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A. HOW DO I ORDER MY TEXTBOOKS?
There are four simple ways to order your textbooks:
- Order quickly, conveniently, and securely online, 24 hours a day, via our web site: Save time, order online! [Instructions for placing an online order for textbooks are available at the bottom of this sheet.]
- Order via fax using the attached order form. Our fax number is (310) 217-0293.
- Order via mail using the attached order form. Our mailing address is:
University Bookstore
Attn: Mail Orders
Loker Student Union
1000 East Victoria Street
Carson, CA 90747
U.S.A.
- Order via phone by calling the University Bookstore at (310) 243-3829 or toll-free at (866) 342-5943. Just give us your course information and we’ll let you know what materials are required, as well as their respective costs. The books must be in stock to order over the phone, credit card information must be destroyed once the order is rung in the register.
Local students may shop at the University Bookstore located in the Loker University Student Union.
B. PAYMENT INFORMATION
■ CREDIT CARDS
- We accept Visa, MasterCard, American Express, and Discover.
Note: If there are any credit card problems, we will contact you, usually via e-mail. Please do not provide any credit card information via e-mail.
■ MONEY ORDERS / CHECKS
1.If you are ordering by mail and prefer to use a check or money order (in U.S. dollars), please make the check or money order payable to the University Bookstore (Note: Please call for price & availability prior to sending a check or money order).
2.Customer name and bank must be imprinted on check.
3.Please include driver’s license number and expiration date on check.
4.Please include tax & shipping costs where applicable.
5.There will be a service charge for all checks returned from the bank.
C. SHIPPING CHARGES AND METHODS
■ CONTINENTAL U.S., ALASKA, & HAWAII
Note: For shipments to Alaska & Hawaii, FedEx Next Day Air or FedEx 2nd Day Air are the only available shipping methods. FedEx Ground is not a shipping option to either of these two states.
SHIPPING/HANDLING [shipped via FedEx (Federal Express)]
■ MILITARY ADDRESSES (APO/FPO)
- Items will be shipped using USPS Priority Mail to the destination zip code. If specified by the customer, packages can also be shipped using USPS Express Mail.
- Shipments sent via USPS Priority Mail or USPS Express Mail are not traceable.
■ INTERNATIONAL
1.Due to the high shipping costs associated with shipping items overseas via FedEx, all international orders are sent via USPS (United States Postal Service).
2.International shipments will be charged based on weight of shipment and destination.
3.A valid e-mail account is required to contact customers for approval of shipping charges.
4.International shipments may be subject to customs delays.
5.The customer is responsible for all import taxes, duties, etc.
6.Shipping prices, methods, and delivery times are taken from the USPS web site at ( and are all subject to change.
7.Packages that are sent via USPS Global Express are traceable at
8.USPS offers the following services:
■ SHIPPING INFORMATION
1.We ship via FedEx (Federal Express).
2.A street address and zip code are required by FedEx.
3.FedEx does not deliver to P.O. Boxes or APO/FPO addresses.
4.FedEx does not deliver on the weekends or on holidays.
5.Packages that are sent via FedEx are traceable at
6.For information regarding FedEx (Federal Express), please visit
7.For information regarding USPS (United States Postal Service), please visit
8.Orders are processed and shipped Monday through Friday during business hours only. Orders are not processed or shipped during the weekend, furlough days (3 Fridays per month) or on holidays.
9.FedEx comes to the University Bookstore once a day (Monday through Friday). If an order is placed after FedEx has picked up for the day, the earliest it will be shipped is the next business day. This applies to all orders placed on either Friday or the business day before a holiday.
10.FedEx 2nd Day Air and FedEx Next Day Air orders are subject to the same 1-2 business days processing time as all other orders.
11.TAX NOTE: Our store is operated by Follett Higher Education Group, which operates 700+ stores across the U.S. Therefore, in accordance with state tax laws, we are required to collect sales tax on all textbooks based on the state to which the order is being shipped. If you are unsure of the tax rate for your state, please contact or you can call us with your city, state, & zip code so that we can determine your sales tax. Some states also charge tax on shipping & handling.
D. STORE HOURS AND CONTACT INFORMATION
Regular Business Hours:
Monday - Thursday 7:30 AM – 7:30 PM (PST)Phone: (310) 243-3829
Friday 7:30 AM - 2:00 PM (PST) Toll Free: (866) 342-5943
Saturday 10:00 AM - 2:00 PM (PST)E-mail:
Store hours vary during winter and summer terms.
E. INFORMATION ABOUT YOUR ORDER
PROCESSING:
1.Processing time for ALL orders (FedEx Ground, FedEx 2nd Day AirFedEx Next Day Air) (excluding international orders) is 1-2 business days.
