I. Match the Words to the Right Explanations

练习参考答案

PART I Receiving Service 接待服务

Unit 1 At the Airport 机场接人

Situation 1

I. Match the words to the right explanations.

1. B 2. A 3. D 4. E 5. C

II．Complete the dialogue.

1. Are you

2. You must come from ERT Company

3. Glad / Pleased to see you

4. How was your flight 5. Let me help you with your luggage

6. We’ll take the lift to the parking lot.

III. Make up a conversation according to the situation and role-play it.

(略)

Situation 2

I. Match the words to the right explanations.

1. C 2. E 3. B 4. D 5. A

II．Complete the dialogue.

1. Is this your first time to Beijing

2. How long did you stay

3. I was told you had my itinerary

4. Here it is

5. How does the schedule sound to you

6. That doesn’t look too stressful

7. If you have any problem, just let me know

III. Make up a conversation according to the situation and role-play it.

(略)

Unit 2 Checking in the Hotel 办理宾馆入住

Situation 1

Ⅰ. Fill in the blanks with the correct form of the words giving.

1. reserve/book 2. registration 3. lobby 4. postpone 5. suite 6.credit card, travelling check

Ⅱ. Put the following sentences into English.

I reserved a suite a week ago, from Sept. 2nd to Sept.5th.
The Reception desk is over there, come along please.
Could I see your passport, please.
Your room has been reserved.
Would you mind filling in the registration form?

Situation 2

Ⅰ. Fill in the blanks with the correct form of the words giving.

1. respectively 2. adjuster 3. faces commands 4 .equipped 5. exit

Ⅱ. Put the following sentences into English.

May I help you with your baggage?
The room faces south. It’s very cozy.
The hot water supply is round the clock.
The hotel is equipped with wireless network system
The extension number is the same as your room number.
If you need more help, please dial 8 or press the button over there.

III．Make up a conversation according to the situation and role-play it.

（略）

Situation 3

I. Make up a conversation according to the situation and role-play it.

（略）

II. Go to a five or four-star hotel in your city to learn how to check in a hotel in English. Then make up a dialogue.

（略）

Unit 3 Accompanying Guests to the Restaurant

陪同客人到餐馆用餐

Situation 1

I. Fill in the blanks with the correct form of the words and phrases given below.

1. western 2. invited 3. prefer 4. far 5. delicious

II. Join the words together into a sentence in their proper forms.

1. What would you like to have, tea or coffee

2. I prefer chicken to beef. (I prefer beef to chicken.)

3. Are you on a special diet

4. Everything is ok but fast food

III. Make up a conversation according to the situation and role-play it.

(略)

Situation 2

I. Fill in the blanks with the correct form of the words and phrases given below.

1. major 2. recommend 3. famous 4. cuisine 5. menu

II. Complete the dialogue with the sentences given.

1. C 2. B 3. D 4. A

III. Make up a conversation according to the situation and role-play it.

(略)

Situation 3

I. Fill in the blanks with the correct form of the words and phrases given below.

1.various 2. different 3. fatigue 4. eliminate 5. health

II. Make up sentences with the given words.

1. Chinese tea is different from western tea (Western tea is different from chinese tea)

2. There are various kinds of tea

3. We should pay much attention to our health

4. Most of the white-collar staff have chronic fatigue

III. Make up a conversation according to the situation and role-play it.

(略)

Situation 4

I. Fill in the chart with the names of the western food.

（略）

II. Complete the dialogue.

1. D 2. C 3. B 4. E 5. A

III. Make up a conversation according to the situation and role-play it.

(略)

Unit 4 Accompanying Guests to the Store陪同购物

Situation 1

I. Match the words to the right explanations.

1.B 2.E 3.A 4.D 5.C

II．Translate the sentences into English.

1. we can go to the nearby supermarket to get these daily goods.

2. It opens from 9:00 a.m. to 9 p.m.

3. Don’t forget to take a shopping bag.

4. He rolled the trolley to the cashier.

5. Can I pay by credit card?

III. Make up a conversation according to the situation and role-play it.

（略）

Situation 2

I. Match the words to the right explanations.

1.B 2.C 3.A 4.E 5.D

II．Translate the sentences into English.

