheretheyreside.
Insomecases,thediagramshowsfuturesystemsthatarenotyetonline,butarebeingplanned.
High evel
V0.8
Apr.9,2015
Financials
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*Advising*UTSystemD<X.UMI:TUM02
*Dev.Offce*CollegeApps(/pEutrNm
*TxCiass*Budget*
JobSchedulingISFTP
sea.ityCOdeAnolysisContinuous
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•Q•ualinty/TestingThoughtWorks
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2020Administrative SystemsTechnicalArchitecture
2020SystemsArchitecture
ThefollowingdiagramshowsahighlevelviewofmajoradministrativesystemsandtechnicalarchitectureatUTasitiscurrentlyenvisionedtobe.Insomecases,thediagramshowsfuturesystemsthatarenotyetonline,butarebeingplanned.
HighLevel
v0.8
Apr.9,2015
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s:
0
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somfrre
MajorTAIMilestones
• / Release / 1 / – / 01/2016• / Release / 2 / – / 06/2016
• / Release / 3 / – / 11/2016
• / Release / 4 / – / 04/2017
TAIStart
05/2015
Release1
01/2016
Release2
06/2016
Release3
11/2016
Release4
04/2017
2015Q2
Today
-‐MuleSoH(AlphaRelease)
-‐OracleExadata
-‐MySQL
-‐PortalasaService
2017
-‐Jama(AlphaRelease)
-‐OracleDatabaseHos2ng
(GeneralRelease)
-‐MuleSoH(GeneralRelease)
-‐IaaSBackupandRestore
-‐IaaSOneStopShop
-‐EMCDocumentum
-‐OpenTextBravaViewer
-‐Splunk
-‐ZenossSaaS
-‐Stonebranch
-‐KofaxProducts
-‐ADC:CitrixNetscaler
-‐IaaSWindows
-‐LinuxMgmtTools
-‐CheckmarxSta2cCode
Analyser
-‐GitHubEnterprise
-‐SauceLabs
-‐SeleniumHQ
-‐SonarSourceSonarQube
-‐KofaxMul2func2onCapture
-‐Exoprise
-‐NewRelicSaaS
-‐ApacheJmeter
-‐ApacheMaven
-‐Jenkins
-‐JIRA
-‐ParasoH
-‐DevelopmentTes2ngPlaform
-‐ThoughtworksGo!
-‐HPExstream:Document
Genera2on7
KeyProcesses:KeyDocumentOverview
• Fivemajordocumentsareinterrelatedandshareacommonnumberingsystem
TechnicalReleaseSchedule
ProductreleasesequencebasedonUTrequirementsandpriori2es.
Methodology
Diagrams
Visualdepic2onofReleaseManagementandServiceDeploymentworkflows.
TechnicalDescrip2onofWork
Detaileddescrip2onofeachmajorstepinthemethodology.
Project
Workplan
DetailedplantoimplementproductsandServicesviaTechnicalReleases.
FutureArchitectureDiagrams
Visualdepic2onofthefutureArchitectureandServices.
8
KeyProcesses:
OrganizationalChangeManagementOverview
• ChangeImpactAssessments,RoleMapping,Skill
Change
Readiness
GapAnalysisforServiceProviders
• Providedata,tools,andtemplatestoCSUsforRole
Mapping
Stakeholder
Engagement
• FocusGroups
• KeyStakeholderInterviews
Communication
• FYISessionsNewsletters
• MessagesTrainingInvitations/Availability
Notifications
Training
• PlanCoordinateTrainingforServiceProvidersServiceConsumers
• RedesigntheSoftwareDeveloperTrainingProgram
(SDTP)
KeyProcesses:ReleaseMethodologyDiagram
Initialize
Release
Release
Approval
(ByService)
Configure
Build
OperationalReadiness
(ByService)QualityAssurance
(ByService)
Candidate
Approval
(ByService)
Implementation
Post-Implementation
10
KeyProcesses:ServiceDeploymentMethodology
Identify
ServiceCapacity
Management
Acquire
Prepare
DefineOperational
Process
DefineInstitutionalizationProcess
Deploy
EarlyAdopter
Implementation
Sunset
11
KeyProcesses:AlphaUsers
• EarlyServiceConsumersthathaveabusinessneedtobeginearlyuseofservice
• Serviceisnotyetdeployednorfullysupported:
– Trainingmayormaynotbeavailable
– Incomplete/unstableenvironments
– “BestEffort”supportmodel
– Effortmaturesovertimeandservicenearsdeploymentreadiness
• ReconfigurationorRefactoringmaybeneededasprocessesandstandardsaredefined
• Requiredtocollaborate,providefeedbackandworkcloselywithServiceOwner
12
NextSteps:
MajorUpcomingDeliverables
NameStart
TAIBegins05/2015
TAIOrganiza>onalChangeManagementStrategy06/2015
TAIStakeholderManagementStrategy06/2015
ServiceDeploymentPlaybook06/2015
ReleaseManagementPlaybook06/2015
TAIProjectPlan06/2015
TAIOrganiza>onDesignStrategy07/2015
ReleaseDeploymentTrainingforUT07/2015
ServiceDeploymentTrainingforUT07/2015
TAICommunica>onsStrategy07/2015
AppModOrgDesignToolkitforTAIReleaseI08/2015
TAITrainingStrategy08/2015
TAIServiceDesignPackage-‐EnterpriseServiceBus(ESB)08/2015
NextSteps:Release1
• Release1Implementationdate–01/2016
• Servicesinscope
– IaaS-ComputeandStorage
– IaaS-SystemAdministration
– ApplicationLifecycleManagement
• RequirementsManagement
• JamaProductPilot
– IntegrationServices
• EnterpriseServiceBus
• MessageService
• APIRegistry
14
Questions?
