HOW TO AVOID THE QUEUE….

REGISTER FOR SYSTMONLINE

Wheatfield Surgery

60 Wheatfield Road

Lewsey Farm

Luton

LU4 0TR

(01582) 601116


Contents:

  • How to register (incl changing password/details)
  • Managing appointments
  • Viewing and requesting prescriptions
  • Viewing your patient record and vaccinations
  • Questionnaires
  • SystmOnline app

SystmOnline is a free online service where you can manage your personal appointments and prescriptions without having to phone or visit the surgery!

It is available 24 hours a day 365 days a year!

How To Register!

If you are going to be using SystmOnline for the first time, you will need to visit reception to collect your log in details. You will need to bring photographic ID with you (passport, driving licence) in order to register for SystmOnline.

How to log in and change the password

SystmOnline can be accessed via our website ( You will need to click the 'SystmOnline Service' tab which is near the top of the screen. If you are logging in for the first time you will be prompted to change your password to something that only you will know.


Managing Appointments

With SystmOnline you are able to book, cancel and view your future appointments.

To book an appointment, press the blue 'Book Appointment' button near the top of the screen. You will then need to choose a date range. Once you have done this, available appointments will show on the screen with information about the time and GP who it will be with. Once you have found your preferred GP, press 'view' which is on the right-hand side. You will then be able to book your appointment.


To cancel an appointment, press 'My Future Appointments' near the top of the screen. Here you will be able to cancel any future appointments by pressing 'cancel' as well as view details about your other appointments.

Viewing And Requesting Prescriptions

You can view current prescriptions by pressing 'Current Prescriptions' near the top of the screen. You can also request medication on this screen by ticking which medications you would like to order by pressing the square box on the left, then by pressing 'Request Medication' at the bottom of the screen.

At Wheatfield Surgery, repeat prescriptions take 48 hours to authorise. They can then be collected at your registered pharmacy who may also deliver it to you.



Viewing Your Patient Record & Vaccinations


On SystmOnline you can view a summary or a detailed description of your patient record via the homepage. In some cases, you may not have access to view your detailed record. If not, just click the 'Request' button. After a week or so your detailed patient record should be available. If not, call the surgery via the number on the front page of this booklet or visit reception.

Questionnaires

Questionnaires can be completed on SystmOnline so our GP's can receive extra information about you and provide advice if needed. The questionnaires can range from smoking to your lifestyle.



To look at what questionnaires are available to you, press 'Questionnaires' near the top of the screen. You will be brought to a page with perhaps one of two questionnaires, which you may answer by ticking boxes (clicking on them). Once you have completed a questionnaire, press 'Submit' which is placed near the bottom of the screen.


SystmOnline App

SystmOnline is also available for free on tablets and phones. It can be found on the Apple or Android store and requires Wi-Fi or a data connection.

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