1. I’d like to have a look at Qipao..

2. This Qipao suits you.

3. Please take care of my bag.

4. This one is a bit tighter. A larger size will be better.

5. The cashier is in front of the sports clothes counter.

6. Keep this invoice. When necessary, you can get refund with it.

III. Make up a conversation according to the situation and role-play it.

（略）

Situation 3

I. Match the words to the right explanations.

1.B 2.E 3.D 4.A 5.C

II．Translate the sentences into English.

1. On which floor are the handicrafts sold? They should be on the fourthfloor. Let's take the escalator.

2. It is a kind of traditional handicraft known as “Jingtai Blue” in Chinese.

3. Let me ask about the price.

4. I ’ m crazy about the unique color.

5. Take care. It’s easily broken.

6. Please wrap the tea set up nicely.

III. Make up a conversation according to the situation and role-play it.

（略）

Unit 5 Accompanying Guests to the Gym陪同健身

Situation 1

I. Write out the words according to the pictures and divide them into two groups

1.baseball 2.golf 3.gym 4.coffee 5.jogging 6.yoga

7.wine 8. tea 9.fruit 10.cake 11.hamburger 12.cigarette

有益健康的：baseball golf gym jogging yoga tea fruit

无益健康的：coffee wine cake hamburger cigarette

II. Choose the right sentence to complete the conversation and read it loudly withyour partner.

B D C A E

III. Read it loudly with your partner and make up a similar dialogue.（略）

Situation 2

I. Match the words with its right explanation and fill in the blanks with the right words.

a == B b == C c == D d == A

1.c 2. b 3. a 4. d.

II. Translate the following sentences into English.

You are always vigorous.
Moderate-intensity physical activity for at least 30 minutes three days a week will improve your health greatly.
What do you do to keep fit？
Practicing Yoga over time makes us more attuned to natural cycles.

III．Fill in the blanks with the right phrases.

B A CＤ

IV．Make up a dialogue according to the following questions and role-play it.（略）

Situation 3

I. Fill in the blanks according to the Chinese meanings.

ｆacility b elly dance

ｄumbbell membership card

ｃｏｕｎｔｅｒ form

ｆorm out receptionist

II. Translate the following sentences into Chinese.

１．我想了解一下有关会员卡的事。

２．你有什么减肥的建议吗？

３．你们有什么锻炼设备？

４．您能告诉我怎样使用这设备吗？

５．用这会员卡我能多久来一次？

６．这卡用一次合多少钱？

III. Translate the following sentences into English

1. We offer various kinds of services.

2. We have some specific classes such as yoga, Pilates, belly dance and so on.

3. You can choose any class according to your own preference.

4. Monthly card is five hundred RMB．

5. What are your hours?

6. The weekend is our busiest time.

7. Please form out the form and I’ll find a consultant for you. He will contact you.

IV．Make up a conversation according to the situation and role-play it.（略）

PART Ⅱ Office Affairs

Unit 1 At the Front Desk 前台服务

Situation 1

I．Match the words to the right explanations.

1.D 2.E 3.A 4.B 5.C

II. Complete the dialogues according to the lesson.

May I help you? /Have you made an appointment? /schedule/wait a moment/Do you want something to drink? /This way

III. Make up a conversation according to the situation and role-play it.

（略）

Situation 2

I．Match the words to the right explanations.

1.C 2.D 3.A 4.E 5.B

II. Complete the dialogues with the phrases given.

Welcome to our company/ Of course/ Research and Development Department/ Sales Department/ You’re welcome

III．Make up a conversation according to the situation and role-play it.

（略）

Situation 3

I. Match the words to the definitions.

1.D 2.E 3.A 4.C 5.B

II. Match the sentences with the same meaning in Column A and Column B.

1.C 2.D 3.A 4.B

III．Make up a conversation according to the situation and role-play it.

（略）

Situation 4

I. Fill in the blank with the correct form of the words and phrases given below.

1. copies 2.confirmed 3. duplicating machine 4. in all 5. department

II. Discuss with your partner and correct the wrong information.

1. The secretary can not give the document to anyone who needed without permission. Especially the confidential one.

2. The secretary doesn’t have the right to decide when to send the file to the department. The secretary should obey the order of the leaders.

III. Make up a conversation according to the situation and role-play it.

（略）

Unit 2 At the Office 在办公室

Situation 1

I. Match the words to the right explanations。

1.B 2.C 3.A 4.E 5.D

II. Put the items in the box under the most suitable heading.

What do you need in an office?

