Home care services for people under 65 years of age
Influence
1. Do the staff consider your opinions and wishes regarding how the help should be carried out?
Yes, always
Usually
Sometimes
Rarely
No, never
Don’t know/No opinion
2. Can you generally influence what time the staff come round?
Yes, always
Usually
Sometimes
Rarely
No, never
Don’t know/No opinion
How the help is carried out
3. How well do you think the staff carry out their duties?
Very well
Quite well
Neither well nor poorly
Quite poorly
Very poorly
Don’t know/No opinion
4. Do the staff generally come round at the agreed time?
Yes, always
Usually
Sometimes
Rarely
No, never
Don’t know/No opinion
5. Do the staff generally have enough time to do their duties at your home?
Yes, always
Usually
Sometimes
Rarely
No, never
Don’t know/No opinion
6. Do the staff generally inform you in advance of any temporary changes? (For example change of time/day, delays, change of staff etc.)
Yes, always
Usually
Sometimes
Rarely
No, never
Don’t know/No opinion
Treatment
7. Do the staff treat you well?
Yes, always
Usually
Sometimes
Rarely
No, never
Don’t know/No opinion
8. In the past year, have you experienced any of the following in your contacts with the staff?
The staff:
-Did not respect your integrity, for example by not ringing the doorbell before entering your home.
-Made negative comments about you, your things or your home.
-Treated you disrespectfully in their choice of words, manner of speech or gestures.
-Talked down to you, for example as if you were a child.
-Ignored your wishes regarding e.g. toilet visits, showers or dressing.
-Were heavy-handed during e.g. toilet visits, showers or dressing.
-Showed distaste when carrying out their care duties.
-Acted inappropriately in any other way.
-No, I have not experienced any of the above situations in the past year.
Safety
9. How safe or unsafe does it feel to live at home with the support of the home care service?
Very safe
Quite safe
Neither safe nor unsafe
Quite unsafe
Very unsafe
Don’t know/No opinion
10. Do you trust the staff who come to your home?
Yes, all the staff
Yes, most of the staff
Yes, some of the staff
No, none of the staff
Don’t know/No opinion
Meals
11. Do the home care staff help you with cooking or food portions delivered to your home?
Yes, they help me with cooking
Yes, I have food portions delivered to my home
No, I do not receive help with meals from the home care staff ----- Go to question 12
12. Does the food taste nice?
Yes, always
Usually
Sometimes
Rarely
No, never
Don’t know/No opinion
Activities
13. Have you been granted walks or outdoor time?
Yes
No --- Go to question 14
14. Are you satisfied with the walks or outdoor time?
Very satisfied
Quite satisfied
Neither satisfied nor dissatisfied
Quite dissatisfied
Very dissatisfied
Don’t know/No opinion
If you do not live in a service home, please go on to question 16.
If you do live in a service home, please answer questions 14 and 15.
15. Are you satisfied with your opportunities to go out (for example onto the balcony, into the garden or to the park)?
Very satisfied
Quite satisfied
Neither satisfied nor dissatisfied
Quite dissatisfied
Very dissatisfied
Don’t know/No opinion
16. Are you satisfied with the activities offered by your housing?
Very satisfied
Quite satisfied
Neither satisfied nor dissatisfied
Quite dissatisfied
Very dissatisfied
Don’t know/No opinion
The home care service overall
17. How satisfied are you with your home care service overall?
Very satisfied
Quite satisfied
Neither satisfied nor dissatisfied
Quite dissatisfied
Very dissatisfied
Don’t know/No opinion
18. Does the home care service meet your needs for help and support?
Yes
Partly
No
Don’t know/No opinion
Contact with the city authorities
19. Were you well treated by your assistance handling officer?
Yes
Partly
No
Don’t know/No opinion
20. Is the handling officer’s decision adapted to your needs?
Yes
Partly
No
Don’t know/No opinion
21. Do you know which services you have been granted?
Yes
No ------Go to question 22
22. Do you receive the home care services which the assistance handling officer has decided on?
Yes
Partly
No
Don’t know/No opinion
23. Are you aware that you can choose who provides your home care service (municipal home care or a private company)?
Yes
Partly
No
Don’t know/No opinion
24. Who chose your home care service?
I chose myself
I chose with a friend/relative
A relative/custodian chose for me
Someone else chose for me
Don’t know/No opinion
25. Do you know where to turn if you wish to make comments or complaints about the home care service?
Yes
No
Closing questions
26. How often do you receive home care services?
Every day
One or more times a week
Less than once a week
27. Is it usually the same person from the home care service who visits you?
Yes
No
28. Did you answer the questions yourself?
Yes, all by myself
No, with a friend, relative or someone else
No, someone else answered for me