2.FedEx comes to the University Bookstore once a day (Monday through Friday), normally between the hours of 10:00 AM and 1:00 PM (PST). If an order is placed after FedEx has picked up for the day, the earliest it will be shipped is the next business day. If an order is placed after FedEx has picked up on either Friday or the business day before a holiday, the order will not be shipped until the next business day at the earliest.
3.Orders are processed and shipped Monday through Friday during business hours only. Orders are not processed or shipped during the weekend or on holidays.
COURSE LISTINGS INFORMATION & OTHER PERTINENT INFORMATION
1.Prices are subject to change.
2.Books are shipped based on in-store availability.
3.Used books are available in limited quantities. In certain cases, new books may also be available in limited quantities.
4.Please keep your receipt. It will be necessary for all returns and exchanges.
5.Do not write in or soil your book if you plan to exchange it. We reserve the right to pass judgment on the condition of returned items.
6.Defective items will be replaced at once.
7.Please provide a valid e-mail address and phone number so we can reach you, if necessary.
8.If you order online & did not receive a confirmation number and a confirmation email, your order did not go through.
9.Online textbook/course listings are kept as current as possible. However, both courses and the textbooks assigned to them are subject to change without notice. If you have any questions regarding your course or course materials, please contact the instructor (or department) directly and/or acquire a copy of your class syllabus before placing your order (this should help to eliminate any wrong course materials being ordered).
10.ALL course/textbook information on our website is provided by the instructor and/or department. The bookstore does not choose what classes are being offered or which books a particular class is using. Every effort is made to present you with the correct textbook/course information on our website. However, omissions, oversights, and/or last minute changes by an instructor or department are beyond the bookstore’s control.
11.Please review your order prior to submitting it and upon receipt of your order. We will be happy to correct any errors on our part.
12.Please make sure you have ordered the correct books for the correct campus and term/semester.
13.We can special order almost any book even if it has not been ordered for a class. NOTE: Special orders must be paid in full when placed and are non-refundable. Items take approximately 7-10 days to reach the bookstore, depending on the availability of stock at the publisher.
14.ALL orders are fulfilled from the on-campus bookstore. Your credit card will not be charged until we pull the books for your order and process them via our in-store order fulfillment system. You will not be charged for books that are on backorder and/or are not in stock.
15.Our new textbook system includes perpetual inventory and communicates current inventory levels to our online ordering system once an hour. Therefore, if we sell out of an item, it will not be available for order on our website. However, there are occasions (especially during the first week of classes) where, due to the large number of sales and the lag time between the updating of inventory levels between the two systems, someone may be able to place an online order for an item for which we have sold out. In these rare instances, the out of stock items will be cancelled off of the order.
16.TAX NOTE: Our store is operated by Follett Higher Education Group, which operates 700+ stores across the U.S. Therefore, in accordance with state tax laws, we are required to collect sales tax on all textbooks based on the state to which the order is being shipped. If you are unsure of the tax rate for your state, please contact or you can call us with your city, state, & zip code so that we can determine your sales tax. Some states also charge tax on shipping & handling.
BACKORDERS:
1.Books that are on backorder will be shipped as they become available, unless you indicate otherwise.
2.Your credit card account will not be charged for a backordered item until the item is in stock and processed for shipment.
3.If you no longer need a book that is on backorder, please let us know and we will cancel it off of your order.
TRACKING AND STATUS INFORMATION:
1.You may check the status of your order by accessing your order online at ALL mail orders, fax orders and phone orders are now entered into our online order fulfillment system so that you can access them online as you would your online order. Please call for your order number if you placed your order via mail, fax or phone and we will be glad to provide it to you so that you may track your order status online.
2.The status information is as follows: New: Order not yet viewed by the store. In Process: Order viewed & processing of order in progress. Backordered: An item(s) on the order is currently out of stock. Fulfilled: Order has been completed and all available items have been shipped (or our ready for pick-up).
DO NOT SUBSTITUTE ORDERS:
If you specify Do Not Substitute when requesting used/new items, we will fulfill as much of the order as we can without substituting. If any of the items ordered are not available in the condition requested, these items will be cancelled off of the order. If none of the items on the order are available in the condition requested, the entire order will be cancelled. If you re-submit an order for the cancelled items and specify Substitute, we will ship the items to you in whatever condition (new/used) they are available.
CANCELLATIONS:
If you would like to cancel your order, please contact us as soon as possible. If we have already shipped out your order, you can still return the items to us; however, we will not be responsible for any shipping costs associated with the return.