Essential / Quite important / Not important
typewriter / desk / pictures
computer / coffee machine / plants
fax machine / notice board / clock
telephone / drinks machine / radio
filing cabinet / exercise book / television
photocopier / bookcase
armchair
table

III. Make up a conversation according to the situation and role-play it.

（略）

Situation 2

I. Match the words to the right explanations.

1.C 2.A 3.E 4.B 5.D

II. Complete the dialogues according to the lesson.

1. May I help you? /can I help you? / What can I do for you?

2. All invoices and receipts are here. / Here are all theinvoices and receipts.

3. I’ve done it. / I’ve stuck all the invoices and receipts on the back of the list.

4. When could I get the money?

III. Make up a conversation according to the situation and role-play it.

（略）

Situation 3

I. Fill in the blanks with the correct form of the words given below.

1.quantity 2.label 3.stationeries 4.supply 5.articles

II. Replace the underlined parts with the given words.

1. write your name 2. the matter 3. to be copied 4. quickly 5. run out

III. Make up a conversation according to the situation and role-play it.

（略）

Situation 4

I. Fill in the blanks with the correct form of the words given below.

1.look up 2.safe 3.file 4.safe 5.file 6.arranged/has arranged 7.confidential

II. Translate the following sentences into English

1.Please file the documents of the case.

2.Keep the documents in each file in chronological order.

3.Would you like me to check again in other files?

4.You should make some card indexes in order to be convenient for looking up.

5.I haven’t found the files you need.

III. Make up conversations according to the situations and role-play it.

（略）

Situation 5

I. Fill in the blank with the correct form of the words given below.

1.password 2.mail 3.secret 4.express 5. registered

II. Act out the following dialogues in pairs. （略）

III. Make up a conversation according to the situation and role-play it.

（略）

UNIT 3 Using the Telephone 使用电话

Situation 1

I. Complete the dialogues

Dialogue (1)

May I speak to your manager?

He is talking with a client now.

Then I’ll just leave a message.

I’ll give him the message when he is in.

Dialogue (2)

（1）May I ask who you are calling?

（2）speak to Miss Tang form HRD.

（3）May I ask who’s that speaking?

（4）This is Sophie speaking.

（5）Could you spell your name?

（6）All right. I’ll transfer your call right now.

II. Translate the following sentences into English:

1. Who is speaking please?

2. I’ll transfer you to the extension.

3. I’ll put you through to his office.

4. He’s out for lunch.

5. He is in a meeting.

6. Mr. Brown is on holiday.

7. Ms Green is greeting the customers.

8. Mr. Lee is on another line right now.

9. There’s no one called that there.

10. I’ll see if he is in.

Situation 2

I. Dialogue

（1）speak （2）please （3）May （4）calling

（5）This is （6）How （7）hold （8）put

II. Translate the following sentences into English:

1. I’d like to speak with Mr. Gray.

2. Can I speak to Anne please?

3. Is Mr.Gray in /available now?

4. Can you connect me to extension 01?

III. Make up a conversation according to the situation and role-play it.

（略）

IV. Work with your partner; try to summarize the procedures of making a telephone call.（略）

Situation 3

I. Translate the following sentences into English:

1. Could I leave a message?

2. Could you please take a message for me?

3. Could you please return my call as soon as possible? My number is 88563626.

4. Could you please repeat that?

5. Can you speak more slowly please?

6. Let me repeat that just to make sure.

7. I’ll make sure she gets the message.

8. I need to talk to him personally.

II. Write down a telephone message according to the conversation:

The ERT Company
TELEPHONE MESSAGE
Please call back
Will call again
Urgent
To :Mr. Morning
From: Linda
Message: Linda wants you to go to her birthday party this evening. So when you come back, give her a call earlier this afternoon.
Tel. No._6774373_
Date: June , 14th_ Time_8:00am_
Received by _Joan___

III. Role-play

（略）

Unit 4 Dealing with Interpersonal Relationships

处理人际关系

Situation 1

I. Fill in the blanks with the words given.

1. work 2. type / write 3. fax 4. telephone / fax 5. write

II．Rewrite the sentences according to the model in the box.

1. give him 2. send her 3. write them 4. read them 5. fax her

III. Make up conversations according to the situation and role-play them.

（略）

Situation 2

I. Match the word to its definition.

1. c 2. a 3. b 4. e 5. d

II. Make requests with can, could, may and might and then give responses.