Human Rights in Healthcare: Launch Event. Wednesday 21st November 2012

Feedback

The event was attended by 115 people. About a third completed feedback forms.

Good / O.K. / Poor
Venue / Food / Refreshments / 36 / 6 / 4
Additional Comments:
  • Venue good
  • Poor signage. No water on table – basic human rights.
  • Poor signage and petty things like wouldn’t provide knifes or water
  • Room/venue good. Food and table contents poor.
  • Could have been more salad and water
  • Venue good. Would have liked a knife! More salad items/green salad. Also I think should have been water on all tables at lunch and on conference tables
  • Service excellent. Could have done with a sweet
  • Excellent venue. Food average. Tea not hot enough.
  • A good venue although initially awkward to find with no signposting.
  • Venue was really good – water should have been made freely available (as well as tea and coffee) – insufficient lunch (everything running out/being “rationed”
  • Venue hot
  • Disappointed that venue did not address my dietary requirements despite being made aware prior to the event
  • Poor signposting
  • Let down slightly by small issues namely poor signage; no water on table, no papers or pencils, access to workshops for setting up very difficult, very difficult to access Aintree staff
  • Directions around the venue could have been better

Introduction / 41 / 1 / 0
Additional Comments:
Very good
The State of Human Rights in Health and Social Care / 32 / 9 / 1
Additional Comments:
The Human Rights in Healthcare Programme / 34 / 6 / 1
Additional Comments:
  • Excellent

Film – A Day in the Life of Mersey Care NHS Trust / 38 / 3 / 0
Additional Comments:
  • Excellent

Workshop1: A Human Rights Based Approach to Participation / 6 / 2 / 0
  • Excellent
The key points addressed were:
  • Service user and carer involvement is not only the right thing to do, but it benefits the service and the health and well being of service users and carers
  • It is positive to devolve the role of the service user and carer lead role through the service and not have it centralised
  • Involve service users and carers in staff induction
  • Nothing like this in East Lancs, its back in the dark ages
  • Concerns about future financial pressures
  • Services are not very good at measuring/demonstrating the clinical outcomes of service user and carer involvement

Workshop 2: Putting Human Rights at the Heart of Hydration and Nutrition / 7 / 4 / 0
Additional Comments:
The key points addressed were:
  • Very positive feedback and interest in the tests of change and results
  • Discussion around whether the toolkit could be adapted for mental health settings and other sectors eg care homes
  • Training identified as a key element – discussions around newly qualified staff, their confidence and knowledge of nursing orders for healthcare support workers.

Workshop 3: Keeping Me Safe and Well / 6 / 1 / 0
Additional Comments:
Workshop 4: The FREDA Challenge / 9 / 0 / 0
Additional Comments:
  • Excellent
  • Excellent
  • Excellent
  • Very good
The key points addressed were:
  • The FREDA Challenge board game was co-produced by staff and service users from the Learning Disability Service in Mersey care. It is a fun way to learn about human rights – this was confirmed by workshop attendees.
  • A large scale version of the game was developed for use in the workshop so that attendees could play the game. Participants felt that the larger version had a lot of scope for use on inpatient wards, and could be even more accessible than the smaller version
  • The original board game has undergone one evaluation phase, and the new prototype was launched at the workshop. This prototype will now also be evaluated, to ensure maximum accessibility and learning about human rights.

Workshop 5: A Human Rights Based Approach to Evaluating Services for Older People (Sunderland) / 5 / 3 / 2
Additional Comments:
  • Excellent
The main points addressed were:
  • The importance of communication from a non biased person undertaking the human rights survey. This has allowed many people to understand all the aspects of care for patients suffering from many different complaints.
  • The evaluation tool was well received. All the people who used knew how to use and though it necessary to ensure correct action was taken
  • Finally, the range of questions used in the survey was also commented on in a positive way. This allowed the survey to be used not only in a hospital setting but also in a PCT or care home setting.
Because some of the volunteers who had carried out the survey and had first hand experience of the questions and answers, were in the workshop, this enabled excellent and true feedback to the healthcare professionals in the workshop.
Workshop 6: A Human Rights Based Approach to Quality of Life for Older People / 16 / 0 / 0
Additional Comments:
* Excellent
The key points addressed in the morning workshop were:
  • How to effectively embed a human rights based approach into a dementia service
  • How a human rights based approach may help make changes in a “one policy fits all” culture – particularly on in patient dementia wards
  • How a human rights based approach complements/conflicts with the mental health legislation eg mental health act, DOLS, mental capacity act
The key points addressed in the afternoon workshop were:
  • The applicability of the assessment to other settings eg community, residential home, learning disability services
  • Acknowledgement that some of the decision staff are faced with on a day to day basis are extremely complex and this assessment and this approach may provide staff with a more robust framework in making decisions
  • Interest in practical applicability of the assessment tool

