How to create a referral using auto-populating Arden referral letter
Please be aware that there may be some variation in practice when creating the referrals.
Click the orange “communications” arrow
Choose the type of referral (2ww or routine) then click on write letter – specify the number of consultations that are to pulled into the letter
Click write now
Type in letter dictation. Review letter content.
SPECIAL NOTE FOR 2WW FORMS
To enable use of the tick boxes on 2WW forms you must activate the form protection button. This must be deactivated before saving.
Once letter has been checked and is finalised, select ‘Save Final Version’ (select ‘Save For Future Editing if letter is not yet complete).
Then right click on ‘Referrals’ and select ‘New Choose and Book Referral’
Select the referrer and the urgency of the referral
After pressing ok, a box will appear that will say “Requesting UBRN from spine. Please wait”. The box will go after a couple of seconds and the second box will appear.
Fill in the referrer’s details, organisation, the read code and the department you are referring to. The read code is added by pressing the R button.
Then click book appointment – the e-Referral website will then open.
Fill in the referral information then click search all.
Click the check box for the service you require and then click appointment search.
Click on the most suitable appointment for the patient and then click book.
If not able to contact patient then print out the first available appointment with the password from the e-Referral screen and post it to the patient. This reduces the risk of the referral being missed.
If there are no clinics to book on to, choose “defer to provider” and follow the same process of printing the details and password.
The appointment details are displayed. Click on the patients name to retrieve the password (make a note of the password in the patient’s record in case this needs to be accessed at a later date by the patient). Click submit.
Click close and return to SystmOne.
Click on write now.
Write a short sentence stating please find the referral letter attached. To attach the referral form click on letter.
Click send final version.
Save the patient’s record.
The referral is complete!
The website below also contains useful guidance with regard to making e-referrals.