Mark T. Eister

4889 Nellrose Drive

Kennesaw, Georgia 30152

(770) 876-3982

;

Human Resource Management ▪ Organizational Development ▪ Military Strategic Planning

Diversified Management Professional with more than 15 years comprehensive experience in all aspects of Human Resource and Organizational Management. Skilled in organizational development and design, with primary focus on military education strategies.Excels in the interpretation, planning and organization of programs at the executive level. Can skillfully direct and administer special development programs for internal and external customers.

PROFESSIONAL PROFILE

Honorably discharged Veteran with 21 years of active service; achieved highest enlisted rank of Sergeant Major

Experienced in challenging and diverse international and inter-agency environments

RECENT EXPERIENCE

Director of Military Outreach ▪ Georgia Perimeter College and Georgia State University 2012 – present

  • Directs Military Outreach Program; highly sought for guidance in creating and developing military and veteran programs at institutions across the State and the Nation.
  • Leads a program at GPC/GSU that has been named ‘Veteran/Military Friendly’four straight years
  • Developed and maintainsa positive and productive relationship with branches of the military and related service agencies and maximizes opportunities that positively impact student growth.
  • Effectively leadsall military relations functions for the institution, to include departmental budgets and hiring and leading a team of seven professionals in support of all military strategies.
  • Serves as key leader of Student Affairs Leadership Team, effectively leading recruitment and retention efforts for military and other non-traditional students.
  • Led a Military Outreach Team that was awarded the GPC Student Success Award for 201, nominated for the USG Chancellor’s Customer Service Award for 2014 and the Leadership Award for 2015, and was awarded the Leadership Award in 2016.
  • Sought and was awarded numerous grants to expand the Military Outreach program across all six GPC campuses, with one grant exceeding $632,000.
  • Trained over 950 GPC staff and faculty members through the Green Zone military training program and trained hundreds more staff and faculty at numerous other colleges and universities.
  • Routinely invited as a consultant to colleges across the state and the nation, leading workshops and planning sessions for schools developing or expanding their veterans’ programs.
  • Developed the MVP (Mentoring Veterans Program), pairing new or struggling student veterans with staff and faculty Mentors.
  • Led efforts that resulted in GSU being selected as the only college in Georgia to participate in aUniversity of Michigan-sponsored peer-to-peer mentoring program.
  • Generates an inclusive college environment that addresses the unique needs of military students and their eligible family members.
  • Develops and implements effective and innovative policies, programs and procedures for military/veteran education while maintaining interface with military systems, such as CCAF-AI Portal, Tuition Assistance Program, and DegreeWorks.
  • Routinely invited to deliver highly professional presentations at conferences, seminars and symposiums, to include GACRAO, SACRAO, AACRAO, ACAP, NASPA, CCME and SECOME.
  • Plans, organizes and directs activities and programs related to military students to support their retention and graduation.
  • Assesses unique veteran needs and collaborates with other college departments to implement training and support strategies to increase military student success.

Mark T. Eister

Page 2

Program Manager▪ U.S. Army, Georgia 2009 – 2011

  • Managed comprehensive evaluations of 109 military organizations, ensuring total functional readiness.
  • Created innovative evaluation processes, refocusing the objectives of 650 military support teams nationwide.
  • Produced comprehensive reports and delivered expert presentations to senior management.
  • Collaborated with fellow senior military leadership to create, edit and update regulations, improving the training and development of thousands of employees.
  • Performed research andadvised executive leadership on practical solutions to complex problems.
  • Synchronized HR support and positively affectedover 4,300 personnel nationwide.

Operations and Senior Personnel Manager ▪ U.S. Army, South Korea 2007 – 2009

  • Managed all functions of a 58-member organization while supervising four support teams: Operations, Administration, Training, and Logistics.
  • Guidedstaff in the successful coordination and completion of 370 projects over 12-month period.
  • Produced personnel retention results of 171% of established goal.
  • Developed and improved organizational procedures to support a production demand increase of 45% over the previous year.
  • Conducted more than 50interviews whilepresiding over personnel decision panels.
  • Coordinated all technical, budgetary and scheduling requirements for the organization.

Senior Personnel Manager▪ U.S. Army, Virginia 2005 – 2006

  • Managed a 40-member organization.
  • Supervised three staff sections: Logistics, HR and Training.
  • Achieved rare “Outstanding” rating during Annual Organizational Review.
  • Commended by senior leaders for the ability to analyze complex problems, make difficult decisions, and recommend appropriate actions.
  • Promoted ahead of peers to the highest enlisted rank.
  • Selected to attend prestigious senior military leadership academy.

Operations and Personnel Manager ▪ U.S. Army, Hawaii and Afghanistan 2001 – 2005

  • Selected as Senior Manager of the Year from a field of over 2,200 candidates.
  • Supervised and directed 49-member military organization.
  • Guided an Administrative/HR staff to accomplish all tasks in the areas of promotions, retention, personnel actions, disciplinary actions, compensation and benefits, EO, awards, and evaluations.
  • Principal coordinator and supervisor of all training in preparation for two wartime deployments to Iraq and Afghanistan.
  • Led the organization in a warzone, resulting in total mission success with no loss or injury.
  • Guided and mentored subordinates in the performance of all organizational programs, enhancing all areas of operations while developing the growth of new leaders.

Administrative and Operations Supervisor▪U.S. Army,

Georgia, Germany, Washington and California 1990 – 2001

  • Received “Outstanding” ratings on all Administrative, Operations and Retention evaluations.
  • Presented with the Annual Retention Award for routinely exceeding goals.
  • Created Recruiting Guide that was adopted as the model for an entire military occupational field.
  • Routinely served as trusted advisor to senior management on complex and sensitive issues.
  • Maintained a positive and productive work climate as Equal Opportunity Leader through comprehensive training and by demonstrating genuine concern for others.

Mark T. Eister

Page 3

EDUCATION/TRAINING

Masters of Business Administration ▪ TUI University, Cypress, CA 2010

  • Summa Cum Laude

U.S. Army Sergeants Major Academy ▪ Fort Bliss, TX 2007

  • Top 20% of class – Commandant’s List

Bachelor of Science ▪ Liberty University, Lynchburg, VA 2002

  • Summa Cum Laude