Workshop 7: A Human Rights Based Approach to the Mental Capacity Act / 5 / 2 / 0
Additional Comments:
* Excellent
Workshop 8: Human Rights at the Heart of Commissioning / 6 / 2 / 0
Additional Comments:
The key points addressed in the morning workshop were:
  • The need for better guidance and examples of how service specifications are enabling providers to model desired practices and behaviours, for example, investing in their workforce, and to require them to evidence how they will meet human rights delivery standards and outcomes
  • The need to better empower service users to understand and use human rights arguments to hold public authorities to account for their human rights performance and to improve service delivery
  • Better capture and sharing of how outcome-based human rights approaches are driving positive change – improved services and value for money
The key points addressed in the afternoon workshop were:
  • Improved understanding of service user need. JSNAs and the challenges of closing gaps in the evidence base and the importance of enforcing the specific duty to publish equality information
  • Better management of the way “shared” human rights principles are communicated, so as not to lose their relationship to human rights legislation and the statutory duty to protect and promote.
  • Contract management: the need for greater attention on the performance of contractors in delivering against human rights standards and outcomes

Film: The FREDA Fighters / 39 / 0 / 0
Additional Comments:
  • Excellent
  • Excellent
  • Excellent
  • Very good
  • Very powerful

Making the Case: Evaluating Human Rights Based Interventions / 26 / 3 / 0
Additional Comments:
Overall / 41 / 3 / 0
Additional Comments:
  • A really positive and useful event. Great discussion in our workshop and some helpful examples/suggestions to take away (workshop8). A great day.
  • Excellent conference – thought provoking and motivating
  • Very enjoyable and informative day, in particular workshop3.
  • Workshops and FREDA Fighters excellent- really inspirational projects being undertaken.
  • Well thought out presentations. I feel empowered. Good use of example. I think we need to pass the message on to persons in decision positions. The sun also came out for us.
  • Well structured event.
  • The FREDA Board is fantastic and a lot of resource should be put into seeking funding for it
  • Good day. Empowering human rights in aspect of care.
  • Excellent day, well organised and inspiring. Good fun too!
  • An excellent event, enjoyed DVDs, valuable resources provided. Stimulating and practical tools developed.
  • Excellent day. Thank you.
  • Very good and thought provoking.
  • Great event. Thank you.
  • Really enjoyed the day – thanks.
  • A good day. Learnt so much and plenty to read up on.
  • A good event.
  • Excellent conference and content.
  • Excellent.
  • Excellent. One of the best conferences I have been to where I feel I am walking away with knowledge and tools to help our organisation.
  • Excellent.
  • Very informative. Good opportunities for interaction.
  • Informative and interesting to see what other services are doing. Found the game useful to share the messages. Message of the human rights approach to participation also powerful and important to deliver to top level and other health service leaders.
  • Great day. Very thought provoking.
  • Informative day demonstrating importance of human rights and need for these to be at the fore. Would have liked more in depth discussion in workshops – more time in these – especially in workshop 7 and interplay between human rights and MCA.
  • A very good day, waiting for the next one to come along.
  • Fab day! Really enjoyed the whole day.
  • This was an excellent event rather than the “good” the rating allows. Thank you.
  • Thought provoking, interesting day. Powerful FREDA Fighters DVD.
  • Would have been v useful to have a list of delegates with contact details. But otherwise very good and interesting day. Many thanks.
  • Workshop 2 was good and interesting but outside my field.
  • Really enjoyable day, inspiring and motivating.
  • Excellent conference. Please repeat.
  • Excellent event, a great opportunity to share our positive experiences of being involved in this exciting project. A big thank you to Lindsey, Ellie and Alice for helping us on our journey over the last 12 months.

Feedback Human Rights in Healthcare Event November 2012