How Do I Use the SBA Call Center

How Do I Use the SBA Call Center

How do I use the SBACallCenter?

Step 1

Your Chapter must place a 5-print order with your RD before using the CallCenter. This includes all chapters currently participating in the SBA program. We will set up a SBA Store so the CallCenter can process payments for your Chapter.

Step 2

You must place a SBA print sticker on the glass of the sample print if you want a print shipped to the Winning Bidder. The sticker reads, “Upon payment, the successful bidder will receive a framed print of this artwork with a different print number. This print is for display only.” This guards us from all legal issues. The stickers are static cling and reusable. You will receive 5 stickers with any new easel and with your initial 5-printorder.

Step 3

Once your auction has closed, go to the SBA webpage at to find the Call Center Winning Bidder Report and Bid Slips forms. The Bid Slips form is available in two versions: 1) a Word version that you can fill out on your computer, save and email and 2) a pdf version you can print out, attach your bid slips and fax. Fill outthe Call Center Winning Bidder Report and Bid Slips form completely.

Step 4

Fax 800-856-6011 or 901-758-3833 or Email the completed Call Center Winning Bidder Report and Bid Slips form to the Call Center. The CallCenter will nowcollect payment and continue the process to ship the print*. The volunteer will be notified by the CallCenter when print payment has been processed.

*If you do not want the print shipped directly to the Winning Bidder be sure and check the “Yes” box on the Call Center Form next to the question “Selling sample Print?” The CallCenter will notify the Contact once payment is handled. It will then be your responsibility to deliver the print from the easel.

The CallCenter will notify the Winning Bidder that print delivery will take 2 weeks or less once payment is received. If there are any questions about print delivery contact the SBA Coordinator at NHQ.

Step 5

Once credit card payment is collected by the CallCenter, money will post immediately to the SBA Store for the Chapter. If the Winning Bidder chooses to pay by check, money will not post until the check is received and cleared at NHQ. All of this money will appear in the SBA Store for the Chapter.

Step 6

File all original Bid Slips for no less than 6 months.