Hostels Team Leader

Job Description

Hostels Team Leader

1. Job Title: Hostel Team Leader

2. Reportsto: Hostels Manager

3. Place of Work: St Josephs, Glenlogie and The Lodge with travel across all services. Normal working hours would be 37 hours per week, this will incorporate evening working to support the night shelters.

4. Job Purpose.

To coordinate the running of the Night Hostel Accommodation provided by Stonepillow. This will include the supervision of Night Project Workers, inducting and supervising volunteers, relief project workers and coordinating Rota’s. Managing the communal storage areas within the hostel accommodation and providing support at The Lodge.

5. Principle Duties and Responsibilities:

a) To Secure a Safe Environment for Staff & Clients in the Hostels and the Lodge

Ensure Risk Assessments on Clients are completed
Ensure Environmental Risk Assessments on the property are completed, to include all Health and Safety regulations
To deal with any First Aid Issues
To Ensure Fire Risk Assessment Reviewed appropriately
To supervise the team to immediately assess risk when clients access the service and to manage any chaotic behaviour
To ensure any property defects are reported and undertaken
Provide a welcoming and supportive response to clients
To be a member of the out-of-hours on call rota, responding to calls and attendance on site as necessary.

b) Provide Support & Supervision

Provide supervision to the night project workers at the Hostel Accommodation
To provide induction and coordination to the volunteers who undertake roles within the hostel accommodation
Ensure the Hostels are effectively staffed in the event of sickness or other emergencies
To undertake reviews of key working and support sessions with clients to review progress, development and challenge any negative behaviours
To effectively manage the communal storage areas within the hostel accommodation and ensure large donations are accommodated
To share best practice with other teams in the arena of rough sleeping
To sit on the Stonepillow Housing Panel, when required, feeding into the move on pathway through Stonepillow Services.
To coordinate the referrals into hostel accommodation, when required
To accurately record and monitor outcomes to provide robust information on area’s such as demographic of clients, lengths of stay, outcomes and tenancy sustainment
To assimilate and review regular feedback from all stakeholders (including clients) to improve services and outcomes as part of Stonepillow’s continuous development programme.
To have an active role in dealing with finance in services, which includes responsibility budgets and service charges

c) Professional Compliance

Operate within clear professional and confidentiality boundaries
To implement service specific policies and procedures
Regular liaison with other Stonepillow services.
Structured communication internally within the team and to the rest of the business
To attend staff meetings as required
To develop a knowledge of the organisations other services and support
To ensure the service is maintained to a good, clean and tidy standard
To represent Stonepillow at multi agency meetings, in a professional way, when required by the Hostels Manager

d) Skills & Communication

To ensure staff accurately record support & advice given and files are reviewed on a regular basis
To use and access the IT systems, including e-mail and the HALO system
To understand and accurately record housing benefit and rent issues and work with the Housing Team to ensure rent arrears are kept to a minimum
To diffuse chaotic situations ensuring the continued safety of the staff and clients
To maintain a professional approach to all communications with external agencies and visitors
To deal with difficult and problematic situations in a sensitive manner.
Ensure regular Staff Supervisions and Appraisals take place.

6. Health and Safety

To ensure the health, safety and security of staff, students, clients volunteers and members of the public on the premises in all locations in line with the project procedures.

7. Confidentiality

This policy covers all Stonepillow employees and volunteers, all of whom will be required to sign a confidentiality agreement. Anyone working for Stonepillow who breaches the agreement will be liable to disciplinary action under the staff disciplinary procedure.

8. Other

To undertake such other reasonable duties as may be required in the interest of Stonepillow.

Signed…………………………….. Date…………………..

April 2015

Appointment to this position is subject to satisfactory enhanced disclosure via the Disclosure and Barring Service.