Marcie Stern

100 Nightingale AvenueStephens City, VA 22655 540.869.2563

Experience working in fast paced environments that demand strong organizational, technical and interpersonal skills. Confident and poised in interactions with individuals at all levels; trustworthy, ethical and committed to superior customer service.

Professional Experience

PIFer office supply— Winchester, VA

Customer Service Representative, 2013-2015

Key Results:

Dealt directly with customers, either electronically, by telephone or face-to-face

Handled various tasks in the order entry process and generated reports for key action

Providedclerical support to the Copier Repair Team

Henkel Harris— Winchester, VA

HR Development Supervisor, 2011-2013

Key Results:

Coordinated, directed, and managed all areas of Human Resources functions for 130 exempt and non-exempt employees

Group Benefits Administration for COBRA, Dental and Health, Family Medical Leave Act, Short/Long Disability, Workman’s Compensation, 401(k)

Maintained, reviewed and updated, as necessary, all safety programs according to regulations and rules of Occupational Health and Safety Administration (OSHA)

Prepared and reviewed all performance evaluations and maintained attendance records for all exempt and non-exempt employees

Handled corrective and disciplinary actions and terminations with all employees

Implemented a plant wide safety program that resulted in a decrease in accident/injuries and lost time

Interviewed and processed new hires

NW Works, Inc — Winchester, VA

Job Developer, 2010-2011

Key Results:

Created job opportunitiesfor clients of the organization by identifying, researching, and soliciting commitments from possible sources of employment

Provided soft skills training to clients in both group and one-on-one settings, within areas such as interview skills, corporate attire and professional etiquette

Initiated and maintained ongoing personal contacts with a variety of business and industry representatives and job placement/training agencies to promote programs for participant placement

Successfully secured employment for three clients within the community

Henkel Harris Company, Inc— Winchester, VA

HR Assistant, 2006-2010

Key Results:

Group BenefitsAdministration for COBRA, Dental and Health, Family Medical Leave Act, Short/Long Term Disability, Workman’s Compensation

Interviewed and processed new hires

Handled corrections in payroll in conjunction with accounting

Planned special events that improve morale including Service Awards, Company Picnic, Thanksgiving Luncheon and Retirement Celebrations

Prepared annual performance evaluations and maintained attendance records

Designed, contributed and edited company newsletter

Receptionist, 2005-2006

Answered phone calls and directed to appropriate individuals, and greeted customers as they entered

Frederick County Public Schools — Frederick County, VA

Substitute Teacher 2004-2005

Key Results:

Provided clerical support to office environment during the absence of clerical staff and instruction to students during the absence of teachers

Lord Fairfax Community College — Middletown, VA

Enrollment Services Assistant, 2002-2004

Key Results:

Provided support to current and potential students with the processing of student applications and transcript requests

Education

Lord Fairfax Community College — Middletown, VA

Associates of Arts and Sciences, Business Administration, 2001

Awards & organizations

Founder & Facilitator for GroundBreakers, Trinity Evangelical Lutheran Church (2014-PRESENT)

Northern Shenandoah Valley Safety Network (NSVSN) (2012-2013)

Secretary for Winchester Area Society for Human Resources Management (2012-2013)

Chair of March for Babies Walk (2011)

Winchester Area March of Dimes Council (2009-2012)

Winchester Area Society for Human Resources Management (2006-2013)

Hospitality Chair for Winchester Area Society for Human Resources Management (2007-2009)

Student Activities Award (2002)

VCCS Student Showcase Award (2001)

Outstanding Officer of Ambassadors (2001)

Notary Public

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