F. TEXTBOOK RETURN INFORMATION
Textbook returns are gladly accepted. Please observe the following policies, when returning textbooks:
ONLINE ORDERS:
1.ALL returns must include a receipt or copy of the packing list.
2.A full refund will be given within 2 weeks (10 business days) of purchase, minus shipping costs. For summer/winter intensive courses, a full refund will be given within 1 week (5 business days) of purchase, minus shipping costs.
3.A full refund will also be given within 30 calendar days of the start of classes with a current drop slip or proof that you are no longer registered for the class, minus shipping costs. This option is not available for summer/winter intensive courses.
4.NO RETURNS will be accepted after 30 days of purchase. For summer/winter intensive courses, no returns will be accepted after 1 week of purchase. If items are returned to us after the return deadline has passed you will be contacted to see if you want the books returned to you (at your expense), submitted for buyback or discarded.
5.After the 12th week of classes, no textbook returns are allowed.
6.There are NO refundson shipping/handling charges.
7.All items must be returned in their original condition (this includes shrink-wrapped items). There must be no missing page(s)/water damage/highlighting/markings, etc. Any additional materials that came with the book(s) must be included such as CDs, inserts, workbooks, etc.
8.Pack book(s) securely and seal the box/envelope securely with packaging tape, as we are not responsible for items that are damaged in shipping while being returned to us.
9.Please use either the Textbook Return Form included with the original shipment or the return section and label of the packing slip sent with the original order.
10.For your protection, use a traceable shipping service such as UPS or FedEx.
11.The address to return books is:
University Bookstore
Attn: Textbook Returns
Loker Student Union
1000 East Victoria Street
Carson, CA 90747
U.S.A.
IN-STORE:
1.Original receipt is required for ALL returns.
2.A full refund will be given within 10 calendar days of the start of classes or within 2 days of purchase (if purchased thereafter), minus shipping costs (if applicable). For summer/winter intensive courses, a full refund will be given within 7 calendar days of the start of classes or within 2 days of purchase (if purchased thereafter), minus shipping costs (if applicable).
3.A full refund will also be given within 30 calendar days of the start of classes with a current drop slip or proof that you are no longer registered for the class, minus shipping costs (if applicable). This option is not available for summer/winter intensive courses.
4.All items must be returned in their original condition (this includes shrink-wrapped items). There must be no missing page(s)/water damage/highlighting/markings, etc. Any additional materials that came with the book(s) must be included such as CDs, inserts, workbooks, etc.
5.After the 12th week of classes, no textbook returns are allowed.
G. BUYBACK INFORMATION
PLEASE CONTACT US (BY E-MAIL) PRIOR TO SENDING ANY ITEMS.
FOR ANY ITEMS SENT TO THE BOOKSTORE WITHOUT PRIOR E-MAIL CONTACT, THE BOOKSTORE WILL PROCESS THE BOOKS FOR BUYBACK, REGARDLESS OF THE BUYBACK VALUE OF THE TEXTBOOKS. YOU WILL NOT BE CONTACTED.
The University Bookstore buys back textbooks year round. If the bookstore has a current order from a faculty member for the upcoming semester(s), fifty (50) percent of the purchase price will be paid for books in re-salable condition, provided the current on-hand quantities of the book(s) do not exceed the quantities needed for the upcoming semester(s).
National market value will be paid for books in re-salable condition that are not needed by the bookstore but are current at other schools. National market value generally ranges from one (1) to thirty (30) percent of the purchase price of the textbook.
For a price quote, please e-mail us at with the following information PRIOR to sending any items:
- Author
- Title
- Edition
- ISBN (either the 10 or 13 digit number found under the barcode on the back of most textbooks [or on the copyright page])
- Textbook Condition (state whether the book was purchased new or used)
1.You must mail your books to us within five days of the price quote.
2.Pack book(s) securely and seal the box/envelope securely with packaging tape, as we are not responsible for items that are damaged in shipping while being returned to us.
3.For your protection, use a traceable shipping service such as UPS or FedEx.
4.Buyback prices are subject to change.
5.All items must be returned in their original condition (this includes shrink-wrapped items). There must be no missing page(s)/water damage/highlighting/markings, etc. Any additional materials that came with the book(s) must be included such as CDs, inserts, workbooks, etc.
6.Books returned to us for buyback with no value will be discarded and will not be returned to the student.
7.Once your buyback is processed, a check will be sent to you. Please allow 4-8 weeks for receipt of the check.
8.Buyback service is also available year round for local, in-store customers.
9.Please include the Textbook Buyback Form included with the original shipment of books and a copy of the e-mailed price quote that we sent to you.