Training & Organizational Development
Human Resources Operational Evaluation
LEGAL REGULATIONS AND TRENDS
Is someone in the human resources department accountable for reviewing and communicating changes that may impact training policies and procedures?
______Yes ______No______1. Are training policies, procedures, and activities regularly reviewed to ensure compliance with applicable internal policies or legislation/regulations?
______Yes ______No______2. Is there a position in the human resources department accountable for managing all training and development activities?
______Yes ______NoTRAINING NEEDS IDENTIFICATION
______3. Are the Organization’s training needs regularly assessed?
______Yes ______No______4. What process is used to identify and plan the type of training and development programs that are needed or should be offered?
______Yes ______No______5. Who determines the training needs of an individual employee?
______Yes ______No______6. Are employee performance-to-objectives/standards used to identify individual training needs?
______Yes ______No______7. Are development objectives assigned to individual employees who are identified as replacements for other positions?
______Yes ______No______8. Are instruments such as tests, simulations, and assessment centers used to identify training needs?
______Yes ______No______9. Is the subject matter of training programs regularly reviewed with the managers of the areas for which the training is conducted?
______Yes ______NoTRAINING PROCUREMENT
______10. How are training courses obtained or developed?
TRAINING
______11. Is training offered in skills that are unique to the Organization?
______Yes ______No ______Not applicable______12. Is management or supervisory training offered?
______Yes ______No______13. Are the Organization’s employees made aware of available training programs?
______Yes ______No4
Training & Organizational Development
Human Resources Operational Evaluation
______14. Who conducts internal training programs? (Check all that apply)
______Internal training professionals______Externally contracted people (very limited)
______Internal operating people (may be departmentalized)
______Other
______No internal programs
______15. What types of internal delivery methods are used for training? (Check all that apply)
______Group training______Individual coaching
______Individual computer-based training
______Internet- or Web-based
______Rotational job assignments
______Other – external training (conferences/certifications/etc.
______16. Does the Organization have the necessary physical facilities dedicated for training?
______Yes ______No______17. Are external seminars and courses considered as training resources?
______Yes ______No (very limited)______18. Is a single position in the human resources department accountable for maintaining information on and for coordinating external courses and seminars?
______Yes ______No______19. Is a catalog of available Organization training programs published?
______Yes ______No______20. If your answer to the previous question was yes, is the catalog distributed throughout the Organization?
______Yes ______No N/ADEVELOPMENT
______21. Is an individual in the human resources department available to assist employees in preparing and implementing their development plans?
______Yes ______No______22. Does the human resources department provide career planning and career management assistance to employees?
Career planning ______Yes ______NoCareer management ______Yes ______No
Neither ______
______23. Has the human resources department identified logical job families, career ladders, and/or career paths with appropriate requirements?
______Yes ______No______24. If your answer to the previous question was yes, have these job families/career/ladders/career paths been communicated to appropriate employees and candidates?
______Yes ______No ______Do not have______25. Is training available for employees desiring to prepare for other positions in the Organization?
______Yes ______No______26. Are rotational assignments used to prepare employees identified as replacements for other positions?
______Yes ______No______27. Does the Organization offer a tuition reimbursement program?
______Yes ______Not organization wide______28. If your answer to the previous question was yes, what is eligible for reimbursement? (Check all that apply)
______Tuition______Books
______Laboratory fees
______Transportation
______Other
______29. Must the courses or course of study be related to the employee’s current job or the Organization’s activities to qualify for tuition reimbursement?
______Yes ______No______30. Is tuition reimbursement based on achieved grades?
______Yes ______NoEVALUATION
______31. Are the results of training programs continually monitored and evaluated?
______Yes ______No______32. Are follow-up reviews regularly conducted with managers of employees attending training programs to determine the results as reflected on the job?
______Yes ______No______33. Are the costs of training in each program regularly calculated?
______Yes ______No______34. Are the costs of training charged back to the departments of employees who have been trained?
______Yes ______No ______SometimesORGANIZATIONAL DEVELOPMENT
______35. Is an individual in the human resources department accountable for coordinating the organizational development activities of the Organization?
______Yes ______No______36. Does a position in the human resources department continually review current trends and techniques of organizational development?
______Yes ______No______37. Has the Organization defined its current culture?
______Yes ______No______38. Has the Organization defined its desired culture?
______Yes ______No______39. Are procedures in place to identify and resolve organizational conflicts between departments?
______Yes ______No______40. Are Organization and/or department meetings of employees encouraged?
______Yes______41. Has training been provided to the Organization’s managers in how to prepare for and conduct effective meetings?
______Yes ______No______42. Have employees been trained in the correct and effective use of voice mail and e-mail?
______Yes ______No______43. Does the Organization believe in providing quality customer service to both internal and external customers?
______Yes ______No______44. Have employees been provided training in improving the quality of customer service?
______Yes ______NoPERCEPTIONS
______45. On a 1–9 scale (1 = low, 5 = typical, 9 = high), how well do you think human resources is performing workforce training and development? 0 TO 1
____________46. On a 1–9 scale (1 = low, 5 = typical, 9 = high), how well do you think employees of the human resources department feel the department is performing workforce training and development? 0 TO 1
____________47. On a 1–9 scale (1 = low, 5 = typical, 9 = high), how well do you think the other employees/clients of the Organization feel the department is performing workforce training and development within the Organization? 0 TO 1
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