15
ProposingapilottoexploreleveragingthefullcapabilitiesofUTSystemOffice365licensing
Overview:
UTSystemOffice365licensingisinplaceforanumberoftoolswearenotcurrentlyleveraging.UTAustinpilotwouldprovidedatarelevanttoevaluatingthevalueandincrementallaborcosttodeployingthistoolsetacrosscampus.
Perspective:
TheMcCombsSchoolofBusinesshasalreadydeployedthesetoolsinaseparatetenant.
PerDavidBurns:
We’vebeenabletodeployLync,Yammer,andOneDriveatessentiallyzerocosttoourdepartment.TrainingisavailableinLynda.Comandthesoftwaredeploymentandlicensingistrivialtomanage.
ItmaybeusefultonotethatitisourunderstandingthatalloftheseenhancedOffice365toolsarealreadyinuseat:
-UTDallas:
-UTElPaso:
-UTSA:
-UTPanAmerican:
Opportunity:toleverageexistingproductivityandsoftwareinstallationsfromatrustedsource
Keycapabilitiesthatareenvisionedfortheevaluationwithinthepilotare:
1)Streamliningpersonalproductivitythrougharichersetofcollaborationanddocumentsharingtools,intheformofSkypeforBusinessandOneDrive.
a.EnterpriseInstantmessaging(EIM)andPresencearealsopartofthispackage.
i.TheEIMcapabilitiescouldhelpunifyadhocimplementationsofvarioustoolscurrentlydeployedaroundcampus.(includingJabber)
b.SinceOneDrivecanhostarichersetoffileformats,applicationssuchasOneDrivecan
beleveragedsignificantlymoreeffectively.
2)Furtherfacilitatingsoftwareinstallationsfromatrustedsource,toincludeperpetualupgradepathsviatheUTSystemportal.
a.ThisincludestheOfficeSuite(Word,Excel,PowerPoint)andmore…
i.outlook.office365.com/owa/utexas.edu,…
b.Includingenhancedcapabilities,suchas
a.OnlineversionsofOffice2013availableviathebrowseronmanydevicesforeasyfilesharingandediting
b.Office365nowsupportslargeremailmessages—upto150MB
a.
Scope:initialparticipants,yetopentothosewhoareinterestedandabletoself-support.
CSU,etc. / Contact / Comments:CockrellSchoolof
Engineering / BobGloyd / -chompingatthebittoleveragetheseadditionalcapabilitiesonmaincampusandatresearchfacilitiesatPRC,etc.
COLA / TimFackler / -improvebusinessprocessesusingthefullsetofdistributedMSstorage,content,andcollaborationtools
Communication / CharlesSoto / -justdeployedOfc365recentlyandgettingaskedaboutadditionalfunctionality.
JacksonSchoolof
Geosciences / JeffreyTyLehman / -enhancedcommunicationtoolswouldbeimmediatelyusefulforthem,includingPRC.
Law / MikeHarvey / -“Musthaveit”chancetoupgradefunctionality,in
particulardesireforimprovedcommunicationtools.
LBJSchoolofPublic
Affairs / CarenTroutman / -collaborationanddocumentsharingespeciallytosupportimprovedandstreamlinedbusinessprocesses
Libraries / ChristianCarter / -10campusbuildings,PRCandMarineScienceInstituteinPortAransas.
McCombsSchoolof
Business / DavidBurns / - / alreadyhasthesetoolsdeployedinaseparatetenant.
-willingtoengageinatransformativecampusendeavor.
Technology
Resources / RoyRuiz / -especiallyinterestedinadditionalsoftwarelicensingoptions.
ITSSystemswouldcertainlyneedtobeafacilitatingpartneronthisprojectandarewelcomedtobeaparticipant.Theiroverhead,insupportofthisUTSystem/Cloudservice,isexpectedtobeminimal. However,ifunitsarecontractingITsupportthroughMITSorATS,thesecorrespondingsupportorganizationswouldbeappropriatelyengagedtosupporttheaspirationsoftheircustomers.
Timeline:nominallyoneyear,initiatinginJune2015andcommunicatingresultswhenevertheAICwouldlike,withfinalrecommendationsintheSummerof2016.
Otherfactors:
- Thispilotisintendedtobeaprecursortomakingthesecapabilitiesavailabletoanyunitthatchoosestoleveragethem,withthegoalofmakingtheseservicesshovelreadyforthecampusatlarge.
- NominallyallofthecurrentlyidentifiedpartnersarehighlymanageddesktopenvironmentsthatcandeploythesoftwareandtrainuserswithoutassistancefromITS.
- OncetheproductisavailableforpilotunitsandourITstaffcantestfunctionalityandintegrationwithOffice
365andAD,wewillstartanopen-endedpilottodemonstrateboththeutilityofthesoftwareforourbusinessesandthesupportrequirements.
- Pilotunitswilldocumentsupportcostsfortheaddedfeatures.
RequesttoAIC:
EndorseaTaskForcetoexplore/exercisethesetoolsoverthecomingyear.Limitedsupportneededfrom
ITSotherthanenablingcapabilitiesforselectunits.BobGloydwillleadandreportfindingsbacktoAIC.