ITIL® Service Management Workshop: “How to accelerate adoption”
Overview This ITIL Service Management Workshop is based on the Information Technology Infrastructure Library (ITIL) framework and Information Technology Service Management (ITSM) disciplines
ITIL is the most widely accepted IT Service Management framework on the globe. It has been accepted as the standard for managing IT Organizations for more than 10 years now, while continuing to grow globally, and spun off many applications and solutions and led to the development of ISO20000. Using ITIL Service Management promotes the effective and efficient alignment of IT Service Delivery and support to the business and its objectives.
Workshop Objective Where do you start? The workshop is specially designed for newcomers and current adopters. It outlines essential pre-requisites that many such transformations need to be successful early on and to sustain the program. Once done the learner will have a better confidence level of how to engage in their organization.
Benefits Using ITIL Service Management as a framework and knowing where to start can assist with key issues many IT and Business Managers are facing today such as;
· Better IT and business strategic planning
· Alignment of IT to business objectives
· Implementing continual improvement
· Measuring IT organization effectiveness and efficiency
· Optimizing costs and the Total Cost of Ownership (TCO)
· Achieving and demonstrating Return on Investment (ROI)
· Developing business and IT partnerships and relationships
· Improving project delivery success
· Using IT to gain competitive advantage
· Managing constant business and IT change
· Demonstrating appropriate IT governance.
Target Audience The workshop is designed for all levels of staff in an IT Organization
Workshop Summary What is ITIL & IT Service Management (an ITIL Service Management Awareness)
Understanding the Core of ITIL (what is necessary early)
Lessons Learnt and open Discussion
Turning road blocks into tangibles and Selecting an ITSM Tool
Building the Project, Program and Communication Plans
How to measure?
Selling ITIL Internally & ITIL/Cobit/SOX
Wrap up and next steps
Presenter : Carl Howard
Carl Howard is the President of Availi Corp and a niche player in the ITSM world. A result oriented and customer focused consultant with 15+ years in Service Support and Delivery functions. Using IT Service Management Best Practices such as ITIL, TQM, CMMI, and practical experience he has gained over the past 10+ years, has helped many firms align their IT functions to their business objectives. He is a realist with the belief that process and organizational alignment is the foundation to all IT functions and understands the importance of quick wins and actual implementation. Among Mr. Howard’s certification he holds an ITIL Managers Certification and a Six Sigma Black Belt.
Date: 23 May 2008 (Friday)Time: 9:00 – 17:30 / Venue: Room 1005,
HKPC Building, 78 Tat Chee Avenue,
Kowloon Tong, Kowloon.
Fee: ISACA Member: $1,900 HKICPA/HKCS/CGA Members: $2,000 Non-member: $2,250
Cheques should be made payable to
“The Information Systems Audit and Control Association (HK Chapter) Limited”.
P.T.O.
Please reserve your place by e-mailing to or faxing to (852)-8101-2802 (using the Reservation Reply slip below). Don’t forget – this training can be counted towards valuable ISACA continuing education hours! We hope to see you there!
Vincent ChanPresident, ISACA HK Chapter
Please circulate to other colleagues within your organization and friends.
Reservation Reply I will attend the “ITIL® Service Management Workshop on 23 May 2008
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This leaflet is provided for informational purposes only, and contains a general outline of the upcoming seminar and proposed speaker. The views and opinions of the speaker do not necessarily represent or reflect the views or opinions of the ISACA Hong Kong Chapter. In the event you have any questions concerning a particular topic, you may wish to contact the speaker directly. The outline is subject to change at any time prior to the seminar.